- Always provide the highest level of customer satisfaction as the primary goal This means identify and resolving customer issues, providing the customer with timely communication and involving appropriate resources to address the issue(s). As the Site Lead demonstrate ownership in difficult circumstances and show a sense of urgency to get things done according to expectations of the Customer and Philips while understanding and leveraging knowledge of customer's business, their mission and the competitive environment.
- The Site Lead will coordinate the daily activities of multiple Account Service personnel and numerous subcontractors. Set priorities and communicate service actions accordingly. Responsibilities may include working with multiple team members with multiple site responsibilities.
- Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
- Actively integrate knowledge of the business financials to drive business results, making sound business decisions on behalf of Philips with profitability, cost and quality in mind and generate revenue growth by offering solutions aligned with service portfolio.
- Actively participates as a member of a Regional Customer Care Teams, assuming a leadership role in the work team environment and actively seek to mentor others. Perform some District Service Leader (DSM) responsibilities if DSM is out of office.
- Capably perform as a primary service engineer most likely for multiple modalities. Keep your skills up by pursuing knowledge of technical advances and current industry trends and collaborate with Remote Service Engineers and National Support Specialists to develop and implement service plans. Assess situations and makes an optimal and speedy decision despite limited information. Solve problems while exhibiting judgment and a realistic understanding of all the issues.
- You've acquired 5+ years of experience in a diagnostic imaging (field or hospital-based) service environment. Digital Xray, Cardiovascular, CT, MR and Nuc Med imaging experience are all desired.
- Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
- You have a bachelor's degree in electronics or related field, or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
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Imaging Site Lead/Service Engineer - San Francisco Bay Area, United States - Philips
Description
Job Title
Imaging Site Lead/Service Engineer (MarinHealth -Greenbrae, CA)Job Description
Come share your passion as an Imaging Site Lead/Service Engineer for MarinHealth located in Greenbrae, California. Grow your career in this Lead opening and be the ambassador of Philips ensuring that this customer is satisfied while meeting or exceeding our business targets. This position will immediately specialize in customer support and the service delivery across all imaging modalities for this imaging center and surrounding clinics.
Your role:
You're the right fit if:
o Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
o Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
o Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Philips Transparency Details
The hourly pay range for this position is $40.00 to $80.00 plus overtime eligible. This role also includes, field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
For this position, you must reside in or within commuting distance to MarinHealth located in Greenbrae, California.
#LI-PH1
#LI-Remote
#ServiceD
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
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