Hair Salon Guest Services Assistant - San Diego, United States - Bespoke Hair
2 weeks ago
Description
Benefits:
- 401(k)
- Bonus based on performance
- Employee discounts
- Paid time off
- Training & development
Benefits/Perks
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
Job Summary
We are seeking a positive, friendly
Front Desk Agent to provide exceptional service to our salon guests. The Front Desk Agent will assist guests with the check-in and check-out processes, coordinate salon services, and process payments.
Responsibilities also include maintaining communication with salon staff to coordinate appointment availability, answering guest inquiries, and completing guest service tickets promptly and accurately.
The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations.
Your goal is to provide guests with an exceptional customer service experience.Responsibilities
- Monitor the maintain knowledge of salon operations and activities
- Build rapport with guests and identify their needs through friendly conversation and openended questions
- Describe the features and amenities of salon
- Ensure compliance with health and quality standards
- Assist with photography for guest services as needed. (Training provided)
- Social Media assistance
- Product sales (Training Provided)
Qualifications
- Friendly and outgoing personality
- Familiarity with hospitality industry standards
- Proficient in English; knowledge of other languages is a plus
- Computer literacy
- Able to resolve issues with a customerfocused orientation
- Able to lift 30 pounds
Training provided.
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