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Customer Success Manager, Implementation - Washington, United States - Kojo
4 weeks ago
Description
About KojoIt's time to build.
Whether it's creating more housing, upgrading our infrastructure, or adapting to climate change, one thing is clear:
the construction industry is at the center of solving our biggest problems. We're making buildings cheaper and easier to build by transforming the way commercial construction companies buy their materials. Join us.
Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world.
Construction accounts for $10 trillion in global spend annually and we can't live without its output - our roads, schools, hospitals, and offices.
Despite this, there's been very little innovation over the past 70 years in how materials - which constitute up to 40% of project costs - are bought and sold.
This is our opportunity.About The Role
We're looking for a Customer Success Manager, Onboarding and Implementation to serve as a vital bridge between the sales cycle and their eventual long-term Kojo CSM point of contact.
This role will include:
Traveling for in-person implementation and training regularly across locations in Pacific and Mountain time zones within the US (3-4 times/month)
Establishing strategic relationships with relevant points of contact within each account organization, and conveying Kojo's value in a meaningful way to all users
Managing new customer relationships as main Kojo point of contact during their onboarding, including a kickoff call, training, implementation, and regular syncs as needed to ensure successful results
Driving adoption of the platform within established timeline and usage metrics
Troubleshooting, supporting, and consulting users on Kojo best practices and workarounds
Ensuring a healthy book of business by identifying churn risk for every customer and developing Save Plans for customers at risk
Advocating for customer needs to Product in a way that maintains customer's perspective while understanding the broader Kojo product roadmap
Owning trainings for all user types across full Kojo platform: Jobsite, Office, Warehouse, and Invoicing/Payments
About You
Are you an empathetic customer advocate who thrives when they're meeting clients in-person and providing valuable, hands-on trainings? This may be a great role for you
What you've accomplished:
3+ years working in customer-facing role in SaaS, software, or technology-based environment; familiarity with construction industry a plus
Experience traveling to customers to conduct technical trainings
Autonomous ability to manage travel and logistics
Rapid yet personalized implementation of a software product where metrics and success are based on time to value, adoption, and revenue retention
Ability to prioritize solving customer problems while managing a large book of business
Ability to both be aware of an evolving product and influential in proposing updates to onboarding practices to support adoption of newest releases
Strong written and verbal communication skills in front of a variety of technical and non-technical audiences
What you care about:
Customer Obsession:
You understand that what might be small things to us make a huge difference for them
Passion:
You care intensely about Kojo's success
Impact:
You are both fast-paced and detail oriented
Innovation:
You seek to understand the truth behind problems and find solutions to them
This role is entirely remote for US-based candidates in the Northeast United States and requires regular travel .
The total compensation package, including base salary and on-target variable is between $90,000-$110,000k (base salary commensurate with experience).
Working at Kojo
Salary:
Your salary will be dependent upon many factors, including your experience level, skillset, market dynamics and balancing internal equity relative to other Kojo employees.
The compensation and benefits information that we provide is based on Kojo's good-faith estimate as of the date of the job posting and may be modified in the future.
Benefits:
This position is also eligible for a new hire equity grant and all US-based full time employees are eligible for our full suite of perks and benefits.
For more information about our perks and benefits, check outLocation:
Kojo's team members work from home 100% of the time across North and South America. If applicable, we'll identify the travel and/or location-specific requirements of a position in the text above. Otherwise, team members can expect to work business hours congruent with their local time zone and remotely.
Inclusive Workplace:
Kojo values diverse perspectives and is committed to building an inclusive workplace.
We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we consider for employment qualified applicants with arrest and conviction records. We strongly encourage people from underrepresented groups to apply.#J-18808-Ljbffr
