- Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding
- Maintain a deep understanding of our client's products or services to provide accurate information to customers
- Adhere to company policies, procedures, and ethical standards
- Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement
- Maintain detailed records of customer interactions through company's key performance indicators provided in training
- Empathy, Patience, and Consistency: You should be capable of managing a diverse range of customer demographics, backgrounds, and personas with confidence, providing the same high level of service to each individual.
- Adaptability: Embrace the variability of a people-centric career, handle challenges with resilience, and tackle surprises with a sense of humor.
- Clear Communication: Use authentic, positive language to convey your message effectively. Stay engaged and ensure customer satisfaction with every interaction.
- High school diploma or equivalent
- Previous customer service or related experience preferred, but not required
- Proven interpersonal skills
- Ability to remain patient and composed, even in challenging customer situations
- Flexibility to adapt to changing customer needs and departmental requirements.
- Effective time management and organizational skills to handle multiple customer inquiries efficiently.
- Adherence to company policies, industry regulations, and ethical standards.
- A track record of punctuality and reliability in meeting work schedules.
- Ability to meet or exceed company's performance metrics
-
Customer Relations Representative
3 weeks ago
Alison Fourtner - State Farm Agent Dallas, United States Full timePosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
-
Customer Relations Representative
1 day ago
Occidental Petroleum Corporation Dallas, United StatesJob Description **Description** · Occidental Chemical Corporation (OxyChem) is a leading North American manufacturer of polyvinyl chloride (PVC) resins, chlorine and caustic soda key building blocks for a variety of indispensable products such as plastics, pharmaceuticals and wa ...
-
Provider Relations Representative
3 weeks ago
Health Plans Inc Dallas, United StatesJob Description · Job DescriptionEmployers Health Network, LLC (EHN) creates community-based healthcare networks and a unique governance model to form a true partnership between self-funded employers and providers. With a commitment to improving healthcare outcomes while managing ...
-
Customer Relations Representative
3 weeks ago
Linda Horton - State Farm Agent Dallas, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Customer Relations Representative
2 weeks ago
Andrew Case - State Farm Agent Dallas, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financi ...
-
Prenuvo Dallas, United StatesAbout UsAt Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimize ...
-
Donor Relations Representative
2 weeks ago
Christus Health Irving, United States· Summary: · Responsible for gift processing and donor relationsincluding: responding to all donor inquiries, recording gifts andpledges and updating donor information into the Raiser's Edge donordatabase software system. Creates and mails gift acknowledgmentletters and honor/me ...
-
Customer Relations Representative
1 day ago
Ron Mathai - State Farm Agent Irving, United StatesJob Description · Job DescriptionBenefits:Bonus based on performance · Company parties · Competitive salary · Dental insurance · Free food & snacks · Health insurance · Opportunity for advancement · Paid time off · Profit sharing · Training & development · Tuition assistance · Vi ...
-
Customer Relations Representative
1 day ago
Linda DeSpain - State Farm Agent Irving, United StatesJob Description · Job DescriptionBenefits:Bonus based on performance · Flexible schedule · Opportunity for advancement · Paid time off · Training & development · ROLE DESCRIPTION: · As a Customer Relations Representative - State Farm Agent Team Member with Linda DeSpain - State F ...
-
Customer Relations Representative
3 weeks ago
Andrew Jantz - State Farm Agent Grand Prairie, United StatesJob Description · Job DescriptionBenefits:401(k) · 401(k) matching · Bonus based on performance · Company parties · Competitive salary · Dental insurance · Health insurance · Opportunity for advancement · Paid time off · Signing bonus · Training & development · Tuition assistance ...
-
Customer Relations Representative
3 weeks ago
Imelda Mendoza - State Farm Agent Mesquite, United StatesJob Description · Job DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping o ...
-
Customer Relations Representative
3 weeks ago
Ranae Candia - State Farm Agent Garland, United StatesJob Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helpin ...
-
Customer Relations Representative
1 day ago
Qonten Plano, United States**Customer Relations Representative** · | Thu, 21 Oct :01:54 GMT · Directly interfaces with Toyota and Lexus owners by responding to incoming phone calls, letters, e-mails, and/or chats regarding inquiries and/or complaints. Combines active listening with proactive decision-mak ...
-
Customer Relations Representative
1 week ago
Kay Patel - State Farm Agent Richardson, United StatesJob Description · Job DescriptionPosition OverviewDo you aspire to make a difference, provide input and influence, with the ability to exercise autonomy and control in your own career while having the opportunity to stay abreast of the latest trends and growth? Do you desire to s ...
-
Customer Relations Representative
3 weeks ago
Fabiola Sears - State Farm Agent Little Elm, United StatesJob Description · Job DescriptionBenefits:Bonus based on performance · Competitive salary · Dental insurance · Employee discounts · Health insurance · Opportunity for advancement · Paid time off · Profit sharing · Training & development · Vision insurance · ROLE DESCRIPTION: · As ...
-
Community Relations Representative III
6 days ago
Centene Corporation Farmers Branch, United States Full timeYou could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flex ...
-
Customer Relations Representative
3 weeks ago
Christie Rhyne - State Farm Agent McKinney, United StatesJob Description · Job DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping o ...
-
Customer Relations Representative
2 weeks ago
Jj Castilleja - State Farm Agent Frisco, United StatesJob Description · Job DescriptionPosition Overview · State Farm Insurance Agent located in Frisco, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for JJ STATE FARM you will build and develop customer relationships within th ...
-
Donor Relations Representative
6 days ago
Christus Health Irving, United StatesSummary: · Responsible for gift processing and donor relations including: responding to all donor inquiries, recording gifts and pledges and updating donor information into the Raiser's Edge donor database software system. Creates and mails gift acknowledgment letters and honor/m ...
-
Customer Relations Representative II
3 weeks ago
Raising Cane's Plano, United StatesRaising Cane's - JobID: [Customer Service Representative] As a Customer Relations Representative at Raising Cane's, you'll: Receive and manage Customer contacts via web form, phone, or email; Handle all general inquiries, requests, and suggestions regarding Raising Canes; Handle ...
Customer Relations Representative - Dallas, United States - Olympus Executives
Description
Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community. We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.
In this role, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations. You will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression. Your role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives. Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.
Key Responsibilities of a Customer Relations Representative:
Skills and Qualities We Seek in a Customer Relations Representative:
Requirements of a Customer Relations Representative:
#LI-Onsite