Benefits Access Specialist - Philadelphia, United States - City of Philadelphia

City of Philadelphia
City of Philadelphia
Verified Company
Philadelphia, United States

1 day ago

Mark Lane

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Mark Lane

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Description

Company Description
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career.

From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here.

With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else.

We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel.

If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here.


_ What we offer_
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Impact:


  • The work you do here matters to millions.

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Growth
  • Philadelphia is growing, why not grow with it?
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Diversity & Inclusion
  • Find a career in a place where everyone belongs.

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Benefits
  • We care about your wellbeing.

_ Agency Description_


The Office of Community Empowerment and Opportunity (CEO) provides leadership on issues of economic justice by advancing racial equity and inclusive growth to ensure that all Philadelphians share in the city's prosperous future and by alleviating the immediate impact of poverty on individuals, families and communities.

CEO is Philadelphia's Community Action Agency (CAA); CAAs are private or public agencies created by the 1964 Economic Opportunity Act and federally designated to receive Community Services Block Grant (CSBG) funding.

Guiding Principles (We believe )

  • The people of Philadelphia deserve the opportunity to live happy, healthy, full lives.
  • City Government should both recognize its culpability in creating and sustaining inequity and aspire to its responsibility to provide opportunities, represent the best interests, and promote the wellbeing of all residents.
  • People can offer meaningful insights into both personal experiences and how systems around them function.
  • Poverty is a deliberately created systemic issue and city government can lead in calling for justice and dismantling the barriers that often prevent opportunities.
Values (How we work)

  • Dignity: We actively respect our individual colleagues and people in the community.
  • Inclusivity: Our work is more beneficial, valuable, and valid when our full range of experiences, knowledge, and skills can contribute.
  • Persistence: We recognize the challenges inherent in this work, and when we get discouraged, we find ways to be resilient, lift each other up, and push forward.
  • Accountability: We are transparent and honest about our plans, our actions, and our results.
  • Honesty: We create a space to have healthy, honest dialogues about systems, people, and misconceptions and then communicate truthfully.

Job Description Position Summary**This position is part of the broader Place-Based Initiatives unit and is responsible for identifying best practices and collaborating across the broader CEO team.


Essential Functions

  • Provide superior services that demonstrate the responsiveness of the Office to community needs, providing enhanced visibility, and positive impact.
  • Document services provided and track clients' progress to maximize impact and create an auditable paper trail to demonstrate the quality and impact of services.
  • Collect information from clients to identify and report on the outcomes of the services rendered.
  • Work with supervisor to assess challenges facing benefits site in providing benefits services and successful enrollment for clients, suggest solutions, and implement those changes as directed by supervisor.
  • Participate in communitybased activities and events promoting CEO and City initiatives; and disseminating communitybased organizations (CBO) or partners resources supported by CEO.
  • Identify potential initiatives conducive to the mission of CEO and Benefits Access Unit and mobile services.
  • Assist in identifying and establishing satellite office hours at CBO's in areas; and or target populations that are germane to the mission of CEO or interests of the Mayor and or Managing Director's Office.
  • Ensure that BAU client files are in compliance with Department of Community & Economic Development (DCED) CSBG guidelines and regulations.
  • Conduct initial intake to verify consumer eligibility for entitlement programs using benefits software. Collect accurate knowledge of when and where services begin and their end date.
  • Keep records of assigned cases in agency's data collection system. Use data collection software to assess client needs, document services rendered, develop a client's customized services plan, and track progress towards mutually agreed upon goals, i.e. enrollment into entitlement program(s).
  • Provide case notes that fully document services rendered.
  • Locate and correct data entry
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