Customer Service Manager - Elk Grove Village, United States - Gorilla Paper Inc
Gorilla Paper Inc
Elk Grove Village, United States
Verified Company
2 weeks ago
Description
Improve customer service experience, create engaged customers and facilitate organic growth- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service remote agents
Pay:
$65, $72,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- Day shift
- Monday to Friday
Work Location:
In person
