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    Player Services Representative - Norman, United States - The Chickasaw Nation

    The Chickasaw Nation
    The Chickasaw Nation Norman, United States

    3 weeks ago

    Default job background
    Description

    We are currently looking for a Part Time 38 Player Services Representative to join our Riverwind Player Services team located at Riverwind Casino working 2nd shift.

    Summary:


    Inputs customer guest information into Casino Management System, issues player cards, enrolls guest in promotions, issues complimentary gifts and provides quality customer service.

    Responsibilities:


    • Provides first class customer service - courteous and helpful to all internal and external customer types
    • Answers questions in a courteous and professional manner
    • Partners with internal and external services as needed to ensure appropriate referral is made
    • Greets and engages with a smile
    • Determines and meets needs
    • Seeks positive experience and outcomes
    • Completes all training and development requirements and participates in continuing education opportunities
    • Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
    • Shares responsibilities for maintaining adequate supplies and equipment
    • Maintains general upkeep of work area and maintains a safe environment
    • Observes and addresses potential environmental hazards and risks
    • Maintains and promotes professionalism
    • Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
    • Adheres to Chickasaw Nation dress code standards
    • May provide break coverage for others as assigned
    • May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
    • Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
    • Maintains spreadsheets and databases and inputs data entry
    • Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.
    • Determines complimentary worthiness of card play using established guidelines and guest point total listed in Casino Management System
    • Creates Player's Club Cards entering customer data into computer system capturing information such as various customer demographics to track game play for gifts, promotional participation and increased membership
    • All other duties as assigned
    Competencies:


    Essential:

    • Follow instructions, both written and oral
    • Adhere to all scheduling and attendance requirements
    • Honesty, truthfulness, reliability, accountability
    • Read, understand and apply regulations and policies
    • Communicates verbally with team, departments, guests and management
    Skills:


    Essential:

    • Must be familiar with the MS Office Suite of products
    • Accurately type 25 words per minute
    Experience:


    Essential:

    • No prior experience required.
    Education:


    Essential:

    • High School, GED or Equivalent
    Credentials:


    Essential:

    • Pass gaming background check
    • Pass Title 31 testing relevant to position
    Working Conditions:


    Essential:

    • May work where cigarette smoking occurs
    • Bright and Flashing lights
    • Customer service
    • Fast-paced
    • Noisy
    • Team-oriented
    • Pass pre-employment drug test
    • Use computer up to 75% of shift
    • Sometimes lift and or carry up to 50 lbs
    • Sitting up to 50% of shift
    • Standing up to 100% of shift
    • Walk up to 100% of shift
    • May work flexible schedule
    • May work holidays
    • May work weekend shift
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