- You have at least 3 years of experience serving as a Customer Success Manager or Account Manager for a Software-as-a-Service (SaaS) platform.
- Proven track-record of helping customers drive sustained product adoption, customer satisfaction, and overall customer health.
- Effective at developing relationships and driving action across various stakeholder personas and levels.
- Proven ability to proactively nurture customer accounts to identify revenue expansion opportunities and ensure successful renewals.
- Understanding of the customer journey and experience serving as a strategic advisor in translating customers' goals into outcomes through ownership and execution of a customer success plan.
- Ability to prioritize accounts to focus efforts based on perceived risk, potential growth, strategic value and renewal timeframe.
- Well-versed in communicating value and guiding customers to achieve their defined business objectives.
- Extensive experience leading effective and consistent customer Business Reviews based on defined rubric.
- Ability to show users how they can make their work more impactful by adding products and/or services that enable them to advance their organization's mission and goals.
- You empathize with others' unique situations and naturally channel empathy into advocacy.
- You want to be a part of building and maintaining a diverse and inclusive team environment where you regularly express concern for team members' success and well-being.
- You are excited by the opportunity to have a positive impact on politics and may have worked on political campaigns or followed news for major issue areas (e.g., immigration, education, etc.).
- You are an especially competitive candidate if you have experience with at least one of the following types of software: legislative tracking software (e.g., LexisNexis), grassroots advocacy software (e.g., NationBuilder), customer relationship management (CRM) software (e.g. Gainsight or ChurnZero).
- We're responsible for ensuring that clients have an amazing experience with Quorum.
- We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space.
- We are dedicated to every user's success and address challenges quickly and creatively.
- We act as staunch advocates for our clients, including identifying and responding to diverse client use cases.
- We take pride in developing personal relationships with our users and our team.
- We regularly support one another to ensure the success of our team and our clients.
- We're very close as a company-we work together, hang out together, and we value each others' ideas and input.
- We are a hybrid team with flexible work options: work remotely or choose to come into our vibrant, sunlit space in our modern, open concept office in Washington DC.
- Our office building is located in the heart of downtown DC, easily accessible by metro, bus and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots.
- Our team loves to spend time doing fun things outside of the office - both together and remote, which we call Quorum Fun events. Past Quorum Fun events have included apple picking, yoga, virtual art classes and wine tasting.
- On Target Earnings: $75, $97, OTE expectations dependent upon base salary)
- Base Salary: $63, $85, commensurate with experience)
- Variable Compensation: Up to $12,500.00 in team retention and expansion bonuses
- Flexible Paid Time Off
- Paid Company holidays plus additional company-wide days off for team members to rest and recharge
- Four Day Weekends for President's Day, Memorial Day, Fourth of July and Labor Day
- Free Subscription to the Calm App
- Free Subscription to Linkedin Learning to support professional development
- Invest in Yourself Days - one designated day per quarter is dedicated to your professional development
- One-time Work from Home Stipend
- 401k match
- Choice of trans-inclusive medical, dental, and vision insurance plan options
- Virtual and in-person team events
- Bright sunlit open office concept with your own dedicated desk (if you want it)
- Inclusion & Diversity Affinity Groups to support belonging
- 12 weeks paid parental leave
- We will not ask you what you are currently earning.
- We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer.
- We will be transparent about our compensation structure (see above) so that all candidates have equal access to compensation information and can make an informed decision about whether or not Quorum is the right workplace for them.
-
Customer Success Manager
4 days ago
Meltwater Washington, United States· As a Customer Success Manager at Meltwater, your daily duties will revolve around ensuring the ongoing success and satisfaction of our valued customers. You will play a pivotal role in driving impactful outcomes by focusing on product adoption, implementing risk mitigation str ...
-
Customer Success Manager
3 weeks ago
Goodshuffle Pro Washington, United StatesAbout the Team: · We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've b ...
-
Customer Success Manager
33 seconds ago
ACAMS Washington, United StatesReporting to the Operations Manager, the Customer Success Manager is a member of the U.S. team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.) to agreed scope, timelines and ...
-
Customer Success Manager
2 weeks ago
IRECKONU Washington, United StatesCustomer Success Manager, US Remote · Since 2014, Ireckonu has raised the bar in the hospitality tech industry, with many of our solutions becoming industry standard. Led by its vision to accelerate the digital transformation in hospitality industry, we have continuously perfecte ...
-
Customer Success Manager
4 days ago
Salesforce Washington, United StatesTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. · Job Category · Customer Success · Job Details · About Salesforce · We're Salesforce, the Customer Company, inspiring the future o ...
