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    IT Support Specialist - Pittsburgh, United States - Tscbank

    Tscbank
    Tscbank Pittsburgh, United States

    3 weeks ago

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    Description

    ** IT Support Specialist**

    **Department: Bank Operations and Technology**

    **Location: Pittsburgh, PA**

    **Summary of the Position:**

    The IT Support Desk Specialist is a hands-on role responsible for supporting the Banks day to day IT related requests. The incumbent must be able to work in a team environment and be proactive in identifying issues, troubleshooting problems, and providing professional IT assistance to Bank employees. This position requires above average communication skills and the ability to perform his/her work in a highly professional manner.

    **Primary Functions of the Position:**

    Manages user accounts through Windows Active Directory by resetting passwords and unlocking accounts

    Provides phone and email support to end users, while tracking all issues through a ticketing system

    Provides technical support for both hardware and software issues that users may encounter

    **Education and Experience Requirements:**

    Associates Degree in Computer Science or Information Technology preferred, or equivalent work experience

    1-2 years in a Helpdesk Administrator or IT Support Desk role

    Experience in banking and/or financial services would be highly beneficial

    **Essential Skills and Abilities:**

    Understanding with resolving basic printer issues (replacing toner, maintenance kits, removing jams)

    Knowledge with mobile device management (MDM) platforms for iOS devices such as MaaS360

    Familiarity with laptop imaging procedures

    Ability to troubleshoot iPhone and iPad issues

    Ability to troubleshoot issues with Windows 10

    Ability to troubleshoot issues with Office 2016 products (Word, Outlook, Excel, PowerPoint)

    Demonstrates excellent critical thinking and problem-solving abilities; superb written, verbal, and presentation skills

    Ability to lift up to 50 lbs

    TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

    **TriState Capital Bank is an Equal Opportunity Employer.**

    TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

    **TriState Capital Bank is an Equal Opportunity Employer.**

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