Host - Philadelphia, United States - Harp & Crown
Description
Harp & Crown, one of Schulson Collective's most outgoing restaurants puts an upscale twist on American classics.Within the renovated walls of an old manufacturing facility, you'll experience the industrial yet cozy ambiance that invites you to dine for weekend brunch, an adventurous night out or an exciting happy hour.
The bi-level restaurant offers a main dining area, unique cocktail concoctions & an intimate private party space that includes a bowling alley.
Ready to host your next party or an intimate dinner date, Harp & Crown is waiting for youSummary/Objective As the first team member our guests encounter when entering the building, our Hosts are essential to a positive guest experience.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for greeting incoming and departing guests.
- Answers incoming calls to the restaurant and provides appropriate service.
- Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests, if appropriate.
- Demonstrates problem resolution with customer relations and escalates communication to Management as needed.
- Works as a team with other Hosts, Servers, Bartenders, and support staff to ensure Schulson Collective steps of service are met at all times.
- Creates memorable experience to build repeat business. Inform guests of other Schulson Collective restaurants.
- Performs other duties as assigned.
Required Education and Experience
- Prior knowledge/use of Resy / Toast preferred.
- Minimum one (1) to two (2) years prior experience in clientfacing role.
- Strengths must include multitasking, problem resolution, and customer relations.
- Must have excellent written and verbal communication skills.
- Must be a team player with a strong work ethic.
- Exceptional hospitality/guest relations.
