Jobs
>
Plano

    Customer Relations Representative II - Plano, United States - Raising Cane's

    Raising Cane's
    Raising Cane's Plano, United States

    2 days ago

    Raising Cane's background
    Description

    Overview:

    At Raising Canes Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. Its our ONE LOVE. Our Crew makes it happen, our Culture makes it unique and the Community makes it all worthwhile.

    Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Canes is growth focused and were on the path to being one of the top ten restaurant companies in the United States.

    Responsibilities:

    Your Role at Raising Canes:

    The Customer Relations Lead is responsible for leading efforts serve customers beyond the restaurant by handling customer communications in a caring, genuine, and authentic way. This role is tasked with assisting with escalations, training, and recovery of Raising Canes customers.

    Your Impact and Responsibilities:

    • Acts as the liaison between the customer relations team, department leadership, and cross-functionally as needed
    • Manages customer contacts via web form, phone or email and meets company standards for all communications which include general inquiries, technical issues, and recovery situations
    • Performs routine reviews for quality assurance including sample calls and holding tank/digital feedback processing to ensure quality and accuracy
    • Ensures procedures are followed and updated as needed
    • Ensures each contact is logged completely and accurately into the CRM system, routed to the appropriate channels, receives consistent follow-up, and are successfully resolved
    • Monitors and engages with customer communications via all social media channels and escalates when necessary
    • Assists preparing influential presentations regarding current and past customer contacts, resolution, performance, and key milestones
    • Assists with training new representatives in the department
    • Assists with identifying improvement areas or additional training needs
    • Maintains up to date on restaurant operations knowledge including company standards, policies, performance criteria and company programs used to manage, resolve, and report overall satisfaction in the restaurants
    Qualifications:

    Requirements for Success:

    • Experience in a high-volume customer service capacity (QSR/fast casual restaurant or retail preferred)
    • Able to consistently engage with customers in a professional and empathetic manner and communicate calmly and confidently with customers and internal partners; Bilingual preferred
    • Able to handle difficult situations and escalations and bring them to resolution
    • Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
    • Self-driven, flexible, and highly energetic with advanced skills in listening, written and verbal communication
    • Able to comprehend and record communication details completely and accurately
    • Ability to work effectively and efficiently both independently and collaboratively
    • Able to work a full-time varied schedule, including days, nights and weekends at the Restaurant Support Office in Plano, TX
    • 2+ years of customer relations or contact center experience with proven success record, or 1+ years as an hourly restaurant manager at Raising Canes
    • Proficient in Microsoft Office Suite: Excel, PowerPoint, Outlook, and Word
  • Qonten

    Customer Relations Representative

    2 days ago

    Qonten Plano, United States

    **Customer Relations Representative** · | Thu, 21 Oct :01:54 GMT · Directly interfaces with Toyota and Lexus owners by responding to incoming phone calls, letters, e-mails, and/or chats regarding inquiries and/or complaints. Combines active listening with proactive decision-mak ...

  • Raising Cane's

    Customer Relations Representative II

    3 weeks ago

    Raising Cane's Plano, United States

    Raising Cane's - JobID: [Customer Service Representative] As a Customer Relations Representative at Raising Cane's, you'll: Receive and manage Customer contacts via web form, phone, or email; Handle all general inquiries, requests, and suggestions regarding Raising Canes; Handle ...

  • Raising Cane's

    Customer Relations Representative

    2 weeks ago

    Raising Cane's Plano, United States

    Overview: · At Raising Canes Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. Its our ONE LOVE. Our Crew makes it happen, our Culture makes it unique and the Community makes it all worthwhile. · Every talented Crewmember in our Restaurant ...

  • Kay Patel - State Farm Agent

    Customer Relations Representative

    1 week ago

    Kay Patel - State Farm Agent Richardson, United States

    Job Description · Job DescriptionPosition OverviewDo you aspire to make a difference, provide input and influence, with the ability to exercise autonomy and control in your own career while having the opportunity to stay abreast of the latest trends and growth? Do you desire to s ...

  • Ranae Candia - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Ranae Candia - State Farm Agent Garland, United States

    Job Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helpin ...

