Jobs
>
Pittsburgh

    Technical Support Specialist - Pittsburgh, United States - edgecomputingassociation

    edgecomputingassociation
    edgecomputingassociation Pittsburgh, United States

    3 weeks ago

    Default job background
    Description

    Location Pittsburgh, Pennsylvania ,

    United States

    Job Description

    A Technical Support Specialist will provide, via phone and/or remote-desktop, technical problem solving and claim resolution to customers by performing a diagnosis of issue while guiding customers through the claim filing process that gives them a resolution. Support and resolutions include, but are not limited to basic device support, assisting with claim filing, verifying proper hardware and software set up, power cycle devices, troubleshooting account issues, connectivity issues, providing adequate resolution or escalating issues to further tiers or manufacturers. The focus of this specialized, technically-oriented position is on meeting and exceeding high standards of accuracy and quality based on established systems, technologies and guidelines while bringing Squaretrades core values to life of Customer obsession and making an Impact on every call.

    WHAT YOULL BE DOING:

    Deliver a differentiated customer experience as measured by performance objectives and the core values of SquareTrade

    Assist customers with the claim filing process, including approving and denying claims, via inbound/outbound

    Convey interest in each customer through courtesy, active listening, and a friendly and caring voice image

    Diagnose for a successful troubleshot or resolution on customers products over the phone

    Use your expertise to explain complex technical concepts in simple terms to provide troubleshooting help to our customers, which will result in talking them through a series of actions until their issue is either resolved or diagnosed.

    Use your Knowledge Base to research similar product symptoms to find a resolution, as well as contribute useful content as discovered.

    Advise customers on how to use their products and the various functions or features on products

    Follow standard processes and procedures.

    Stay current with system information, changes and updates

    Must be able to overcome objections and handle customer push back

  • Tscbank

    IT Support Specialist

    3 weeks ago

    Tscbank Pittsburgh, United States

    ** IT Support Specialist** · **Department: Bank Operations and Technology** · **Location: Pittsburgh, PA** · **Summary of the Position:** · The IT Support Desk Specialist is a hands-on role responsible for supporting the Banks day to day IT related requests. The incumbent mus ...

  • Advantage Home Health and Hospice

    IT Support Specialist

    4 weeks ago

    Advantage Home Health and Hospice Pittsburgh, United States

    Job Description · Job DescriptionThe IT Support Specialist position plays a key role in delivering outstanding technology support to our staff across multiple locations from our headquarters in the South Hills area.? · The successful candidate will be able to perform the followi ...

  • Takeda

    Medical Support Specialist

    6 days ago

    Takeda Pittsburgh, United States Full time

    Description · $3k Sign On Bonus Eligible · Please take this to get a sneak peek of one of our Plasma Donation Centers. · About BioLife Plasma Services · Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. ...

  • Insight Global

    Operations Support Specialist

    1 week ago

    Insight Global Pittsburgh, United States

    POSITION TITLE: Operations Support Specialist · LOCATION: Green Tree, PA - 5 days a week onsite · DURATION: 6-month contract to hire · ***Interviews will be conducted ON-SITE*** · MUST HAVES: · Successful completion an Associate's Degree · 1-2 Years of experience with data entr ...

  • University of Pittsburgh

    Peer Support Specialist

    4 weeks ago

    University of Pittsburgh Pittsburgh, United States Full time regular

    Med-Medicine-Pennsylvania-Pittsburgh-( In the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm redu ...

  • Public Parking Authority of Pittsburgh

    IT Support Specialist

    3 weeks ago

    Public Parking Authority of Pittsburgh Pittsburgh, United States

    POSITION SUMMARY: · Position is responsible for providing first and second level technical support for all IT incidents and requests. They will serve as the primary interface between IT and the employees and will receive, prioritize, document, and resolves or escalate requests. ...

  • Blink Health

    Customer Support Specialist

    1 week ago

    Blink Health Pittsburgh, United States

    Company Overview: · Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, ...

