Customer Support Engineer - Boston, United States - Russell Tobin

Russell Tobin Boston, United States

6 days ago

Technology / Internet

Description

What are we looking for in our Customer Support Engineer?

The Information Technology team at Russell Tobin & Associates is supporting a top Biotechnology Research organization that has an opening for a Customer Support Engineer.

The full job description is below.
Location: 33 Avenue Louis Pasteur, Boston, MA 02115, United States
Duration: 3+ months
Rate: $40 - 45/ hrs on w2

Job Description:

Provides technical support in the development and implementation of customer applications and company products. Conducts onsite enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and thirdparty vendor products utilized in the customer's application/systems.

Critical Skills:

Strong interpersonal skills; strong team player with customer satisfaction focus
Ability to follow written and verbal directions
Read and understand technical bulletins and service manuals
Work under time constraints
Ability to operate personal computer to enter data and generate reports
Ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals
Experience performing maintenance and repairs on Waters LC and Agilent LC systems.

Basic Qualifications:

Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience with 2+ years of experience in equipment maintenance/repair OR
High School Diploma or equivalent with 5+ years of experience in equipment maintenance/repair

Preferred Qualifications:

Experience performing maintenance and repairs on Waters LCMS and Agilent LCMS
Experience using Microsoft 365
2+ years of laboratory and/or field service experience working with analytical equipment
Vendorissued certification on relevant laboratory equipment
General knowledge of laboratory safety practices.

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

#CB
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Rate/Salary: $40 - 45/ hrs on w2

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