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    IT Support Specialist - Pittsburgh, United States - Insight Global

    Insight Global
    Insight Global Pittsburgh, United States

    2 weeks ago

    Insight Global background
    Description


    Insight Global is seeking an IT support specialist to support the Production Services team for one of our largest financial service clients.

    The main responsibilities will be responding to alerts and escalations, troubleshoot negatively trending dashboards and stuck processing. Other responsibilities include, DMS permission troubleshooting for file system permissions (written scripts will be provided). Ticketing system used is ServiceNow.

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience


    • 3-5 years of experience within Office 365 support
    • Recent exchange (exchange 2016 or 2019 configuration) or on prem experience
    • Customer service skills
    • TLS email encryption experience
    Nice to Have Skills & Experience


    • ServiceNow
    • Certifications like O365 or Azure
    • Knowledge of the SPF framework
    • Linux or symphony experience

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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