Jobs
>
Boise

    Senior Manager-Communications - Boise, United States - Idaho State Job Bank

    Idaho State Job Bank
    Idaho State Job Bank Boise, United States

    3 weeks ago

    Idaho State Job Bank background
    Description


    Senior Manager-Communications at Marriott in Boise, Idaho, United States Job Description Job Number Job Category Public Relations & Communications Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Senior Manager, U.S.

    & Canada Crisis Communications serves as part of a small team that provides media relations and other external communications guidance, resources, tools and training to mitigate reputational risk during critical issues and crises.

    This role supports Crisis Communications needs for 5,800+ hotels in the U.S. and Canada, both managed and franchised.

    Communications strategies are developed in close alignment with key partners, such as Global Communications and Public Affairs, Global Safety & Security, Law, Owner Franchise Services, Lodging Operations, Human Resources and Customer Care.

    Responsibilities include triaging hotel issues, managing and responding to media inquiries, researching, writing and seeking appropriate approvals on media statements, developing crisis communications toolkits and training for hotel partners, conducting research, maintaining incident records and developing quarterly department reporting.

    The Senior Manager's duties also include providing guidance for handling guest and group communications around crises, as well as perspective on issues that unfold on hotel-owned social media channels.

    The position will have a consultative skill set and approach to problem solving, as well as a flexible and collaborative working style, and requires a high degree of discretion and sensitivity.

    CANDIDATE PROFILE Education and Experience
    • College (University) degree in Liberal Arts, Communications, Marketing or similar area required.
    - 5+ years communications-related experience in a corporate, brand, or hotel environment.
    • Excellent written and verbal communication skills.
    • Demonstrated project management, time management and organizational skills
    • Experience in complex project management, deployment communications, or operations communications a plus.
    • Experience developing media statements and working with media preferred.
    • Strong analytical skills.
    • Sound professional judgement; high degree of integrity and discretion.
    • Calm under pressure; able to manage multiple tasks simultaneously and adjust priorities, as needed.
    • Comfortable working both independently and as part of a team.
    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook,Teams).
    • Familiarity with media and social media tracking services, such as Cision and Sprinklr, a plus.
    • Working knowledge of social media platforms, including X, Instagram and Facebook.
    CORE WORK ACTIVITIES
    • Serves as a key department point of contact for hotels and senior executives.
    • Assesses incoming inquiries promptly, and researches reported crisis issues.
    • Consults hotels on basic media relations guidance for routine issues, including timely, accurate and pre approved responses for media inquiries.
    • Following defined protocols, escalates complex or higher profile issues to appropriate leadership and partners with Crisis Communications Director and other key Marriott stakeholders on strategy and response.
    • Facilitates alignment with cross functional stakeholders to develop communiations strategies and responses for crisis communications needs and issues, including hotel and regional executives, U.
    S. & Canada sales, marketing and PR team members, and Marriott International partners.
    • Corresponds with media directly when necessary to provide incident statements on behalf of hotels and / or the company.
    • Manages daily incident logging; assists with weekly reporting.
    • Establishes methods to measure the effectiveness of crisis communication efforts.
    • Logs issues, analyzes crisis communications data and shares key trends and insights to leadership.
    • Routinely updates department resources, including Crisis Communications toolkits, training resources, department protocols and contact lists.
    • Partners with Senior Director to develop and provide crisis communications training and tabletop exercises for General Managers, discipline and market leaders and other stakeholders.
    • Partners with franchised hotels and Owner Franchise Services leadership to provide media guidance, recommendations, and trainings specific to franchised hotels.
    • Champions excellence in business ethics and integrity, social responsibility, cross cultural effectiveness, and stakeholder engagement.
    • Develops and maintains working knowledge of all matters that could affect Marriott's business climate/environment; anticipates challenges and other roadblocks.
    Determines level of risk, priorities for appropriate escalation.
    • The department operates on a 'Manager on Duty' schedule on holidays and weekends; the Sr.
    Manager's schedule will include 2 weekend or holiday days of coverage duty per month. Additionally, after-hours calls/meetings may be occasionally required based on needs.
    • Performs other duties as required to meet business needs.
    • Occasional travel may be required.
    MANAGEMENT COMPETENCIES Leadership + Adaptability
    • Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
    + Communication
    • Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
    + Problem Solving and Decision Making
    • Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
    + Professional Demeanor
    • Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
    + Strategy Development
    • Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on going evaluation processes.
    Managing Execution + Building and Contributing to Teams
    • Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
    + Strategy Execution
    • Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on going evaluation processes.
    + Driving for Results
    • Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
    + Planning and Organizing
    • Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
    Building Relationships + Customer Relationships
    • Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
    + Coworker Relationships
    • Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
    + Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cult To view full details and how to apply, please login or create a Job Seeker account
  • Idaho State Job Bank

    Senior Communications

    3 weeks ago

    Idaho State Job Bank Boise, United States

    Senior Communications & Social Media Manager at FranklinCovey in Boise, Idaho, United States Job Description Job Title: Senior Communications & Social Media Manager Division & Department: Enterprise Product Management/Marketing Status: Full-Time Exempt Reports to: Senior Director ...

  • Idaho State Job Bank

    Senior Internal Communications Manager

    3 weeks ago

    Idaho State Job Bank Boise, United States

    Senior Internal Communications Manager at GoTo in Boise, Idaho, United States Job Description Job Description Where you'll work: Remote US Marketing at GoTo At GoTo, our marketing team is a closely connected group, passionate about finding new and creative ways to tell stories ab ...

