Deskside Support Engineer - Boston, United States - Diverse Lynx

Description

• Monitoring level 1 support emails and delegating to front office and back-office support teams across all regions
• creating and tracking incidents via service now
• hardware ordering - responsible for receiving and delivering hardware.
• coordinating new hires/interns/coops - working closely with TBM
• RMA requests with various vendors
• hardware inventorystock
• project coordinating, record keeping of deployments, hardwaresoftware rollouts
• desktop support with front-office and back-office staff
• collaborate with large diverse teams
• workstation moves, adds and changes
• Highly motivated, energetic with great communication skills
• Ability to handle multiple calls/tasks in fast paced environment
• Regular working hours vary between 6:30am - 6:00pm EST
• Knowledge of computer hardware, including laptops, desktops and mobile devices and Trading desktop applications
• Strong understanding of Microsoft Windows 10 and O365 suite
• Knowledge of virtualization technologies, especially Citrix, RAS and RAPs
• ITIL knowledge is a plus.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.