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IT Support Specialist
5 days ago
Tscbank Pittsburgh, United States** IT Support Specialist** · **Department: Bank Operations and Technology** · **Location: Pittsburgh, PA** · **Summary of the Position:** · The IT Support Desk Specialist is a hands-on role responsible for supporting the Banks day to day IT related requests. The incumbent mus ...
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IT Support Specialist
5 days ago
Insight Global Pittsburgh, United StatesInsight Global is seeking an IT support specialist to support the Production Services team for one of our largest financial service clients. The main responsibilities will be responding to alerts and escalations, troubleshoot negatively trending dashboards and stuck processing. O ...
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IT Support Specialist
2 weeks ago
Insight Global Pittsburgh, United StatesInsight Global is seeking an IT support specialist to support the Production Services team for one of our largest financial service clients. The main responsibilities will be responding to alerts and escalations, troubleshoot negatively trending dashboards and stuck processing. O ...
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IT Support Specialist
1 week ago
Advantage Home Health and Hospice Pittsburgh, United StatesJob Description · Job DescriptionThe IT Support Specialist position plays a key role in delivering outstanding technology support to our staff across multiple locations from our headquarters in the South Hills area.? · The successful candidate will be able to perform the followi ...
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IT Support Specialist
1 day ago
Public Parking Authority of Pittsburgh Pittsburgh, United StatesPOSITION SUMMARY: · Position is responsible for providing first and second level technical support for all IT incidents and requests. They will serve as the primary interface between IT and the employees and will receive, prioritize, document, and resolves or escalate requests. ...
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IT Support Specialist
1 day ago
Pittsburgh Parking Authority Pittsburgh, United StatesJob Description · Job DescriptionPOSITION SUMMARY: · Position is responsible for providing first and second level technical support for all IT incidents and requests. They will serve as the primary interface between IT and the employees and will receive, prioritize, document, and ...
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Housing Support Specialist
2 days ago
Jubilee Association of Maryland Kensington, United StatesAssigned Office Location: Remote/in the field (3 days) and Jubilee Association of Maryland Office (2 days). · Position Summary. Jubilee is a leading provider of Housing Support Services for adults with intellectual disabilities in Maryland. The Housing Support Specialist is a key ...
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Peer Support Specialist
1 week ago
University of Pittsburgh Pittsburgh, United StatesIn the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm reduction services and substance use treatm ...
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Peer Support Specialist
1 week ago
University of Pittsburgh Pittsburgh, United StatesIn the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm reduction services and substance use treatm ...
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Radiology Support Specialist
1 week ago
Center for Diagnostic Imaging Pittsburgh, United StatesRAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Radiology Support Specialist I to join our team. As a Radiologist Support Specialist I, you will be responsible for providing exceptional service to healthcare facilities (clients), patients and all interna ...
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Software Support Specialist
1 week ago
All Lines Technology Pittsburgh, United StatesAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and w ...
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lactation support specialist
1 week ago
UPMC Pittsburgh, PA , USA, United States**Are you interested in working at Magnet-designated UPMC Magee-Womens Hospital? Only 7% of hospitals nationwide have achieved Magnet designation - and we're one of them For more than a century, UPMC Magee has been caring for women through all stages of their lives, and we are lo ...
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Software Support Specialist
1 week ago
All Lines Technology Pittsburgh, United StatesAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and w ...
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Lactation Support Specialist
2 days ago
University of Pittsburgh Medical Center Pittsburgh, PA, United StatesAre you interested in working at Magnet-designated UPMC Magee-Womens Hospital? Only 7% of hospitals nationwide have achieved Magnet designation - and we're one of them For more than a century, UPMC Magee has been caring for women through all stages of their lives, and we are look ...
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Software Support Specialist
1 week ago
All Lines Technology Pittsburgh, United StatesJob Description · Job DescriptionAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for provid ...
