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    Technical Support Specialist - Pittsburgh, United States - A.C Company

    A.C Company
    A.C Company Pittsburgh, United States

    6 days ago

    Default job background
    Description

    Overview


    Location: 3/2 Hybrid, with onsite work in Robinson Township, PA

    Job Type: Contract -to- Direct Hire

    Work Authorization: U.S. Citizen or Green Card

    The A.C. Coy Company is currently hiring for a Technical Support Specialist role. This individual will be responsible for providing outstanding customer service and technical assistance to end users of the company's state-of-the-art products and technology. Our ideal candidate will be professional, courteous, detail-oriented, and able to work within a fast-paced team environment.

    Our Client will provide paid corporate training, free parking, and strong career growth opportunities.

    Responsibilities

    • Provide quality telephone and email support with an emphasis on customer service, technical expertise, and timeliness to both technical and non-technical end-users
    • Accurately document customer information and a detailed problem/issue description of all support calls/emails in a CRM system
    • Supervise open requests and keep requests current and complete
    • Work with other groups and internal teams to assure timely and professional resolution of customer requests
    • Maintain current knowledge of all product offerings and support procedures to deliver accurate solutions to customers

    Qualifications


    Required

    • One or more years of experience in a phone-based technical support, help desk, or customer service role
    • Strong customer service focus, with excellent verbal and written communication skills
    • Ability to learn and understand technical information and troubleshooting techniques
    • Experience with Microsoft Office products – Outlook, Word, and Excel
    • Knowledge of, or experience with customer service management/ticketing systems
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