  • RSC Middleware Test Company

    Customer Support Specialist

    4 weeks ago

    RSC Middleware Test Company Pittsburgh, United States

    This is a test job. This is a test job. This is a test job. This is a test job. This is a test job. This is a test job. This is a test job. This is a test job. This is a test job. This is a test job. This is a test job. This is a test job. This is a test job. This is a test job. ...

  • Oxford Solutions

    Technical Support Specialist

    1 week ago

    Oxford Solutions Pittsburgh, United States

    Open with our client for a Level II Technician. · As a Level II Technician, you will play a critical role in providing advanced technical support to business clients. You will be responsible for managing network systems, resolving complex technical issues, and ensuring a seamless ...

  • University of Pittsburgh

    Peer Support Specialist

    4 weeks ago

    University of Pittsburgh Pittsburgh, United States

    In the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm reduction services and substance use treatm ...

  • WHC World Wide LLC

    Customer Support Specialist

    4 days ago

    WHC World Wide LLC Pittsburgh, United States

    Job Description · Job DescriptionPittsburgh Transportation Group is actively seeking to fill the position of a full-time a Customer Support Specialist · to assist with our daily transportation operation in Pittsburgh, PA. · We are looking for qualified individuals with dispatch/t ...

  • University of Pittsburgh

    Peer Support Specialist

    2 weeks ago

    University of Pittsburgh Pittsburgh, United States

    In the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm reduction services and substance use treatm ...

  • Biolife Plasma Services

    Medical Support Specialist

    2 weeks ago

    Biolife Plasma Services Pittsburgh, PA, United States

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I su ...

  • Pressley Ridge

    Certified Peer Support Specialist

    2 weeks ago

    Pressley Ridge Pittsburgh, United States Full time

    Position Summary · The Peer Specialist helps to engage Young Adults in their own recovery by sharing his/her own mental health history as well as any past involvement with child welfare or the justice system. By sharing his/her own recovery story, the Peer Specialist provides mo ...

  • NEP Group

    Systems Support Specialist

    3 weeks ago

    NEP Group Pittsburgh, United States

    Purpose: · We are seeking a full-time Systems Support Specialist (IT) to provide help desk systems support to clients within the company. In this position you will serve as the initial point of contact for troubleshooting software, Laptop/PC hardware, and printer problems in a m ...

  • Synergy Staffing

    Programmer / Technical Support Specialist

    2 weeks ago

    Synergy Staffing Pittsburgh, United States Contract to Hire

    Position Summary: This person will be responsible for the implementation and programming of commercial intrusion, access control, fire and video systems. This individual will be a part of the Technical Services Group, which is responsible for providing technical support and fina ...

  • All Lines Technology

    Software Support Specialist

    1 week ago

    All Lines Technology Pittsburgh, United States

    Job Description · Job DescriptionAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for provid ...

  • ConnectiveRx

    Patient Support Specialist

    1 day ago

    ConnectiveRx Pittsburgh, United States

    The primary purpose of this position is to engage in and maintain regular communication with physicians, medical office staff, outside sales representatives, and internal medical staff to support, document, and coordinate patient hub services. This communication will routinely be ...

  • Philips

    Sales Support, Clinical Specialist

    2 weeks ago

    Philips Pittsburgh, United States Full time

    JOB DESCRIPTION Job Title · Sales Support, Clinical Specialist - Peripheral Image Guided Therapy Devices (West PA) Job Description · We are the industry leader in image-guided therapy, helping to improve treatment for every patient. Working together to realize this vision, ...

  • Tadiso Inc

    Recovery Support Specialist

    3 weeks ago

    Tadiso Inc Pittsburgh, United States

    Job Description · Job DescriptionDestination Employer- Are you interested in helping combat the opioid crisis? Have you been in recovery for 5 years or more? Tadiso Inc., an opioid treatment program on Pittsburgh's North Shore, is seeking 4 Recovery Support Specialist. Duties inc ...