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    HR Operations General Specialist - Boston, United States - Genesys Cloud Services, Inc.

    Genesys Cloud Services, Inc.
    Genesys Cloud Services, Inc. Boston, United States

    3 weeks ago

    Default job background
    Regular, Full time
    Description

    Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

    We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

    Job Description

    As an HR Operations Ongoing Change Management Specialist, you will play a pivotal role managing and facilitating ongoing change and maximizing employee Workday adoption and usage. You will work closely with various stakeholders to understand change impact, implement effective strategies that enable smooth transitions, foster employee engagement, and ensure successful adoption of new processes, technologies, and organizational initiatives. This role requires strong interpersonal skills, strategic thinking, and a proactive approach to managing change in a dynamic environment.

    Responsibilities

    Change Management Execution: Assist in execution of comprehensive change management strategies aligned with organizational objectives. Identify and communicate potential risks and mitigation strategies. Ensure integration of change management activities into project plans.

    Stakeholder Engagement: Engage key stakeholders across all levels of the organization. Build strong relationships and communicate effectively to gain buy-in and support for change initiatives.

    Communication Planning: Assist in development of clear and compelling communication plans tailored to various stakeholder groups. Craft messages that articulate the rationale for change, its benefits, and the impact on individuals and teams.

    Change Impact Assessment: Conduct thorough assessments to understand the impact of proposed changes on processes, systems, and people. Use insights to develop targeted interventions and support mechanisms.

    Resistance Management: Proactively identify sources of resistance to change and develop strategies to address them. Coach leaders and managers on effective techniques for managing resistance and fostering a positive attitude towards change.

    Experience

    Bachelor's degree in Business Administration, Organizational Psychology, or related field (Master's degree preferred).

    Proven experience in change management roles, preferably within complex organizational environments.

    Understanding of change management principles, methodologies, and best practices.

    Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

    Demonstrated ability to develop and implement effective change management strategies and plans.

    Proficiency in project management tools and techniques.

    Knowledge and experience with Workday.

    Skills

    Adaptability: Ability to thrive in a fast-paced environment and navigate ambiguity with confidence.

    Collaboration: Strong team player with the ability to collaborate effectively across functions and levels of the organization.

    Analytical Thinking: Strategic thinker with strong problem-solving skills and the ability to analyze complex situations.

    Empathy: Demonstrated empathy and sensitivity towards individuals experiencing change, with a focus on supporting their transition.

    Results-Orientation: Driven by a commitment to achieving measurable results and delivering value to the organization.

    #LI-REMOTE

    Compensation:

    This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

    $45, $89,550.00

    Benefits:

    • Medical, Dental, and Vision Insurance.
    • Telehealth coverage
    • Flexible work schedules and work from home opportunities
    • Development and career growth opportunities
    • Open Time Off in addition to 10 paid holidays
    • 401(k) matching program
    • Adoption Assistance
    • Fertility treatments

    More details about our company benefits can be found at the following link:

    If a Genesys employee referred you, please use the link they sent you to apply.

    About Genesys:

    Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit.

    Reasonable Accommodations:

    If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

    This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

    Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

    Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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