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Customer Success Manager
2 days ago
Quorum Washington, United StatesBased in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows user ...
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Customer Success Manager
1 week ago
Meltwater Washington, United States· As a Customer Success Manager at Meltwater, your daily duties will revolve around ensuring the ongoing success and satisfaction of our valued customers. You will play a pivotal role in driving impactful outcomes by focusing on product adoption, implementing risk mitigation str ...
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Customer Success Manager
1 week ago
Cinder LLC Washington, United States[Full Time] Customer Success Manager at Cinder (United States) | BEAMSTART Jobs · Customer Success Manager · Cinder United States · Date Posted · 23 Jan, 2023 · Work Location · Washington, DC, United States · Salary Offered · $110 — $220 yearly · Job Type · Full Time · Experien ...
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Customer Success Manager
1 week ago
Magic Inc Washington, United States[Full Time] Customer Success Manager - Remote at Magic (United States) | BEAMSTART Jobs · Customer Success Manager - Remote · Magic United States · Date Posted · 23 May, 2023 · Work Location · Washington, DC, United States · Salary Offered · $1200 $1500 yearly · Job Type ...
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Customer Success Manager
1 week ago
ACAMS Washington, United StatesReporting to the Operations Manager, the Customer Success Manager is a member of the U.S. team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.) to agreed scope, timelines and ...
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Customer Success Manager
3 weeks ago
Quorum Analytics Washington, United StatesBased in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.Quorum allows users ...
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Customer Success Manager
1 week ago
HP Washington, United StatesJob Summary · Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with high customer health, low churn rate and high renewal rate. Responsible for man ...
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Customer Success Manager
1 week ago
Sev1Tech Washington, United StatesSev1Tech is looking for a Customer Success Manager that leads the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positi ...
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Customer Success Manager
3 weeks ago
Meltwater Washington, United States· As a Customer Success Manager at Meltwater, your daily duties will revolve around ensuring the ongoing success and satisfaction of our valued customers. You will play a pivotal role in driving impactful outcomes by focusing on product adoption, implementing risk mitigation str ...
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Customer Success Manager
1 day ago
Quorum Washington, United StatesBased in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. · Quorum allows u ...
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Customer Success Manager
1 week ago
Money Fit by DRS Washington, United StatesOverview/ Job Responsibilities: · Sev1Tech is looking for a Customer Success Manager that leads the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight ...
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Customer Success Manager
1 week ago
Goodshuffle Pro Washington, United StatesAbout the Team: · We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've be ...
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Customer Success Manager
1 week ago
Quorum Washington, United StatesBased in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows user ...
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Customer Success Manager
3 weeks ago
Elliptic Enterprises Ltd. Washington, United StatesCustomer Success Manager · Department: · AMCS · Employment Type: · Full Time · Location: · Washington, D.C. · Description · What's the role? · With revenue and customer numbers continuing to grow year-on-year, we are looking to expand our customer success team to ensure that ...
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Customer Success Manager
3 weeks ago
ACAMS Washington, United StatesReporting to the Operations Manager, the Customer Success Manager is a member of the U.S. team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.) to agreed scope, timelines and ...
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Customer Success Manager
3 weeks ago
Goodshuffle Pro Washington, United StatesAbout the Team: · We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've b ...
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Customer Success Manager
1 week ago
Vendoo Washington, United States[Full Time] Customer Success Manager at Vendoo (United States) | BEAMSTART Jobs · Customer Success Manager · Vendoo United States · Date Posted · 31 Oct, 2022 · Work Location · Washington, DC, United States · Salary Offered · $80000 $120000 yearly · Job Type · Full Time ...
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Customer Success Manager
1 week ago
Vendoo Washington, United States[Full Time] Customer Success Manager at Vendoo (United States) | BEAMSTART Jobs · Customer Success Manager · Vendoo United States · Date Posted · 31 Oct, 2022 · Work Location · Washington, DC, United States · Salary Offered · $80000 — $120000 yearly · Job Type · Full Time · Exp ...
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Customer Success Manager
1 week ago
PlayVox Washington, United StatesBachelor's degree in a business-related or technical field ? · years of B2B client-relationship management experience in software/technology, preferably in contact center industry ? · Knowledge of customer success processes and best practices ? · Ability to manage multiple priori ...
