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    Desktop Support Engineer - Boston, United States - Syntricate Technologies

    Syntricate Technologies
    Syntricate Technologies Boston, United States

    2 weeks ago

    Default job background
    Description

    Required:

    Monitoring level 1 support emails and delegating to front office and back-office support teams across all regions
    creating and tracking incidents via service now
    hardware ordering - responsible for receiving and delivering hardware.
    coordinating new hires/interns/coops - working closely with TBM
    RMA requests with various vendors
    hardware inventory\stock
    project coordinating, record keeping of deployments, hardware\software rollouts
    desktop support with front-office and back-office staff
    collaborate with large diverse teams
    workstation moves, adds and changes
    Highly motivated, energetic with great communication skills
    Ability to handle multiple calls/tasks in fast paced environment
    Regular working hours vary between 6:30am - 6:00pm EST
    Knowledge of computer hardware, including laptops, desktops and mobile devices and Trading desktop applications
    Strong understanding of Microsoft Windows 10 and O365 suite
    Knowledge of virtualization technologies, especially Citrix, RAS and RAPs
    ITIL knowledge is a plus.

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