- Efficiently manage customer requests and facilitate communication, both internally and externally, to ensure order throughput and customer satisfaction.
- Verify and convey accurate information such as order status, expediting options, delivery tracking and other customer inquiries regarding orders and general customer service.
- Provide timely resolutions to customers through various communication channels including but not limited to in person, over the phone, and via email.
- Collaborate with internal business partners to ensure customer's expectations are exceeded for assigned and unassigned accounts.
- Ensure a high level of accountability and consistency in adhering to customer specific quality, processing, communication and turnaround requirements.
- Assist in administrative functions throughout the Customer Service department including order entry, planning, customer request and department initiatives.
- Develop comprehensive knowledge of the processes and services the company performs to promote the company's brand and capabilities across the industry.
- Conduct and take part in company tours, as well as periodically visit customers to build foundational knowledge of the company's customer base and their expectations.
- Contribute towards various non-routine responsibilities, projects and company initiatives, including ongoing support across logistics, customer service, and data planning functions.
- Take part in applicable ongoing training sessions and continuous process improvement programs and participate in periodic testing and performance evaluations.
- Must be a detail-oriented, organized, self-starting, and hardworking individual with excellent communication and genuine interpersonal skills.
- Must have critical thinking skills and the ability to develop solutions for complex situations.
- Ability to learn the fundamentals of special processing in the manufacturing of Aerospace and Defense components.
- Prioritize and efficiently complete tasks with consistency and accuracy, often under pressure and/or short deadlines.
- Ability to learn the company's processing turnaround requirements and be an advocate for order throughput.
- Develop and maintain a comprehensive understanding of the company's processing capabilities, as well as the company's Quality System, general procedures, and applicable industry standard specifications.
- At least two years' professional experience in a customer service role, preferably in manufacturing.
- PC proficient with a thorough understanding of Microsoft Office applications and capable of learning company's internal ERP software.
- Applicants must have a high school degree at a minimum. College degree or some college coursework is preferred.
- Maintain a professional appearance and uphold a positive company image.
- Bilingual in English/Spanish a plus.
- Annual performance and compensation review, with eligibility for annual bonuses
- 401(k) plan with employer matching and profit sharing
- Premium health insurance as well as supplemental vision and dental insurance plans
- Company paid and supplemental life insurance and AD&D
- Company paid holidays and personal paid time-off (accrual & enrollment package)
-
Customer Service
1 week ago
UNITED CARPET OF ILLINOIS Elk Grove Village, United StatesJob Responsibilities · - Respond to customer concerns and provide excellent customer service before, during, and after installation as necessary · - Perform other functions as necessary or as assigned · - Process efficiently and accurately installation orders, change orders, sche ...
-
Customer Service
5 days ago
Finkelstein Metals USA INC Elk Grove Village, United States**Benefits**: · - 401(k) · - 401(k) matching · - Bonus based on performance · - Company parties · - Competitive salary · - Opportunity for advancement · - Paid time off · - Training & development · **Position Summary** · **Experience**: · - manufacturer of continuous cast and ext ...
-
Customer Service Manager
1 week ago
Gorilla Paper Inc Elk Grove Village, United StatesImprove customer service experience, create engaged customers and facilitate organic growth · - Take ownership of customers issues and follow problems through to resolution · - Set a clear mission and deploy strategies focused towards that mission · - Develop service procedures, ...
-
Customer Service Representative
3 days ago
Orkin Elk Grove Village, United StatesOverview: · **$18.00/Hr** · **We Need Your Next-Level Service Mindset at the **Best in Pests**.** · As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the ind ...
-
Receptionist/customer Service
1 week ago
Boba Direct, Inc Elk Grove Village, United StatesA specialty beverage company in Elk Grove Village, is seeking an energetic, well organized team player to join our growing team. All responsibilities and qualifications are listed below may include, but not limited to: · **Responsibilities**: · - Create invoices using Quickbooks. ...
-
Customer Service Representative
1 week ago
Samuel, Son & Co., Limited Elk Grove Village, United StatesAt Main Steel, a division of Samuel, Son & Co., your success is our business. As leading metals and industrial products manufacturer, processor and distributor, we leverage our industry expertise, breadth of experience and the passion of our people to help drive success for North ...
-
Customer Service Representative
1 week ago
KO Business Solutions Elk Grove Village, United StatesKO Business Solutions is a family-owned staffing and consulting agency in the Chicagoland area that supports the hiring needs of companies across the country. Our valued partner is a manufacturer and direct-to consumer retailer in the emblem and insignia market looking to add a n ...
