Customer Service Representative Human Resources - Greenwich, United States - Town of Greenwich, CT

Town of Greenwich, CT Greenwich, United States

4 weeks ago

Description

Salary:
$ $43.11 Hourly

Location :
Greenwich, CT

Job Type:
Full Time

Job Number:

Department:

BOARD OF EDUCATION
Opening Date:

04/24/2024

Closing Date:

5/8/2024 4:00 PM Eastern

General Statement of Duties

The primary responsibility is achievement of a high degree of customer satisfaction by serving as a catalyst and expediter in meeting customer expectations on behalf of the Board of Education.

Serves as the ambassador for the District Central Office.

Qualifications

EDUCATION &

EXPERIENCE:

Graduation from High School plus three (3) years recent (within the last 5 years) professional customer service experience with an emphasis on technology.

Associate degree preferred. Oral and written proficiency in English and Spanish preferred.

SPECIAL NECESSARY REQUIREMENT:
Ability to act as Notary Public, or obtain credentials within the first 6 months of appointment in the position.

QUALIFICATIONS:
Considerable knowledge of general customer service principles and practices.

Considerable knowledge of District policies and procedures.

Skilled in the operation of a personal computer and related computer software; proficient in the Microsoft Office Suite (Word, Excel, Powerpoint).

Must possess the core competencies of strong verbal, listening and written communication skills, adapt at problem analysis and problem solving, and a strong belief in the value of teamwork.

Demonstrated oral and written communication skills.

Demonstrated ability to maintain confidentiality with respect to sensitive employee information.

Ability to work effectively, as well as deal tactfully and courteously, with the general public and employees; ability to maintain composure under duress when dealing with complaints.

Ability to compose correspondence, maintains complex clerical records, prepare reports from records and format statistical reports for presentation.

Ability to make routine decisions in accordance with laws, ordinances, regulations and departmental policies and procedures and to maintain confidential information.

Ability to work independently with minimal supervision.

Exam Plan:
Training & Experience AssessmentPass/Fail Computer Skills Test

Job Description

Department:

Board of EducationDivision:
Human Resources

Bargaining Unit:

GMEASalary Grade:

CFLSA:

Non-ExemptReports To:
Director of Human Resources and Recruiting

BOE

DUTIES AND RESPONSIBILITIES:

Provides first line customer service for requests from walk-in customers, callers, electronic and written mail correspondence and the internet; applies independent judgment in resolving Board of Education related problems and issues.

Serves as a focal point for customer service issues, communicating with parents, employees, vendors and the general public to obtain accurate information, performs research and provide answers if available, or engages and directs issues to appropriate staff for resolution if necessary.

Books conference room reservations for Board of Education business, and coordinates equipment, logistics and refreshments for meetings; maintains reservation schedule for conference rooms.

Performs general clerical duties such as answering the phone, filing, collating, preparing and distributing large mailings, copying, scanning, and general office help as needed.

Performs complex data entry, creates complex spreadsheets, and prepares routine correspondence, emails, reports, letters and documents such as standardized forms and reports.

Performs special projects or related work as required.

Supplemental Information

All positions may be subject to an interview process.

The Town reserves the right to limit the number of qualified candidates who will be invited to participate in the examination, or any part thereof.

All outside candidates will be required to undertake and successfully pass a pre-employment medical examination, which includes a substance abuse test that includes testing for THC (the psychoactive ingredient in marijuana), given at the Town's expense prior to employment if conditionally offered a part time, full time or safety sensitive position.

The Town of Greenwich has implemented a policy of background investigations all full and part time positions prior to hiring as part of the reference checking procedures for outside candidates.

The investigation will only be conducted as the last step prior to an offer. Refusal to sign the release form will terminate the candidate's further consideration.

Please visit the Town's Labor Relations webpageto view the collective bargaining agreements and the associated benefit coverage.

01

Please identify your highest level of education:

High SchoolSome CollegeAssociate's DegreeBachelor's Degree or higherNone of the above

02

What was the focus of your degree?

03

How many years of professional customer service experience with an emphasis on technology do you possess?

NoneLess than 3 years3 to 5 years5 to 7 yearsMore than 7 years

04

Please list the dates and name the organizations where you gained this experience.

To determine whether or not you are qualified and able to sit for the examination, the experience you list must also be listed in the work experience section of the application.

05

Are you fluent in a second language? If so, please explain.

Required Question
#J-18808-Ljbffr

Human Resources Coordinator

6 days ago

Hyatt Regency Greenwich Greenwich, United States

Summary · - At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.- The Human Resources Coordinator will assist with greeting all visitors, employees and applicants whi ...
Human Resources Manager

2 weeks ago

Arthur Schuman Inc Fairfield, United States

**Primary Purpose**: · The Human Resources Manager leads and directs the routine functions of the Human Resources (HR) department for the Fairfield plant and corporate headquarters. This role manages the processes for hiring and onboarding, administering pay, benefits, and leave, ...
Human Resources Specialist

1 week ago

Town of New Fairfield New Fairfield, United States

JobID: 580 · **Position Type**: · Human Resources/Human Resources Specialist**Date Posted**: · 5/22/2024**Location**: · Town Hall**Closing Date**: · 06/05/2024**VACANCY NOTICE** · **HUMAN RESOURCES SPECIALIST** · **SUPERVISION RECEIVED**: First Selectman · **HOURS OF WORK**: Mond ...
Human Resources Assistant

