- Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding
- Maintain a deep understanding of our client's products or services to provide accurate information to customers
- Adhere to company policies, procedures, and ethical standards
- Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement
- Maintain detailed records of customer interactions through company's key performance indicators provided in training
- Empathy, Patience, and Consistency: You should be capable of managing a diverse range of customer demographics, backgrounds, and personas with confidence, providing the same high level of service to each individual.
- Adaptability: Embrace the variability of a people-centric career, handle challenges with resilience, and tackle surprises with a sense of humor.
- Clear Communication: Use authentic, positive language to convey your message effectively. Stay engaged and ensure customer satisfaction with every interaction.
- High school diploma or equivalent
- Previous customer service or related experience preferred, but not required
- Proven interpersonal skills
- Ability to remain patient and composed, even in challenging customer situations
- Flexibility to adapt to changing customer needs and departmental requirements.
- Effective time management and organizational skills to handle multiple customer inquiries efficiently.
- Adherence to company policies, industry regulations, and ethical standards.
- A track record of punctuality and reliability in meeting work schedules.
- Ability to meet or exceed company's performance metrics
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Customer Relations Representative
1 week ago
Ron Mathai - State Farm Agent Irving, United States**Benefits**: · - 401(k) · - Bonus based on performance · - Company parties · - Competitive salary · - Dental insurance · - Free food & snacks · - Health insurance · - Opportunity for advancement · - Paid time off · - Profit sharing · - Training & development · - Tuition assistan ...
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Customer Relations Representative
3 weeks ago
Qonten Plano, United States**Customer Relations Representative** · | Thu, 21 Oct :01:54 GMT · Directly interfaces with Toyota and Lexus owners by responding to incoming phone calls, letters, e-mails, and/or chats regarding inquiries and/or complaints. Combines active listening with proactive decision-mak ...
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Customer Relations Representative
4 weeks ago
State Farm Insurance Plano, United StatesState Farm Insurance - JobID: [Customer Service Representative] As a Customer Relations Representative at State Farm Insurance, you'll: Assist customers with their insurance needs; provide exceptional customer service by answering inquiries, resolving issues, and offering appropr ...
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Customer Relations Representative
6 days ago
Raising Cane's Plano, United StatesOverview: · At Raising Canes Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. Its our ONE LOVE. Our Crew makes it happen, our Culture makes it unique and the Community makes it all worthwhile. · Every talented Crewmember in our Restaurant ...
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Customer Relations Representative
1 week ago
kelly cook - State Farm Agent Plano, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · As a Customer Relations Representative - State Farm Agent Team Member with kelly cook - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. ...
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Customer Relations Representative
1 week ago
Jason Ruiz - State Farm Agent Plano, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · As a Customer Relations Representative - State Farm Agent Team Member with Jason Ruiz - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. ...
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Customer Relations Representative
1 week ago
Elite GI. Plano, United StatesJob Description · Job DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relat ...
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Customer Relations Representative
3 weeks ago
Daniel Borden - State Farm Agent Plano, United StatesJob Description · Job DescriptionPosition Overview · State Farm Insurance Agent located in Plano, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Daniel Borden - State Farm Agent, you will build and develop customer rela ...
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Customer Relations Representative II
2 weeks ago
Raising Cane's Plano, United StatesRaising Cane's - JobID: [Customer Service Representative] As a Customer Relations Representative at Raising Cane's, you'll: Receive and manage Customer contacts via web form, phone, or email; Handle all general inquiries, requests, and suggestions regarding Raising Canes; Handle ...
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Customer Relations Representative II
3 weeks ago
Raising Cane's Plano, United StatesOverview: · At Raising Canes Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. Its our ONE LOVE. Our Crew makes it happen, our Culture makes it unique and the Community makes it all worthwhile. · Every talented Crewmember in our Restaurant ...
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Customer Relations Representative
7 hours ago
Chesmar Homes Richardson, United StatesJob Details · Job Location · Chesmar Homes - Dallas East - Richardson, TX · Position Type · Full Time · Job Shift · Day · Description · Position Summary: As Customer Relations Representative you will work closely with homeowners on all customer service and warranty issues, ...
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Customer Relations Representative
3 weeks ago
Crown Connect Addison, United StatesCrown Connect, Inc. is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Relations Represe ...
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Customer Relations Representative
2 days ago
Crown Connect, Inc. Garland, United StatesJob Description · Job DescriptionCrown Connect, Inc. is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers ...
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Customer Relations Representative
1 week ago
Ranae Candia - State Farm Agent Garland, United StatesJob Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helpin ...
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Toyota Motor Corporation Plano, United StatesToyota and Lexus' Brand Engagement Center (BEC) is looking for a highly motivated and qualified Bilingual (Spanish/ English) BEC Advocate (Customer Relations Representative) to work full-time in our world-class contact center. The primary responsibil Relations, Bilingual, Engagem ...
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Toyota Deutschland Gmbh Plano, United StatesOverview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions ...
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Toyota Deutschland GmbH Plano, United StatesOverview · Who we are · Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality sol ...
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Toyota Plano, United StatesOverview Who we are · Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality soluti ...
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Customer Relations Representative
1 day ago
Elite GI. Carrollton, United StatesJob Description · Job DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relat ...
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Provider Relations Representative 1
6 days ago
Baylor Scott & White Health Addison, United StatesThe Provider Relations Representative 1 is responsible for providing excellent customer service to providers, and providing timely and accurate responses to all provider concerns and issues. Responsible for delivering adequate training and education Relations, Representative, Rel ...
Customer Relations Representative - Plano, United States - Elite GI.
Description
Job Description
Job DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community. We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.
In this role, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations. You will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression. Your role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives. Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.
Key Responsibilities of a Customer Relations Representative:
Skills and Qualities We Seek in a Customer Relations Representative:
Requirements of a Customer Relations Representative:
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