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Biolife Plasma Services Pittsburgh, PA, United StatesBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I su ...
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Software Support Specialist
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Software Support Specialist
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Technical Support Specialist
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Software Support Specialist
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All Lines Technology Pittsburgh, United StatesJob Description · Job DescriptionAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for provid ...
Technical Support Specialist II - Pittsburgh, United States - Innovative Systems
Description
Innovative Systems, Inc. is looking for an experienced Technical Support Specialist II.This individual will be hands on, working with our IT Manager to ensure our IT infrastructure runs smoothly and supporting our employees with hardware, software and related peripheral equipment setup, installation, configuration, and issue resolution.
You will work at Innovative's office World Headquarters in Pittsburgh (Greentree) where you will experience an environment known for its fast-paced, diversity, and supportive culture.
This is a full-time, in-office role.
Working in-office Monday through Friday during normal business hours with occasional on-call support will ensure growth and success in your role, while you are provided with ongoing training, collaboration and support from your manager, colleagues and peers to support your career growth.
What you will be doing:
Provide technical support for employee computer software, hardware, and peripheral equipment including configuration, setup, and troubleshooting and issue resolution via phone, email, or in person
Configure, install and maintain local area network hardware, software and telecommunications services such as, servers, routers, bridges, switches, modems, cabling, and Internet service providers.
Verify all systems operating as required
Check status of Networking devices
Check logs of all network configured devices
Establish and maintain network user environment, directories, and security.
Create / Remove employee access for network, email, cloud-based applications and web site accounts
Teams Office365 Management
Creation and change of telephone numbers, requested reports, call flow and resolution of tickets
Communicate with other departments to report and resolve software, hardware, and operations problems.
Documentation of fixes, resolutions or outstanding issues within the ticketing system.
Develop and communicate standards for use, operations, and security of network, personal computers and data
Maintain integrity and professionalism in all dealings with internal teams and prospective clients
Achieve team and personal objectives
Requirements you must have include:
At least 3 to 5 years of previous IT desktop support or related computer technology experience
Prior experience working in a small to medium sized company
Prior work experience and knowledge of:
Windows Server 2016, 2019 and 2022
Windows 10
Office 365
Symanteck
Veritas
Carbon Black
Cisco Firewalls
MCP, DCSE, Preferred
Highly analytic with a solutions-oriented approach to solving problems
Proven ability to troubleshoot and resolve simple to complex technical issues
Entrepreneurial mindset and high levels of intellectual curiosity
Values and demonstrates adherence to confidentiality and ethics
Strong communicator with excellent interpersonal skills
Proven ability to understand and convey technical concepts
Excellent written and verbal communication skills
Results-oriented and resourceful
Strong work ethic with a drive to go the extra mile
Effective team player and collaborator
Ability and willingness to be on call a few times a month
It's a plus if you have:
A 2 year technical degree or 4 year college or university degree
MCP, DSCE or A+ Certifications
Fluency with other languages
Work environment / physical demands:
General office environment
May be occasionally required to stoop, kneel, crouch or crawl
Must regularly lift and/or move 10 pounds, frequently lift and/or move up to 25 pounds
What is the selection process?
Phone Interviews which will be both non-technical and technical in nature will be conducted with viable candidates as soon as possible.
An onsite interview will consist of meeting with team members for a typical technical and non-technical Q & A session and a hands-on technical assessment.
Innovative provides you with:
Competitive salary, medical, vision, dental, and life and disability insurances.
Generous paid time off, tuition reimbursement and a 401K plan are among some of the other benefits in support of your health, career, and financial well-being.
About Innovative
Along with consistently being named a Top Workplace by the Pittsburgh Post-Gazette, Innovative was also named a technology leader and ranked #1 in customer satisfaction in The Information Difference analyst group's Data Quality Landscape.
Our products include data quality solutions for data cleansing and matching, data discovery, data management, and global address validation and geocoding; anti-money laundering (AML) compliance solutions, including sanctions and PEP screening; and specific-purpose business support applications to reduce credit losses, identify better prospects, improve customer service, and better align marketing and business intelligence projects.
Innovative is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
*This position does not qualify for work visa sponsorshipPowered by JazzHR
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