1 week ago

County of Solano Fairfield, United States

**Help us foster an environment where a well-qualified and trained workforce succeeds.** · The mission of the Human Resources Department is to be a strategic partner who provides our customers with high quality services and fosters an environment where a well-qualified and traine ...
Employee in the Human Resources Department

4 days ago

Apex Ventures Cos Cob, CT, United States Freelance

As one of the most successful and innovative personnel service companies in Germany, we are currently seeking a **Employee (m/f/d) for our human resources department in Cos Cob, CT.** · **Your responsibilities**: · - Hiring and continued employment of academic staff in third-part ...
Human Resources Officer

3 weeks ago

Infinity Ventures Fairfield, United States

Job ID: 1261 / Full-time/Part-time: Full-time or part-time / Job Category: Human Resources / Contract/Permanent: Permanent · "Logistics is a people business" - this motto clearly shows that employees are the key factor for DACHSER's success. Together with around [number] people, ...
Coord-human Resources

3 weeks ago

Marriott International, Inc New York, United States

**Información Adicional** Pay: $39.33/hr · **Número de Empleo** · **Categoría de Empleo** Human Resources · **Ubicación** The Westin New York at Times Square, 270 West 43rd Street, New York, New York, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · ...
Director of Human Resources

3 weeks ago

The Windward School White Plains, United States

**DIRECTOR OF HUMAN RESOURCES** · **THE WINDWARD SCHOOL** · The Windward School, a co-educational, independent day school serving students in grades 1-9 with dyslexia and language-based learning disabilities, is seeking a Director of Human Resources to begin July 1, 2024, or earl ...
Human Resources Specialist

2 weeks ago

CenterLight HealthCare, Inc White Plains, United States

**OB PURPOSE**: · The Human Resources Specialist is responsible for overseeing all aspects of onboarding and compliance of the HR Department. This includes, but is not limited to, all aspects of new hire process, assistance with new hire orientation, and assistance with follow-up ...
Human Resources

2 weeks ago

Norwalk Community Health Center Norwalk, United States

**Responsibilities**: · - Lead strategic retention plans · - Recommend and establish company policies and procedures · - Administer organizational development strategies · - Develop and manage wage and compensation program(s) · - Consistently revamp and execute monthly New Employ ...
Human Resources/payroll Administrator

3 weeks ago

RMS Companies Stamford, United States

**Summary** · Performs Human Resources and Payroll administrative work for the Human Resources team. This role has primary responsibility for the transmission of weekly payrolls which include hourly and salaried employees. Position reports to the Director of Human Resources. · ** ...
Human Resources

3 weeks ago

Omni NY & Affiliates New York, United States

Paths is a full-scale, vertically integrated affordable housing developer, builder, and operator. Since 2004, the Paths team created and preserved high-quality affordable housing across the U.S. that enhances communities and helps residents build better lives. With over 12,000 un ...
Human Resources

3 weeks ago

Home Care in Yonkers Yonkers, United States

**HUMAN RESOURCES** · **Yonkers Based Home Care Agency is searching for a dedicated and responsible** · **HR individual.** · **2 years with home care experience preferred,** · **excellent communication skills,** · **computer savvy.** · **BILINGUAL ENGLISH & SPANISH REQUIRED** · * ...
Human Resources

2 weeks ago

NA:EUN Hospitality New York, United States

NA:EUN means "better" in Korean (나은). This reflects our ideal and mission to provide a better cuisine, a better service, to create a better culture. NA:EUN Hospitality has been established in 2022 to support the operations of our growing company which includes restaurants Atoboy, ...
Human Resources Business Partner

1 week ago

Fairfield University Fairfield, United States

Job Description: · REPORTS TO: Director of Employee Relations · DIVISION: Human Resources · DEPARTMENT: Human Resources · JOB SUMMARY: This position is responsible for providing comprehensive HR support to specific academic and administrative units, driving HR initiatives, and fo ...
Human Resources Clerk

3 weeks ago

Infinity Ventures White Plains, United States

We are an innovative group of companies in the fields of scaffolding, lifting technology, mechanical engineering, and steel construction and are among the market leaders in Germany. · Under the umbrella of the Teupe Group, we employ a total of around 550 employees in Germany at o ...
Human Resources

3 days ago

The Door - A Center of Alternatives, Inc. New York, United States

The **Benefits Specialist** is a Temp to Perm, full time position. · The Dooris an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for nearly 11,000 New York City youth each year. Our mission is to empower young ...
Manager, Human Resources

1 week ago

Brightcore Energy Armonk, United States

Brightcore Energy provides end-to-end energy efficiency and clean energy measures to commercial, industrial, and institutional clients. We have the intellectual and financial capital to develop, implement, fund, and maintain clean energy solutions. Our diverse solutions range fro ...
Human Resources Assistant

2 weeks ago

Tiegerman School/ Community Services Glen Cove, United States

Tiegerman School and Tiegerman Community Services is looking for an experienced Human Resources Assistant to join our team · Tiegerman School is a special education program servicing children K-12. · Tiegerman Community Services (TCS) is a program working with special needs adult ...
Human Resources Manager

2 days ago

Premier Solution Elmsford, United States

**Position Summary**: Reporting to the Vice President, Human Resources and Compliance, manages, supports, and contributes to the overall success of the department as a human resources generalist with supervisory responsibilities. Ensures daily operational and administrative activ ...