  • Chesmar Homes

    Customer Relations Representative

    1 week ago

    Chesmar Homes Richardson, United States

    Job Details · Job Location · Chesmar Homes - Dallas East - Richardson, TX · Position Type · Full Time · Job Shift · Day · Description · Position Summary: As Customer Relations Representative you will work closely with homeowners on all customer service and warranty issues, ...

  • Alison Fourtner - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Alison Fourtner - State Farm Agent Dallas, United States Full time

    Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...

  • Christus Health

    Donor Relations Representative

    2 weeks ago

    Christus Health Irving, United States

    · Summary: · Responsible for gift processing and donor relationsincluding: responding to all donor inquiries, recording gifts andpledges and updating donor information into the Raiser's Edge donordatabase software system. Creates and mails gift acknowledgmentletters and honor/me ...

  • Jj Castilleja - State Farm Agent

    Customer Relations Representative

    2 weeks ago

    Jj Castilleja - State Farm Agent Frisco, United States

    Job Description · Job DescriptionPosition Overview · State Farm Insurance Agent located in Frisco, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for JJ STATE FARM you will build and develop customer relationships within th ...

  • Christie Rhyne - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Christie Rhyne - State Farm Agent McKinney, United States

    Job Description · Job DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping o ...

  • Olympus Executives

    Customer Relations Representative

    4 weeks ago

    Olympus Executives Dallas, United States

    Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission ...

  • Health Plans Inc

    Provider Relations Representative

    3 weeks ago

    Health Plans Inc Dallas, United States

    Job Description · Job DescriptionEmployers Health Network, LLC (EHN) creates community-based healthcare networks and a unique governance model to form a true partnership between self-funded employers and providers. With a commitment to improving healthcare outcomes while managing ...

  • Occidental Petroleum Corporation

    Customer Relations Representative

    2 days ago

    Occidental Petroleum Corporation Dallas, United States

    Job Description **Description** · Occidental Chemical Corporation (OxyChem) is a leading North American manufacturer of polyvinyl chloride (PVC) resins, chlorine and caustic soda key building blocks for a variety of indispensable products such as plastics, pharmaceuticals and wa ...

  • Imelda Mendoza - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Imelda Mendoza - State Farm Agent Mesquite, United States

    Job Description · Job DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping o ...

  • Fabiola Sears - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Fabiola Sears - State Farm Agent Little Elm, United States

    Job Description · Job DescriptionBenefits:Bonus based on performance · Competitive salary · Dental insurance · Employee discounts · Health insurance · Opportunity for advancement · Paid time off · Profit sharing · Training & development · Vision insurance · ROLE DESCRIPTION: · As ...

  • Ron Mathai - State Farm Agent

    Customer Relations Representative

    2 days ago

    Ron Mathai - State Farm Agent Irving, United States

    Job Description · Job DescriptionBenefits:Bonus based on performance · Company parties · Competitive salary · Dental insurance · Free food & snacks · Health insurance · Opportunity for advancement · Paid time off · Profit sharing · Training & development · Tuition assistance · Vi ...

  • Linda DeSpain - State Farm Agent

    Customer Relations Representative

    2 days ago

    Linda DeSpain - State Farm Agent Irving, United States

    Job Description · Job DescriptionBenefits:Bonus based on performance · Flexible schedule · Opportunity for advancement · Paid time off · Training & development · ROLE DESCRIPTION: · As a Customer Relations Representative - State Farm Agent Team Member with Linda DeSpain - State F ...

  • Andrew Jantz - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Andrew Jantz - State Farm Agent Grand Prairie, United States

    Job Description · Job DescriptionBenefits:401(k) · 401(k) matching · Bonus based on performance · Company parties · Competitive salary · Dental insurance · Health insurance · Opportunity for advancement · Paid time off · Signing bonus · Training & development · Tuition assistance ...

  • Linda Horton - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Linda Horton - State Farm Agent Dallas, United States

    Job Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...

  • Centene Corporation

    Community Relations Representative III

    6 days ago

    Centene Corporation Farmers Branch, United States Full time

    You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flex ...