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    Support Technician Intern - Newark, United States - Ntirety

    Ntirety
    Ntirety Newark, United States

    2 weeks ago

    Default job background
    Full time
    Description

    POSITION PURPOSE:

    The Support Technician Intern will have a variety of responsibilities in a fast-paced environment. Support Technicians Intern are responsible for tasks ranging from setting up Event Monitoring and handling server related issues, building and imaging servers, to decommissioning. The ideal candidate is highly motivated, imaginative, innovative, easy to work with, and excited to learn new, cutting-edge technologies to better support our customers.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

    · Responsible for monitoring, reporting and documenting internal service malfunctions and outages.

    · Escalate incidents and requests according to internal company policies and procedures.

    · Document and track all inbound and outbound customer contacts on Ntirety's proprietary ticketing system.

    · Communicate with Ntirety employees over the phone, email and instant messenger to capture, document and report service incidents.

    · Responsible for reporting issues affecting multiple customers to management and Ntirety partners.

    · Responsible to provide initial troubleshooting on incidents relating to hardware events in the local Data center.

    · Follow established protocols, procedures, and policies, and meet arranged service level agreements.

    · Maintain up-to-date knowledge of products and/or services, as well as help desk policies and procedures.

    · Must be able to follow written and verbal instruction.

    · Build, image, and install rack mountable servers with custom configured operating systems (Windows, Linux) while maintaining proper documentation during and after server deployment.

    · Fabricate and run network cables.

    · Performing and tracking decommissions of customer devices during offboarding.

    · Walkthroughs of Datacenter facilities to check server systems for alerts and sending customer communication to prevent customer impacts.

    · Escalate Datacenter issues to the Facility Manager.

    · Participate in team meetings, providing input and suggestions to further increase productivity.

    · Maintain inventory accuracy in Datacenter Inventory Management (DCIM) tool and update DCIM tool data through system transactions.

    · Perform other duties as assigned.

    Requirements

    DESIRED MINIMUM QUALIFICATIONS:

    · Must have a high school diploma or equivalent.

    · 1 - 2 years of working experience in an IT role is preferred but not mandatory.

    · Must be flexible in terms of shifts. May be required to work some holidays, weekend days, and overnights.

    · Excellent verbal and written communication and problem solving skills are required.

    · Have a customer centric and positive attitude towards customer issues.

    · Strong interpersonal and organizational skills.

    · Fundamental knowledge of web, application, email, and database servers.

    · Basic administrative operating system support and troubleshooting experience is preferred but not mandatory.

    · Must be well organized and detail-oriented and have excellent interpersonal skills.

    · Working knowledge of internet technology and web hosting.

    · Ability to lift 50 pounds.

    Benefits

    Ntirety is an Equal Employment Opportunity / Affirmative Action Employer (EEO/AA).

    Ntirety offers a competitive salary and benefits including Paid Time Off, FREE Medical to Employees, Dental, retirement plan with 401(k) match, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you

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