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    Customer Service Generalists - Portsmouth, United States - Virginia Department of Human Resource Management

    Virginia Department of Human Resource Management
    Virginia Department of Human Resource Management Portsmouth, United States

    1 week ago

    Default job background
    Full time
    Description

    Customer Service Generalists - (Full Time/Salary) Portsmouth District-Multi-Hire/Multi-Work Locations-DMV 00197

    Job no:

    Work type: Full-Time (Salaried)

    Location: Portsmouth, Virginia

    Categories: Administrative Services


    Title: Customer Service Generalists - (Full Time/Salary) Portsmouth District-Multi-Hire/Multi-Work Locations-DMV 00197


    State Role Title: Admin and Office Spec III


    Hiring Range: $34,593 - $38,053


    Pay Band: 3


    Agency: Department of Motor Vehicles


    Location:
    PORTSMOUTH CSC


    Agency Website:


    Recruitment Type: General Public - G


    Job Duties


    Virginia's Department of Motor Vehicles (DMV) is looking for service-oriented professionals to work as Customer Service Generalists at various locations within the Portsmouth District Customer Service Centers (Chesapeake, Norfolk/Military Circle, Norfolk/Widgeon Rd, Portsmouth, Suffolk, VA Beach/Buckner, VA Beach/Hilltop).

    If you possess strong customer service and problem-solving skills, with a willingness to learn, and want a career with growth opportunities, we would like to talk with you.

    The selected applicants will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests.

    In addition, processing vehicle registrations and titling, tax collection, and other DMV related services.

    Training will be provided to ensure your success.

    In addition, we offer a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, paid annual, sick, and family/personal leave, and deferred compensation.

    The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles.

    In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.


    DMV operates upon five fundamental core values:
    Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values, we live them


    Minimum Qualifications

    Customer service experience working in a fast-paced environment.
    Experience using a personal computer or other automated systems.
    Excellent oral and written communication skills.
    Experience working on a team

    Flexibility to work M-F and Saturday.
    Strong organizational, time management, problem solving, and multitasking skills.
    Must have attention to detail, accuracy, and complete assignments on time.

    Must be at least 21 years old and have a valid VA Driver's License with a driving record that reflects a sense of responsibility for highway safety and concern for the law.

    Driving record should have a point balance of less than 6 demerit points and no major convictions.
    Experience working in a team or group environment.
    Can lift pounds


    Additional Considerations

    None


    Special Instructions

    You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

    Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

    All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

    As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

    Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format.

    When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly.

    Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.


    Contact Information


    Name:
    DMV Employment


    Phone:

    Email:


    In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

    To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).

    Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.

    Requesting an AHP Letter can be found at AHP Letter or by calling DARS at


    Note
    : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

    Advertised: 24 Apr 2024 Eastern Daylight Time

    Applications close: 30 Apr 2024 Eastern Daylight Time
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