- Opportunities to advance within
- Flexible schedules
- Tremendous bonus opportunities
- Fantastic Supervisors and a Positive environment
- Employee Owned- You will become an employee owner, once qualifications met to participate
- Affordable benefits for you, your spouse, and/or children after 90 days
- Paid time off and paid holidays after 90 days
- Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
- Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
- Multi tasks to document while speaking with the consumer.
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients specific quality standards.
- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Is consistently at work and on time
- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Other duties as requested by management
-
Client Services Representative
2 weeks ago
Magellan Financial & Insurance Services, Inc. Norman, United StatesJoin Bertrand Retirement Solutions: A Unique Opportunity Awaits as a Client Service Representative · About Bertrand Retirement Solutions · At Bertrand Retirement Solutions, we specialize in providing comprehensive financial planning, investment management, and insurance solutions ...
-
Player Services Representative
1 week ago
The Chickasaw Nation Norman, United StatesWe are currently looking for a Part Time 38 Player Services Representative to join our Riverwind Player Services team located at Riverwind Casino working 3rd shift. · Summary: · Inputs customer guest information into Casino Management System, issues player cards, enrolls guest ...
-
Client Services Representative
3 weeks ago
Magellan Financial & Insurance Services, Inc. Norman, United StatesJoin Bertrand Retirement Solutions: A Unique Opportunity Awaits as a Client Service Representative · About Bertrand Retirement Solutions · At Bertrand Retirement Solutions, we specialize in providing comprehensive financial planning, investment management, and insurance solutio ...
-
Player Services Representative
1 week ago
The Chickasaw Nation Norman, United StatesWe are currently looking for a Part Time 38 Player Services Representative to join our Riverwind Player Services team located at Riverwind Casino working 2nd shift. · Summary: · Inputs customer guest information into Casino Management System, issues player cards, enrolls guest in ...
-
Patient Service Representative
6 days ago
US Radiology Specialists Norman, United StatesTouchstone Medical Imaging is seeking a customer service oriented professional for our medical front office positionat our location in Norman, OK. The Patient Service Representative will assist patients with check in, check out, insurance verification, and scheduling. · Shift: M ...
-
patient services representative
2 weeks ago
University of Oklahoma Norman, OK , USA, United StatesOU Health Services is the ambulatory care facility on the Norman campus providing primary care services to students, faculty, staff, and dependents. We provide inhouse medical laboratory and xray services, have a physical therapy department, and full Patient Services, Representat ...
-
Customer Service Representative
2 weeks ago
Nelson Mazda Norman Norman, United StatesNelson Mazda Norman is looking for a Customer Service Representative to join our team We are looking for candidates with a great work ethic, self discipline, excellent communication skills (written and verbal), ability to multitask for long periods of time and a high level of pro ...
-
Player Services Representative
1 week ago
The Chickasaw Nation Norman, United StatesWe are currently looking for a Part Time 38 Player Services Representative to join our Riverwind Player Services team located at Riverwind Casino. · Summary: · Inputs customer guest information into Casino Management System, issues player cards, enrolls guest in promotions, issue ...
-
Client Services Representative
2 weeks ago
Magellan Financial & Insurance Services Inc Norman, United StatesJoin Bertrand Retirement Solutions: A Unique Opportunity Awaits as a Client Service Representative · About Bertrand Retirement Solutions · At Bertrand Retirement Solutions, we specialize in providing comprehensive financial planning, investment management, and insurance solutio ...
-
Customer Service Representative
1 day ago
Nadine Kureghian - State Farm Agent La Canada, United States**INSURANCE EXPERIENCE IS REQUIRED, BILINGUAL PREFERRED** · **Position Overview**: · Seeking a hardworking, self-motivated, energetic, friendly, passionate and career-oriented professional to join our team. If you're a motivated self-starter who thrives in **a fast-paced environm ...
-
Patient Service Representative
4 days ago
US Radiology Specialists Norman, United StatesTouchstone Medical Imaging is seeking a customer service oriented professional for our medical front office positionat our location in Norman, OK. The Patient Service Representative will assist patients with check in, check out, insurance verification, and scheduling. · Shift: M ...
-
Customer Service Representative
1 week ago
State of OK JD McCarty Center Norman, United States · J.D. McCarty Center is looking for a Customer Service Representative to fulfill the responsibilities of the hospital's Receptionist and will act as an assistant to the Human Resource Department by providing clerical support and completion of assigned projects. Must have exc ...
-
Member Services Representative
1 week ago
Crunch Fitness Norman, United States· The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our member ...
-
Customer Service Representative
1 week ago
Advance Call Center Technologies Norman, United StatesJob Description · Job DescriptionAdvanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you will be the voice of the company, using your people skills and knowl ...
-
Customer Service Representative
1 week ago
State of OK JD McCarty Center Norman, United StatesJ.D. McCarty Center is looking for a Customer Service Representative to fulfill the responsibilities of the hospital's Receptionist and will act as an assistant to the Human Resource Department by providing clerical support and completion of assigned projects. Must have excellent ...
-
Patient Services Representative
1 week ago
University of Oklahoma Norman, United StatesJob Description · OU Health Services is the ambulatory care facility on the Norman campus providing primary care services to students, faculty, staff, and dependents. We provide in-house medical laboratory and x-ray services, have a physical therapy department, and full-service ...
-
Patient Service Representative
2 days ago
ZOLL LifeVest Norman, United StatesJob Description · Job DescriptionPosition Title: Patient Service Representative (PSR) · Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. · Summa ...
-
Customer Service Representative
2 weeks ago
Pete's Collision Center Norman, United StatesWe are seeking a Call Center Representatives are responsible for speaking with potential customers regarding their product needs and scheduling. · Compensation: $45.00/hr · Duties are as follows: · Answer phones and respond to client requests following a defined support process · ...
-
patient services representative
1 week ago
The University of Oklahoma Norman, OK , USA, United StatesOU Health Services is the ambulatory care facility on the Norman campus providing primary care services to students, faculty, staff, and dependents. We provide in-house medical laboratory and x-ray services, have a physical therapy department, and full-service pharmacy. · * Coord ...
-
Customer Service Representative
2 weeks ago
State of OK JD McCarty Center Norman, United StatesJob Description · Job Description · J.D. McCarty Center is looking for a Customer Service Representative to fulfill the responsibilities of the hospital's Receptionist and will act as an assistant to the Human Resource Department by providing clerical support and completion of ...
Customer Service Representative - Norman, United States - Advanced Call Center Technologies
Description
Wednesday, April 17, 2024
Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers.
We offer:
Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) -- an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer. At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.)
Position Summary:
We will empower you to provide best in class service Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.
Essential Duties and Responsibilities:
Minimum Qualifications
Must be able to successfully pass criminal background check
Data entry and basic computer skills
Previous Call Center experience or assisting customers preferred
Education: High School diploma or GED.
Must be able to successfully pass criminal background check
Data entry and basic computer skills
~CB
ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACTs employees to perform their job duties may result in discipline up to and including discharge.
