Jobs

    Customer Success Manager - Washington, United States - hotglue

    hotglue
    hotglue Washington, United States

    1 week ago

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    Description
    [Full Time] Customer Success Manager at hotglue (United States) | BEAMSTART Jobs

    Customer Success Manager

    hotglue United States
    Date Posted
    03 Nov, 2022
    Work Location
    Washington, DC, United States
    Salary Offered
    $40000 — $65000 yearly
    Job Type
    Full Time
    Experience Required
    3+ years
    Remote Work
    Yes
    Stock Options
    No
    Vacancies
    1 available
    Summary


    This is a ground floor opportunity to be one of the first team members focused on growth at hotglue and shape our trajectory.

    You will experience what being at a scrappy startup is like. You will be empowered to identify opportunities that will help us grow and own it. You will ensure that hotglue's product is serving our customer (and potential customer's) needs. What you'll be doing described below one-day could look radically different the next.

    Work closely with customers :

    the hotglue team prides itself on a close relationship with our customers - as we continue to serve our current and new customers, you will be involved in discussion with them on how hotglue can be a better solution for them.

    Measure impact of high-level decisions : track and measure the impact high-level decisions made on product have on our customers.


    Help customers :

    Collaborate closely with Support and Engineering to resolve customer challenges, answer questions, records demos, resolve issues, and proactively identify/anticipate/avoid issues, whenever possible.


    Track important metrics :
    work closely with the founders of hotglue on tracking important metrics across Integrations, Product, and more.
    The Ideal Candidate

    3+ years of project management experience with a technical B2B SaaS product
    Technical experience (Python competency a big plus)
    Strong written communication skills and can explain complex technical concepts to non-engineers and engineers alike
    Ability to improvise and develop creative solutions when common approaches fail. Understand the trade-offs in employing different solutions to a problem, valuing pragmatism over idealism
    Benefits

    Competitive salary and equity
    Home office - Apple equipment and anything else you need to be productive
    hotglue is an equal opportunity employer.

    We aim to create an environment where every team member at hotglue feels like they belong so they can have a greater impact on our business and customers.

    We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    About hotglue

    Native user-facing SaaS integrations for your customers


    Company Size:
    People

    Year Founded:

    2020


    Country:
    United States


    Company Status:
    Actively Hiring

    Looking for Partners

    Looking for Clients

    Raising Funds

    Share This Job
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