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Radiology Support Specialist
1 week ago
RAYUS Radiology Pittsburgh, United StatesJob Summary · RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Radiology Support Specialist I to join our team. As a Radiologist Support Specialist I, you will beresponsible for providing exceptional service to healthcare facilities (clients), patients an ...
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Software Support Specialist
2 weeks ago
All Lines Technology Pittsburgh, United StatesAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and w ...
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Peer Support Specialist
3 days ago
University of Pittsburgh Pittsburgh, United States· Peer Support Specialist · In the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm reduction serv ...
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Desktop Support Specialist
2 weeks ago
American Trust & Savings Bank Pittsburgh, United StatesDesktop Support Specialist (PA, Pittsburgh) · February 20, 2024 · Job Summary: · The Desktop Support Specialist is a hands-on technical role, responsible for working with a team supporting, implementing and maintaining the organization's IT infrastructure and applications. · Thi ...
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Patient Support Specialist
1 week ago
ConnectiveRx Pittsburgh, United StatesFull-time, Monday - Friday · On-Site : Robinson Twp · ConnectiveRx is a leading, technology-enabled healthcare services company. We work strategically with hundreds of biopharmaceutical manufacturers to help commercialize and maximize the benefits of specialty and branded medicat ...
Software Support Specialist - Pittsburgh, United States - Pittsburgh Public Schools
Description
Other - Position - Non-CertifiedJob Number
Start Date
Open Date 02/15/2024
Closing Date 05/15/2024
The Software Support Specialist is responsible for providing Tier 2 management and support of district devices.
In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and warranty support to all district stakeholders.
This includes but is not limited to managing and maintaining up-to-date end-user operating system images for all district-supported devices, reviewing and recommending new devices to support district initiatives, managing and maintaining application library, supporting change management database, troubleshooting and repairing desktops, laptops, tablets, visual learning devices, and other peripherals, submitting and completing warranty and non-warranty device repairs, stocking and repairing device lockers, and assisting other end-user team members as directed.
A Software Support Specialist will be successful in this position by supporting the work of other End User Support Teams with the essential job functions listed below.
The process of identifying and measuring work required for this position includes requests via the technology ticket system and the cyclical nature of technology and software updates.
Reports To Director, End User Services
Salary
Technical-Clerical Level 14 ($3,887/Monthly)
Qualifications
An associate degree in information sciences or equivalent relevant experience is required.
Obtaining a Microsoft Modern Desktop Administrator Associate is required.
Obtaining manufacturer warranty certification is required.
Experience with Windows OS, iOS, and macOS deployment.
Strong experience with mobile device management and scripting capabilities.
Excellent Customer Service in an office setting.
Valid PA Driver?s License
Expert in time management and organizational skills, willing to utilize resources to achieve results in a fast-paced environment.
A capacity to solve problems, stay organized, and manage multiple priorities.
Residency Requirements City of Pittsburgh Residency Required
Essential Job Functions
Provide level 2 technical support as needed to analyze and resolve user issues.
Maintain up-to-date end-user application library.
Responsible for managing end-user software licensing.
Prepare and test deployment packages for approved operating system images and software applications.
Responsible for building and testing deployment packages for approved software patches.
Document issue resolution via the ticketing system and escalate to level 3 resources as needed.
Responsible for planning and submitting changes to the change management database.
Inventory and fill device lockers for sites.
Repair broken and damaged devices and device lockers.
Identify and prepare drawings for the installation of visual learning products (e.g. Cleartouch).
Coordinate and assist in the installation and setup of visual learning products.
Work with schools and approved external vendors to identify and quote school-based purchases.
Support the transition of devices during the summer months.
Assists in evaluating and implementing appropriate products and services that promote end-user computing, new technologies, and provision of services to meet department objectives.
Acts as a liaison with other departmental teams to review and approve district software needs.
Acts as a liaison with vendors and outside agencies to evaluate appropriate products.
Assist other End User Support team members as requested.