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    Emergency Department Services Assistant - San Diego, United States - Kaiser Permanente

    Kaiser Permanente
    Kaiser Permanente San Diego, United States

    3 weeks ago

    Kaiser Permanente background
    Description

    Job Summary:
    Responsible for registration, discharge and order entry on the KPDS mainframe. Assists the nursing and physician staff in managing the patient care flow. Acts as a liaison for patient and family.


    Essential Responsibilities:

    • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Observes Environmental Safety Standards. Maintains standards of professional behavior established to enhance quality of service. Demonstrates competencies in use of KPDS/OPAS mainframe. Demonstrates competence in registration protocols. Provides nurse/physician and clerical support. Provides bedside flow. Provides discharge services. Provides telephone triage. Communicates verbally in a clear and concise manner. Demonstrates professional maturity in all interactions with patients and staff. Able to organize, plan, and set priorities and complete work with minimal assistance and within designated work hours. Works as a key member of the ED team, under the direction of the nursing and physician staff. Follows established service standards as set forth in LMP ABCs. That is, Take Initiative, Take Responsibility, Take Care and Take Pride. Demonstrate compliance in all above 4 areas.

    Examples:

    make a positive first impression, protect patient privacy and confidentiality, assume ownership, resolve conflict, show respect, maintain you environment and support your team.

    Assume other activities and responsibilities from time to time as directed.


    Basic Qualifications:
    Experience


    • Two (2) years' experience in a medical setting CPR Certification Skill in handling a multi-line phone.
    • Superb customer service.
    • General computer knowledge and data entry competence.
    • One year experience in hospital or outpatient medical setting.
    Education


    • High school diploma OR General Education Diploma (GED) required.
    License, Certification, Registration


    • Basic Life Support

    Notes:

    • On-call 8-hour shifts; evenings 2:00 pm - 2:30 am.
    • Varied evening shifts and varied days.

    COMPANY:

    KAISER

    TITLE:
    Emergency Department Services Assistant


    LOCATION:
    San Diego, California


    REQNUMBER:
    External hires must pass a background check/drug screen.

    Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

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