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    Manager Private Collections - Philadelphia, United States - Genesis Healthcare LLC

    Genesis Healthcare LLC
    Genesis Healthcare LLC Philadelphia, United States

    1 week ago

    Default job background
    Description

    POSITION SUMMARY:
    Manage the centralized collections operations for Private Pay with the business goals to:


    • Improve DSO
    • Reduce DSO Target Ratio
    • Improve Private Collection %
    Lead, manage and develop staff to deliver positive business results.

    Assure compliance with policies and procedures. Develop new policies and maintain existing policies consistent with evolving business objectives.

    Is a member of the CBO Management Team.


    RESPONSIBILITIES/ACCOUNTABILITIES:

    • In collaboration with Director, CBO and Regional Controller, establish and communicate Collection Goals.
    • Monitor accounts aging on a daily basis; adjust workload and assign staff to ensure success.
    • Manage staff performance by monitoring daily activity reports and taking appropriate action.
    • Manage staff performance, conduct performance review, and take appropriate action.
    • Interview all candidates and make hiring decision.
    • Report weekly - monthly results Collections - Forecast.
    • Assure timely and complete submission of entries for Medicare Reimbursable Bad Debt (for Private) submission.
    • Develop alternative payment plans/concepts in order to maximize GHC collection potential.
    • Offer solution for non-compliance accounts. Provide general guidance, re-assign staff, and transfer to Delinquent Accounts.
    • Offer techniques in negotiating, influencing and problem solving all within Fair Debt Credit Protection Act in order to remove roadblocks associated with customer account collection.
    • Manage vendor relationships and performance associated with collection activities.
    • Demonstrates care and compassion to ensure that all internal and external customers consistently receive the highest quality of service.
    • Shows respect and appreciation to others.
    • Works with a positive attitude, demonstrating teamwork and enjoyment for the job.
    • Demonstrates focus and discipline to in doing the best job possible.
    • Exhibits honesty and integrity in all aspects of the job.
    Performs all other duties as assigned

    MPC2


    Qualifications:
    SPECIFIC EDUCATIONAL/


    VOCATIONAL REQUIREMENTS:
    1. Bachelor's Degree and years progressive Accounts Receivable Management experience. 2. Experience managing staff of 10 or more. 3. Ability to effectively communicate with Sr. Management.

    Other Info


    • Position Type: Full Time
    • Pay Target: $70K - $80K anually
    • Job City: Philadelphia
    Requisition Number: 492364
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