Remote Customer Service Representative - Montoursville, United States - Acc Premiere

Description

Work From Home-Customer Service

Equipment Provided

Paid Training
We are currently hiring professionals to work in the role of
:Remote Customer Service Representative

RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problemsolving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

PREFERRED SKILLS:

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting brand products and services
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Minimum HS diploma, college preferred
• Experience with diagnosing and troubleshooting
• Has experience supporting consumer products and/or services.

EEO Statement:

ACC/PR is an equal opportunity employer.

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

TRAINING:

-
Systems training _(How to use CRM and ACD Tools)_
-
Remote training (_via the video conference platform Zoom)_
-
100% Attendance

WHY US?

• We inspire and develop employees to be able to effectively empathize with consumers.
• We create experiences that provide promotion opportunities from within.
• We motivate and encourage our employees to contribute new viewpoints which add to our teamoriented culture

Home Environment and Work Space:

• Dedicated home office workspace, preferably a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet (plug directly into your router)
• Three power connections

- either three outlets or a power strip (one for each monitor and one for the PC tower)

• Agents are responsible for maintaining the workspace in a safe condition
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise.

This includes but not limited to:

• Dogs barking
• Loud music
• Nonworkrelated phone calls
• Doorbells
• Other household members
• You are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be oncall care for others during work hours.