- Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.
- Fabricate tube and hose assemblies to customer specifications while meeting Parker and Cross Company standards.
- Perform all inventory control related functions including shipping, receiving, cycle counting, and reconciliation.
- Maintain a safe, clean, and organized warehouse.
- Negotiate prices with customers to secure desired business while maximizing gross profit margins on all transactions.
- Continuously improve and apply product knowledge to become recognized by customers and Account Managers as technically proficient.
- Process counter customer orders to meet company performance matrix guidelines.
- Respond to inquiries about technical services and product training, product availability, pricing, credit terms, FOB terms, delivery, product selection, & related information.
- Issue quotes using Trend and Microsoft Office.
- Understand the needs of customers and be able to specify and fabricate hose assemblies to satisfy them profitably.
- Able to meet technical expertise levels as follows:
- Recognize information required to properly specify a hose or other related product
- Recommend the appropriate hose and related products based on information furnished by the customer
- Read engineering drawing and dimensional specifications
- Recognize major features, advantages, & benefits of our products
- Pass Hose Certification requirements and earn Parker PTC certifications
- Communicate all significant customer and supplier issues to Retail Sales Manager.
- Complete all assigned individual performance and development goals.
- Perform various, miscellaneous tasks and projects as directed.
- Prefer one year experience with basic warehouse equipment and procedures
- High School diploma or GED required
- Team work oriented
- Customer focused
- Ability to multi-task
- Self-Motivated
- Mechanical aptitude
- Problem solving abilities
- Good judgment
- Handle stressful situations well
- Responsive
- Creative
- Ability to work with limited supervision
- Communication
- Organization
- Detail oriented
- Basic math - particularly addition and subtraction of fractions
- Basic reading skills
- Basic PC-MS office skills
- Basics of warehouse operations and terminology
- Ability to lift 50 lbs.
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Customer Sales Specialist - Raleigh, United States - Cross Technologies Inc.
Description
Job Description
Job DescriptionJob DetailsDescriptionJOB SUMMARY
Serve counter customers and provide overflow support to phone customers in a retail environment. Perform shipping/receiving functions and fabricate assemblies.
ESSENTIAL FUNCTIONS
ADDITIONAL RESPONSIBILITIES
Customer Service/Inside Sales/Hose Assembly
EDUCATION & EXPERIENCE
REQUIRED BEHAVIORAL COMPETENCIES
REQUIRED FUNCTIONAL COMPETENCIES
PHYSICAL & MENTAL REQUIREMENTS
Required
High School or better.