Application Support Engineer - Boston, United States - Peyton Resource Group

Peyton Resource Group Boston, United States

3 days ago

Legal

Description

Position Summary:

This candidate must enjoy staying abreast of new technologies, be able to take initiative and work outside of their comfort zone and have a passion for providing the best service to end users.

General Responsibilities:

Acts as the Subject Matter Expert for the firm's software applications
Understands end user requirements and provides guidance on software solutions
Coordinates, documents and manages software installations, configurations and upgrades
Verifies backups, disaster recovery procedures, and business continuity plans
Remediates all security related issues identified and proactively applies to future implementations
Must be able to identify and implement resolutions for identified and reported security vulnerabilities while adhering to change control protocol
Maintains technical and business documentation for the firm's software applications
Prioritizes, identifies, researches and resolves technical problems and coordinates vendor support where necessary. This includes implementing a solution to prevent future occurrences
Provides after hours rolling on call support

Qualifications:

Minimum one year experience in an Application Support role
Intermediate level of SQL knowledge (CRUD operations)
Proven record of installing and upgrading enterprise software
Experience migrating on premise software solutions to cloud and SaaS
Understand hardware requirements, write technical specifications and documentation
Experience with Root-Cause and Logical analysis
Proficient understanding and troubleshooting Microsoft Office Suite (including Word, Excel, Access, and PowerPoint)
Ability to multitask and bring assigned tasks to completion on time
Basic Scripting Knowledge using PowerShell, Python, VBA
Experience with Microsoft PowerApps, Power Automate, SSIS, Boomi and Sharepoint a plus
Software Development and Cloud experience a plus
Prior experience in legal or professional services preferred

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