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    Customer Relations Representative - Plano, United States - Qonten

    Qonten
    Qonten Plano, United States

    3 weeks ago

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    Description

    **Customer Relations Representative**

    | Thu, 21 Oct :01:54 GMT

    Directly interfaces with Toyota and Lexus owners by responding to incoming phone calls, letters, e-mails, and/or chats regarding inquiries and/or complaints. Combines active listening with proactive decision-making skills to benefit Toyota and Lexus guests. This position provides an excellent overall foundation for associates with particular emphasis in the areas of product knowledge, expectations

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    For more information please click the link below

    **part time**

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    | 3 hours ago Researches unique guest requests using online resources and identify opportunities to improve customer satisfaction. Accurately documents all guest contacts.

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    | 1 hour ago Knowledge of customer relations theory and practices. Provides prompt and considerate service to all customers. Maintains performance levels to specified goals.

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    | 58 minutes ago Experience in customer service or client relations is a plus. Interact with customers in a friendly and knowledgeable manner.

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    | 5 hours ago One year experience in customer service environment preferred. Superior customer service skills and a desire to help people. May be required to train new hires.

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    | 4 hours ago Communication skills - able to communicate in a clear, articulate, and professional manner on a daily basis via written and oral communications with customer

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    | 1 hour ago One year customer service experience. Registering out-patient, emergency, and in-patient guests while demonstrating strong guest relations and exceptional

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    | 2 hours ago Manage customer relations by engaging customer on a regular basis providing solutions to meet their needs and goals to maximize freight potential and growth.

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    | 2 hours ago This person will be responsible for managing all employee and labor relations for a defined client group (branch locations/divisions), by partnering with branch

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    | 5 hours ago Create and maintain customer account records. A successful *Customer Relations and Service Representative* maintains the highest level of customer satisfaction

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    | 1 hour ago Ensure customer account privacy standards are maintained. Fulfill customer document requests using approved processes and procedures.

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