-
Customer Service Representative
1 week ago
All Surfaces Wood Dale, United States**Position Summary** · Work Schedule: Monday-Friday 8:30am-5pm · **Responsibilities** · - Answer incoming calls and follow up on customer questions and concerns. · - Review all Net Express orders and make corrections as necessary. · - Coordinate special deliveries, orders, and re ...
-
Customer Service and Order Processing
1 week ago
Vomela Specialty Company Elk Grove Village, United StatesBuild your career with an industry leader C2 Imaging in Elk Grove, IL has an exciting opportunity for a high-energy and customer-oriented Customer Service/Order Processing. This position will assist in entering and processing online orders, managing inventory, pulling orders as n ...
-
Print Production/customer Service
1 week ago
Schiele Group Elk Grove Village, United StatesPrint Production Coordinator - Schiele Group one of the premier printers in Chicago is looking to hire a detail oriented PPC for its. The job involves processing custom orders, communicating with customers. Providing instructions to manufacturing. The environment is fast paced an ...
-
Customer Service Manager
1 week ago
Midwest Goods Inc. Bensenville, United States**Location**:Bensenville, IL (On-Site) · **Schedule**: Monday - Friday 8:00 AM - 5:30 PM *additional hours as needed · **Status**: Full-time (Exempt) · **Compensation**: Starting at $75K Annually · **$300 Sign-On Bonus After The Completion of the 90-Day Probationary Period** · Th ...
-
Customer Service Representative
1 week ago
Armando Perez - State Farm Agent Bensenville, United States**ROLE DESCRIPTION**: · As a Customer Service Manager with Armando Perez, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you ...
-
Intermodal Customer Service
1 week ago
R&M Trucking Co. Bensenville, United States**R&M Trucking Co.** is a family owned and operated company that has proudly served the local air and ocean freight forwarding, as well as common carrier LTL service industry for the past 45 years R&M's main office is located in Franklin Park, Illinois, however an additional inte ...
-
Customer Service Manager
1 day ago
Armando Perez - State Farm Agent Bensenville, United States**This role requires bilingual Spanish** · **ROLE DESCRIPTION**: · As a Customer Service Manager with Armando Perez, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service ...
-
Customer Service
6 days ago
Jarvis Lighting Schaumburg, United States**Customer Service - Returns and Warranty Coordinator** · **Jarvis Lighting**, a leading manufacturer of commercial LED lighting, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service - Returns and Warranty Coordinator. · **About the ...
-
Customer Service Associate
1 week ago
Wise Guys Vapes Des Plaines, United StatesMain Responsibilities include: · - Welcomes customers by greeting them and offering them assistance · - Directs customers by escorting them to racks and counters and suggesting items · - Advises customers by providing information on products · - Processes payments by totaling pur ...
-
Customer Service Representative
1 week ago
S and J Plumbing Arlington Heights, United States**Customer Service Representative** · **Arlington Height, IL** · **Have a passion for success? Driven to grow, learn and be the best in the plumbing trade? Desire a growing, family-friendly company to build a long-term career? Look no further S&J is an employee-focused workplace ...
-
Customer Service Representative
3 hours ago
Geovanni Trujano - State Farm Agent Arlington Heights, United States**Position Overview** · Are you passionate about providing outstanding customer service? Do you excel in a dynamic and client-focused environment? Join our team as a Customer Service Representative at our State Farm independent contractor agency and be a crucial part of deliverin ...
-
Customer Service Representative
1 week ago
Solera Schaumburg, United States**Who We Are** · **The Role** · We are looking for an experienced and energetic Customer Service Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no probl ...
-
Customer Service Representative
3 days ago
Innovation Group North America Schaumburg, United States**This is a **hybrid role; 3 days in office (Schaumburg), 2 days remote.** · **About Innovation Group North America** · Innovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle millions of claims each year in the m ...
Customer Service - Elk Grove Village, United States - KO Business Solutions
Description
KO Business Solutions is a family-owned staffing agency proud to work with a manufacturing company in Elk Grove Village, IL who is seeking a Customer Service Specialist to join their team. The Customer Service Representative is responsible for coordinating daily communications with customers and performing administrative functions to support order fulfillment. This manufacturing company provides metal finishing, coating, and testing on equipment used by aerospace, medical, industrial, and power industries. Successful representatives are detail oriented, self-starting, and hardworking with excellent communication and genuine interpersonal skills.
Schedule: Monday - Friday, 8:30 am - 5 pm
Location: Elk Grove Village, IL
Job Type: Direct Hire, Full-time
Pay rate: $60,000/yr
Primary Job Responsibilities:
Knowledge, Skills, Abilities:
Minimum Job Requirements:
Benefits:
Equal Opportunity Employer
KO Business Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Job type: Direct Hire
Rate of Pay: $60,000/yr
#INDL