- Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
- Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
- Confirms insurance eligibility, accountable for third-party reimbursement and coordination of benefits to support a seamless billing process.
- Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
- Provides a warm greeting for all patients. Support and contribute to UPMC's core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
- Proper patient identification to start clinical record (utilizing biometrics if applicable)
- Facilitator of financial gatekeeping with clinical partners.
- Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to ensure timely data integrity of accounts.
- Obtains or updates necessary demographic and insurance-related information.
- Works independently to perform a timely patient interview and registration for services at the bedside.
- Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
- Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
- Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
- Completion of High School graduate or equivalent.
- One year of experience in a healthcare setting or six months in a UPMC Patient Access position is preferred.
- Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred.
- Experience with personal computer-based applications, other various office equipment, and proficient typing skills.
- Excellent interpersonal, written, and verbal communication skills are required.
- Initiative to work productively with minimal supervision.
- Able to work well under pressure.
- Act 34 with renewal
-
Member Service Representative
2 weeks ago
Service 1st Federal Credit Union Williamsport, United StatesJob Description · Job DescriptionFull Time - 40 Hours Per Week · Monday through Saturday Availability Required. · Role: A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectation for service. ...
-
Customer Service Representative
3 weeks ago
ROOFX INC Williamsport, United StatesJob Description · Job DescriptionROOFX Inc., a leading provider of roofing solutions, is seeking a dynamic and motivated Customer Service Representative to join our team at our Williamsport, PA location. As a Customer Service Representative, you will play a pivotal role in our sa ...
-
Customer Service Representative
1 week ago
ASG Staffing - Indiana Williamsport, United StatesJob Description · Job DescriptionAre you a dedicated worker seeking a new job opportunity? This full-time, temp to hire opportunity with a proficient company specializing in thermoplastic hose and tubing products could be a great fit for you Not only will your hard work be valued ...
-
Customer Service Representative
14 hours ago
ASG Staffing - Indiana Williamsport, United StatesJob Description · Job DescriptionAre you a dedicated worker seeking a new job opportunity? This full-time, temp to hire opportunity with a proficient company specializing in thermoplastic hose and tubing products could be a great fit for you Not only will your hard work be valued ...
-
Customer Service Representative
2 weeks ago
Jolinda Chamberlain - State Farm Agent Williamsport, United StatesJob Description · Job DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only Sta ...
-
Remote Customer Service Representative
1 hour ago
Disabled Veteran Solutions Williamsport, United Statesper hour | Williamsport, PA, USA | Hourly | Full Time · Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran Solutions, you're not just part of a company; you're a valued member of a diverse a ...
-
Customer Service Representatives
2 weeks ago
Pizza Hut Williamsport, United StatesGather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. · At Pizza Hut, were always looking for fun and friendly people to serve Americas Favorite Pizza to ...
-
customer service representative
4 weeks ago
Family Dollar Williamsport, United StatesFamily Dollar W 4TH STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regis ...
-
Member Service Representative
3 weeks ago
Horizon Federal Credit Union Williamsport, United StatesA frontline employee providing consistent exceptional service for our members. Responsible for assisting members with their financial needs; including routine banking transactions and generating referrals for additional services through the use of defined relationship sales behav ...
-
Servicing Representative
2 weeks ago
NESCO Inc Montoursville, United StatesNesco Resource is looking for a Servicing Representative for a full-time, long term assignment with a Company located in Montoursville, PA. The Servicing Representative provides first-in-class support to their customers via phone and other modes of communication regarding their a ...
-
Customer Service Representative
3 days ago
Dedicated Logistics, Inc Williamsport, United StatesRecently, Dedicated Logistics (DLI) was named **2023 Supplier of the Year**. We put our people first, so our employees can prioritize our customers. As one energized, engaged, and results-oriented team, each of us has a heightened sense of commitment to our customers goals, our C ...
-
Customer Service Representative
5 days ago
D.M. Bowman, Inc. Williamsport, United States**Job Duties and Responsibilities**: · - Answers incoming customer calls regarding inventory questions, orders for outbound shipment, order status, invoicing and billing issues, product problems, service questions and general client concerns · - Responsible for maintaining a high ...
-
Pt Customer Service Representative
2 weeks ago
Planet Fitness Williamsport, United States**Part · - Time: Starting at $XX per hour.** · **Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.** · Are you looking for a **_fun and rewarding_** place to work? National Fitness Partners (NFP) serves more than one million ...
-
Insurance Service Representative
4 weeks ago
Spherion Staffing & Recruiting Montoursville, United States* Verifying customer information in line with current compliance standards · * Taking inbound calls from the Insurance and Servicing queues to assist customers with auto insurance coverage standards compliance · * Communicate with customers through outbound calls, emails, text, a ...
-
Full-Time Customer Service Representative
2 weeks ago
Susquehanna Community Bank Williamsport, United States Full timeFull-Time Customer Service Representative · Are you passionate about helping customers with their financial needs and goals? At Susquehanna Community Bank, we understand that community banking is built on trusted relationships, and our "touch" is personalized. Our dedicated emplo ...
-
Customer Service Representative
2 weeks ago
Spherion Montoursville, United States TEMPORARYWe are hiring for a customer service representative in Montoursville. This is an entry level position that interacts with customers to provide day to day telephone supports, as well as support via other modes of communication. · key responsibilities · Obtain details to verify the ...
-
Insurance Servicing Representative
2 weeks ago
Spherion Montoursville, United States TEMPORARYWe are hiring for a insurance servicing representative in Montoursville. Person would be interacting with customers to provide telephone support for customer, as well as support alternative modes of communication, regarding automobile insurance polices to ensure compliance with t ...
-
Member Service Representative
2 weeks ago
Service 1st Federal Credit Union Muncy, United States Part timeJob Description · Job DescriptionPart Time - 25 Hours Per Week · Monday through Saturday Availability Required · Role: A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectation for service. T ...
-
Remote Customer Service Representative
3 weeks ago
Acc Premiere Montoursville, United States**Work From Home-Customer Service** · **Equipment Provided** · **Paid Training** · We are currently hiring professionals to work in the role of**:Remote Customer Service Representative** · **RESPONSIBILITIES**: · - Handle customer inquiries and complaints · - Document and update ...
-
Weatherford Muncy, United StatesOverview · Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, servic ...
Emergency Department Patient Services Representative - Williamsport, United States - UPMC Life Changing Medicine
Description
UPMC Corporate Services is hiring a casual Emergency Department Patient Services Representative to support patient registration at the front desk and bedside located at UPMC Williamsport. In this role, you will be cross-trained at UPMC Muncy as well.
Status: Casual, 16 hours/biweekly
Shift: Primarily 9:00am-5:00pm and 7:00am-3:00pm as well as 2nd shift as needed
Days: Various days, including rotating weekends and holidays.
An Emergency Department Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, collecting consent signatures and promoting an overall culture of service excellence.
We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to a UPMC Hospital.
Responsibilities:
Required Experience:
Preferred Experience:
Licensure, Certifications, and Clearances (to be acquired after offer acceptance and before the start date – we will provide instructions on how to obtain):
UPMC is an Equal Opportunity Employer/Disability/Veteran