  • beBee Handyman

    Community Manager for social media management, positioning tasks for individual self-employed worker"

    2 weeks ago

    beBee Handyman Ada, OK, United States Freelance

    I am in need of a Community Manager service with the following characteristics in Ada, OK:What tasks do you need the Community Manager for? · Managing social media (Instagram, Facebook, Twitter, Pinterest, etc.), SEO positioning tasks · In what language do you need this service? ...

  • Idaho Division of Human Resources

    Communications Manager

    1 day ago

    Idaho Division of Human Resources Boise, United States

    Communications Manager · Posting Begin Date: 2024/05/21 · Posting End Date: 2024/06/04 · Category: Communications · Work Type: Full Time · Location: Boise, ID, United States · Minimum Salary: 34.25 · Maximum Salary: 38.82 · Pay Rate Type: Hourly · Description · State of Idaho Div ...

  • Idaho State Job Bank

    Community Manager

    2 weeks ago

    Idaho State Job Bank Boise, United States

    Community Manager (Star, ID) at American Homes 4 Rent in Boise, Idaho, United States Job Description Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Pla ...

  • State of Idaho

    Communications Manager

    5 days ago

    State of Idaho Boise, United States

    · State of Idaho Division of Human Resources · Applications will be accepted through 4:59 PM MST on the posting end date. · The Idaho Division of Human Resources (DHR) is seeking a Communications Manager. This announcement will be used to fill a classified position located at ...

  • State of Idaho

    Communications Manager

    2 days ago

    State of Idaho Boise, United States

    · State of Idaho Division of Human Resources · Applications will be accepted through 4:59 PM MST on the posting end date. · The Idaho Division of Human Resources (DHR) is seeking a Communications Manager. This announcement will be used to fill a classified position located at ...

  • Idaho State Job Bank

    Communications Manager

    3 weeks ago

    Idaho State Job Bank Boise, United States

    Communications Manager at HP Inc. in Boise, Idaho, United States Job Description Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on com ...

  • State of Idaho

    Communications Manager

    6 days ago

    State of Idaho Boise, United States

    · State of Idaho Division of Human Resources · Applications will be accepted through 4:59 PM MST on the posting end date. · The Idaho Division of Human Resources (DHR) is seeking a Communications Manager. This announcement will be used to fill a classified position located at ...

  • Idaho State Job Bank

    Community Manager

    2 weeks ago

    Idaho State Job Bank Boise, United States

    Community Manager - Global Database User Groups at Oracle in Boise, Idaho, United States Job Description Job Description In this role, you'll look after the program management, execution, and operations for key Oracle User Groups (OUG) with strong Oracle Database membership. As t ...

  • University Partners

    Community Manager

    1 week ago

    University Partners Boise, United States

    Job Purpose:The Community Manager position encompasses a wide range of duties. The Associate is responsible for the operations and management of the property, which represents a major investment by the Company. Primary Duties & Responsibilities:Will always include those specifica ...

  • Idaho State Job Bank

    Communications Manager

    3 weeks ago

    Idaho State Job Bank Boise, United States

    Communications Manager - Remote US (Temp) at CBRE in Boise, Idaho, United States Job Description Communications Manager - Remote US (Temp) Job ID Posted 27-Mar-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Communications/Public Relations, Des ...

  • Aura Living

    Community Manager

    1 week ago

    Aura Living Boise, United States

    The Aura Living Experience · Aura is a premier boutique multifamily management firm dedicated to elevating the Idaho market. With decades of proven success in multifamily expertise, our team is poised to infuse unparalleled excellence into the communities we serve. Get ready for ...

  • Idaho State Job Bank

    Communication Manager

    2 weeks ago

    Idaho State Job Bank Boise, United States

    Communication Manager at Vontier in Boise, Idaho, United States Job Description Are you passionate about crafting engaging messages that inspire, engage, and unite teams? Do you thrive in a dynamic environment where your creativity and strategic thinking make a tangible impact? I ...

  • University Partners

    Community Manager

    1 week ago

    University Partners Boise, United States

    Job Purpose: · The Community Manager position encompasses a wide range of duties. The Associate is responsible for the operations and management of the property, which represents a major investment by the Company. · Primary Duties & Responsibilities: · Will always include thos ...

  • Aura Living

    Community Manager

    1 week ago

    Aura Living Boise, United States

    Job Description · Job DescriptionThe Aura Living Experience · Aura is a premier boutique multifamily management firm dedicated to elevating the Idaho market. With decades of proven success in multifamily expertise, our team is poised to infuse unparalleled excellence into the com ...

  • Idaho State Job Bank

    Senior Communications Director

    3 weeks ago

    Idaho State Job Bank Boise, United States

    Senior Communications Director at Public Consulting Group in Boise, Idaho, United States Job Description Overview About Public Consulting Group Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with ...

  • Quantum Dynamics

    Senior Project Manager for Digitalization in Logistics with S/4HANA

    2 days ago

    Quantum Dynamics Ada, United States

    Senior Project Manager Digitalization Logistics S/4HANA (m/f/d) · Wilo is proud to be one of the leading companies in the pump industry and a premium provider for building technology, water management, and the industrial sector. Through the development of excellent products and ...

  • University Partners

    Community Manager

    1 week ago

    University Partners Boise, United States

    Job Description · Job DescriptionJob Purpose: · The Community Manager position encompasses a wide range of duties. The Associate is responsible for the operations and management of the property, which represents a major investment by the Company. · Primary Duties & Responsibilit ...

  • Idaho State Job Bank

    Internal Communications Manager

    3 weeks ago

    Idaho State Job Bank Boise, United States

    Internal Communications Manager at Pearson in Boise, Idaho, United States Job Description This is an exciting opportunity to work directly with Pearson's President of Assessment & Qualifications (A&Q), Vice President Global HR, and A&Q leadership team. We are looking for the righ ...