-
Customer Success Manager
3 weeks ago
PlayVox Washington, United StatesBachelor's degree in a business-related or technical field ? · years of B2B client-relationship management experience in software/technology, preferably in contact center industry ? · Knowledge of customer success processes and best practices ? · Ability to manage multiple priori ...
-
Customer Success Manager
3 days ago
Cybersixgill Washington, United StatesCybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems. · In this role, the CSM will be responsible for onboardin ...
-
Customer Success Manager
3 days ago
myGwork - LGBTQ+ professionals & allies Washington, United StatesThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. · Job Description · JOB DESCRIPTION: · When you are part of the team at Thermo Fisher Scientific, you'll do important work, like helping our customers find cures for ...
-
Customer Success Manager
4 days ago
Quorum Analytics Washington, United StatesBased in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.Quorum allows users ...
-
Customer Success Manager
3 weeks ago
Elliptic Washington, United StatesCustomer Success Manager · Department: AMCS · Employment Type: Full Time · Location: Washington, D.C. · Description · What's the role? · With revenue and customer numbers continuing to grow year-on-year, we are looking to expand our customer success team to ensure that we con ...
-
Customer Success Manager
3 days ago
Siemens Washington, United StatesDo you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? · At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. · Our global team: We are a team of 66,000 h ...
-
Customer Success Manager
5 days ago
Factal Washington, United StatesAbout Factal: · Factal is a risk intelligence and breaking news company that helps the world's largest organizations protect people, avoid disruptions and expedite disaster relief. Powered by a hybrid of advanced AI and experienced journalists, Factal detects and verifies critica ...
-
Customer Success Manager
2 days ago
Goodshuffle Pro Washington, United StatesAbout the Team: · We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've b ...
-
Customer Success Manager
4 days ago
Meltwater Washington, United States· As a Customer Success Manager at Meltwater, your daily duties will revolve around ensuring the ongoing success and satisfaction of our valued customers. You will play a pivotal role in driving impactful outcomes by focusing on product adoption, implementing risk mitigation str ...
-
Customer Success Manager
3 days ago
Elliptic Enterprises Ltd. Washington, United StatesCustomer Success Manager · Department: · AMCS · Employment Type: · Full Time · Location: · Washington, D.C. · Description · What's the role? · With revenue and customer numbers continuing to grow year-on-year, we are looking to expand our customer success team to ensure that ...
-
Customer Success Manager
3 weeks ago
Sev1Tech Washington, United StatesSev1Tech is looking for a Customer Success Manager that leads the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positi ...
-
Customer Success Manager
2 weeks ago
Trigenx Washington, United StatesJob Description · Job Description · Hybrid/Remote Position · In this role you will: · Own customer relationships, acting as their primary point of contact and trusted advisor. · Define customers' business objectives, challenges, and requirements to identify value-added solutio ...
-
Customer Success Manager
6 days ago
Factal Washington, United StatesAbout Factal: · Factal is a risk intelligence and breaking news company that helps the world's largest organizations protect people, avoid disruptions and expedite disaster relief. Powered by a hybrid of advanced AI and experienced journalists, Factal detects and verifies critic ...
-
Customer Success Manager
3 weeks ago
Money Fit by DRS Washington, United StatesOverview/ Job Responsibilities: · Sev1Tech is looking for a Customer Success Manager that leads the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight ...
-
Customer Success Manager
3 weeks ago
HP Washington, United StatesJob Summary · Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with high customer health, low churn rate and high renewal rate. Responsible for man ...
Customer Success Manager - Washington, United States - Quorum
Description
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local.
Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. The company recently acquired Capitol Canary, a market leader in grassroots advocacy software.
As a Customer Success Manager, you will be responsible for driving product adoption and building Trusted Advisor relationships with your customers. You will be expected to manage a portfolio of named accounts and meet or exceed revenue retention and expansion targets for your account portfolio.
About You
Compensation Structure
For any questions regarding any open roles on our team, please reach out to
Quorum Is Working to Advance Pay Equity: What Does That Mean For You?
In an effort to continue to build a diverse and inclusive work environment that advances pay equity, Quorum has implemented a "No Negotiation" policy for base salary for new hires for roles that are currently staffed by three or more team members. This means that candidates for the Customer Success Manager role cannot negotiate Quorum's base salary offer.
Here's our promise to you:
Note: Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity. We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider.
We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts.
EEO/AA/F/M/Vet/Disabled