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Customer Success Manager - Washington, United States - Sev1Tech
Description
Sev1Tech is looking for a Customer Success Manager that leads the Customer Success Team, providing direction to Technical Delivery Managers (TDMs).
TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positive experience while engaging with the ECIS platform.
The Customer Success Team Has Two Primary FunctionsMaintains active relationships with customers to ensure that project teams are meeting their needs and that their requests for new capabilities are understood and considered; and
Works across groups to help resolve conflicting requirements and priorities.
Responsibilities Include But Are Not Limited To
Facilitates evaluation of ECIS technical requirements (including Directorate-specific one), determines resources needed to meet those requirements, and assigns Technical Delivery Managers (TDMs) to manage projects
Provides customer requirements to the Architecture, Engineering, and Integration Manager
Ensures that all TDMs pro-actively inform customers of new and improved service offerings
Reviews delivery progress across multiple projects
Develops success metrics that are relevant and timely, including adoption measures, customer satisfaction scores, and issue monitoring and resolution measurements
Reports to the BPA Task Order PM
Minimum Qualifications
At least ten (10) years of professional experience in as a customer-facing consultant
Familiarity with Federal Government contracting, and demonstrable experience leading a customer facing federal contract team
Eight (8 plus) years of experience overseeing the delivery of infrastructure and or app projects and services
Extensive experience interacting with senior customers whose organizations consume IT services
Well-versed knowledge of cloud offerings from AWS, Azure, and Google, with demonstrable ability to explain the relative value of different cloud components or utilities
Effective team leadership skills, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members
Proven ability to manage multiple demands simultaneously
Demonstrated record of success motivating teams to deliver consistently high-quality customer service
Ability to obtain a Public Trust
PMP certification
Desired Qualifications
Agile certification
Cloud certification
DHS CBP clearance
About Sev1Tech LLC
Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.
Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression.
Please apply directly through the website at:
#joinSev1tech
For any additional questions or to submit any referrals, please contact:
Sev1Tech is an Equal Opportunity and Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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