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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Partner Success Manager
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Customer Success Manager
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Customer Success Account Manager
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Microsoft Corporation Washington, United StatesWe are looking to hire a Customer Success Account Manager to join Microsoft Federal. · Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, ...
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Customer Success Account Manager
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Microsoft Corporation Washington, United StatesWe are looking to hire a Customer Success Account Manager to join Microsoft Federal. · Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, a ...
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Customer Success Manager, Campaigns
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Sr. Customer Success Manager
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Customer Success Manager, Campaigns
1 week ago
Aristotle Washington, United StatesAristotle is seeking a Customer Success Manager (CSM) to join an established campaign team supporting our fundraising and compliance software product, Campaign Manager. · The ideal candidate will be a clear communicator who enjoys building strong client relationships with custom ...
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Customer Success Manager
4 weeks ago
HP Washington, United StatesJob Summary · Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with high customer health, low churn rate and high renewal rate. Responsible for man ...
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Customer Success Manager
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Goodshuffle Pro Washington, United StatesAbout the Team: · We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've b ...
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Customer Success Manager
4 weeks ago
PlayVox Washington, United StatesBachelor's degree in a business-related or technical field ? · years of B2B client-relationship management experience in software/technology, preferably in contact center industry ? · Knowledge of customer success processes and best practices ? · Ability to manage multiple priori ...
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Customer Success Manager
1 week ago
Meltwater Washington, United States· As a Customer Success Manager at Meltwater, your daily duties will revolve around ensuring the ongoing success and satisfaction of our valued customers. You will play a pivotal role in driving impactful outcomes by focusing on product adoption, implementing risk mitigation str ...
Customer Success Manager - Washington, United States - Trigenx
Description
Job DescriptionJob Description
Hybrid/Remote Position
In this role you will:
Own customer relationships, acting as their primary point of contact and trusted advisor.
Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities.
Develop and deliver training and educational materials to help customers maximize the value of our products and services.
Communicate regularly with customers to assess their satisfaction, address concerns, and gather feedback.
Collaborate cross-functionally with sales, support, and product teams to advocate for customers' needs and ensure timely issue resolution.
Monitor key performance metrics, identify potential customer risks or churn indicators, and implement strategies to mitigate them.
Stay updated on industry trends, best practices, and competitors to provide relevant insights and guidance to customers.
Act as a customer advocate within the company, providing feedback to improve our offerings based on customer needs and requirements.
We are looking for someone who has:
Proven experience in a customer-facing role, such as customer success, account management, or sales.
Excellent interpersonal and communication skills to build rapport with customers at all levels.
Strong problem-solving and analytical abilities to address customer needs effectively.
Knowledge of the industry and understanding of customers' business processes and goals.
Proficiency in using customer relationship management (CRM) software and relevant tools.
Self-motivated, results-oriented, and able to manage multiple customer accounts independently.
Demonstrated ability to collaborate effectively in a team environment.
Excellent organizational and time management skills to prioritize tasks and meet deadlines.
Customer-focused mindset with a passion for delivering exceptional experiences.
You may be a good fit if you have these additional skills and/or educational background:
Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).
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