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Customer Success Manager
3 weeks ago
myGwork - LGBTQ+ professionals & allies Washington, United StatesThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. · Job Description · JOB DESCRIPTION: · When you are part of the team at Thermo Fisher Scientific, you'll do important work, like helping our customers find cures for ...
Partner Success Manager - Washington, United States - Jungle Ventures
2 weeks ago
Description
This role is fully remote from anywhere in the US. Please note that candidates should already be based in the US with legal authorization to work in the country.About the role:
University Partnerships at Leap
builds and maintains relationships with institutions of higher education around the world for two primary purposes:
Identifying opportunities to utilize universities as a marketing channel for our direct to student business, and
Establishing and cultivating direct business-to-institution (B2I) partnerships through the development and support of educational programs serving our student population
The Partner Success Manager is responsible for nurturing Leaps relationships with our network of university partners. Primarily an account management function, this person will play a key role in building, nurturing, and maintaining relationships with university stakeholders, facilitating seamless operations in the running of our partnerships, and leading
collaboration between Leap colleagues and their university counterparts.
This role will report to the VP of University Relations and work closely with our Director of University Partnerships but have significant autonomy over their responsibilities of overseeing partner touchpoints with Leap, ensuring seamless execution of day to day partner operations, and pursuing growth opportunities within existing academic partner institutions.
Responsibilities include but are not limited to:Serving as a trusted consultant
to Leaps university partners, working closely with internal and external stakeholders to drive enrollments, insights, and value.
A key part of this role is recommending what your engagement strategy and cadence will be, and then executing on it.
Maintain and lead a cadence of regular meetings, and business reviews with university partners, during which key performance data and growth strategies are presented to leaders both externally and internallyDevelop, maintain, and continuously improve account management collateral, including but not limited to reports, presentation decks, and regular communication templates
Track and report performance metrics and recommend strategies for improving strength of relationships
Identify additional product offerings or programs that university partner may benefit from
Collaborating with other teams within Leap, to ensure alignment on both strategy and execution of program partnerships
In partnership with the operations teams, manage new university onboarding, implementations and troubleshoot areas of opportunity within existing university relationships
Maintain a cadence of regular meetings with internal partner teams for information sharing and collaboration
Informing broader strategy within University Relations and at Leap overall through feedback and collaboration with the VP and other members of the team.
Your insights will directly contribute to the strategic direction of the department and company as we continue to growIdentifying ways to further build community and increase brand awareness of Leap and our portfolio of services on campuses and in our destination countries.
Develop relationships and execute partnerships (formal or informal) with extra/co-curricular groups on campus, including but not limited to student groups and departmental offices such as career services, financial services, or student affairs.
Identify and develop opportunities to build engagement with community groups, young professional organizations, and employer networks as appropriate.
As applicable, research and pursue additional business-building opportunities with organizations in destination countries on behalf of operational teams.
Taking initiative with other duties as assigned.
Leap is a growth stage company, and University Partnerships is a startup within a startup.
There will be times when you are asked to research a crazy idea, manage an administrative task, or quite literally lift heavy boxes.
You have:4+ years experience in customer success, enrollment management,and/or consulting, ideally in the international education space.
More importantly, you have a deep understanding of and experience with higher education, such that you can quickly gain credibility with university campus decision makers.
Understanding of the needs and nuances of international student populations is particularly beneficial.Experience with long-term relationship management and alignment of goals across stakeholders with varying objectives.
You have an instinct for understanding the motivators and desired outcomes of your stakeholders.
Outstanding interpersonal, verbal, and written communication skills. You have demonstrated experience adjusting your approach, communication, and supporting collateral for different audiences to achieve the desired outcome.
Willingness to work in a fast-paced, evolving early-stage environment.
You are comfortable with the fluidity that comes with a startup environment, and you are excited by the idea of working in the intersection of cultures.
Comfort with ambiguity and a no job too small start up mentality.
Parts of this job will include executing on tactical operations and administrative duties; youre the kind of person who enjoys having an element of groundedness in the role.
Willingness to travel up to 25% of the time, primarily domestically and possibly internationally as needed.
Given the current environment, you also bring an instinct of knowing when meetings should take place virtually versus in person.
Bachelor's degree required. More importantly, you need to bring the background and credentials to have credibility with our higher education audience.
Interested?
Wed love to hear from you Please send your resume and reactions to the You have section above to
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