- Part Time - 25 Hours Per Week
- