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    Customer Sales Specialist - Raleigh, United States - Cross USA

    Cross USA
    Cross USA Raleigh, United States

    4 weeks ago

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    Description
    Job Details

    Description

    JOB SUMMARY

    Serve counter customers and provide overflow support to phone customers in a retail environment. Perform shipping/receiving functions and fabricate assemblies.

    ESSENTIAL FUNCTIONS
    • Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.
    • Fabricate tube and hose assemblies to customer specifications while meeting Parker and Cross Company standards.
    • Perform all inventory control related functions including shipping, receiving, cycle counting, and reconciliation.
    • Maintain a safe, clean, and organized warehouse.
    • Negotiate prices with customers to secure desired business while maximizing gross profit margins on all transactions.
    • Continuously improve and apply product knowledge to become recognized by customers and Account Managers as technically proficient.
    ADDITIONAL RESPONSIBILITIES

    Customer Service/Inside Sales/Hose Assembly
    • Process counter customer orders to meet company performance matrix guidelines.
    • Respond to inquiries about technical services and product training, product availability, pricing, credit terms, FOB terms, delivery, product selection, & related information.
    • Issue quotes using Trend and Microsoft Office.
    • Understand the needs of customers and be able to specify and fabricate hose assemblies to satisfy them profitably.
    • Able to meet technical expertise levels as follows:
      • Recognize information required to properly specify a hose or other related product
      • Recommend the appropriate hose and related products based on information furnished by the customer
      • Read engineering drawing and dimensional specifications
      • Recognize major features, advantages, & benefits of our products
      • Pass Hose Certification requirements and earn Parker PTC certifications
    • Communicate all significant customer and supplier issues to Retail Sales Manager.
    • Complete all assigned individual performance and development goals.
    • Perform various, miscellaneous tasks and projects as directed.
    EDUCATION & EXPERIENCE
    • Prefer one year experience with basic warehouse equipment and procedures
    • High School diploma or GED required
    REQUIRED BEHAVIORAL COMPETENCIES
    • Team work oriented
    • Customer focused
    • Ability to multi-task
    • Self-Motivated
    • Mechanical aptitude
    • Problem solving abilities
    • Good judgment
    • Handle stressful situations well
    • Responsive
    • Creative
    • Ability to work with limited supervision
    • Communication
    • Organization
    • Detail oriented
    REQUIRED FUNCTIONAL COMPETENCIES
    • Basic math - particularly addition and subtraction of fractions
    • Basic reading skills
    • Basic PC-MS office skills
    • Basics of warehouse operations and terminology
    PHYSICAL & MENTAL REQUIREMENTS
    • Ability to lift 50 lbs.
    Qualifications

    Education

    Required

    High School or better.
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