Technical Support Engineer - Boston, United States - Postman

Postman Boston, United States

4 days ago

Description

Technical Support Engineer - Boston, MA or New York

Who Are We?

Postman is the world's leading API platform, used by more than 25 million developers and 500,000 organizations, including 98% of the Fortune 500.

Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at or connect with Postman on Twitter via @getpostman.
Becoming a technical expert on the Postman platform
Taking ownership of customer reported issues and seeing problems through to resolution
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
Working with engineering, product, and customer teams to ensure speedy resolution
Streamline process, run experiments, build/maintain internal tools, build proofs-of-concepts for users
Contributing to our FAQs, which serve as our customer's knowledge base
Interacting with Postman's developer community of 15 million+ via our support channels, our public Github issue tracker and the community
Achieving key metrics around CSAT, responsiveness, and # of iterations to a successful resolution

About You:

2+ years of experience doing technical product support for a modern / SaaS product
Previous experience with API Development / SaaS products
Excellent written and verbal communication skills
Very comfortable with technical concepts, great analytical skills, and can explain how Postman works to a range of audiences
Familiarity with software products in general, basics of networking, fundamentals of REST APIs, and how the web works
Able to work asynchronously with a globally-distributed team
Familiarity with support platforms like Jira, Github, and Confluence
What Else?

Postman has an informal and fun working team environment.

We believe in a hybrid workplace, and although this role is remote, there will be opportunities for you to meet and collaborate with teammates from around the globe.

We offer a competitive salary and equity package, comprehensive medical, dental, and vision insurance, and cool perks.

Our employees enjoy unlimited PTO because we believe everyone should take the time off needed to refresh, relax, and reflect.

Our wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth.

Also, our donation-matching program can support causes you care about. We're creating a long-term company, and we want you to be part of it. Join us and become a Postmanaut.
Postman is an Equal Employment Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Postman does not accept unsolicited headhunter and agency resumes.

Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.

Our Values:
At Postman, we create with the same curiosity that we see in our users. We

value

transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
What Else?

This role is based in either New York City or Boston, MA, and the reasonably estimated salary for this role ranges from $76, ,500, plus a competitive equity package.

Actual compensation is based on the candidate's skills, qualifications, and experience.

In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.

Salaries will vary outside of the listed metropolitan areas & the U.S.
Postman is an Equal Employment Opportunity and Affirmative Action Employer.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes.

Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Gain new skills through hands-on workshops, hear from industry leaders, and join conversations about innovation, APIs, and the future of software.

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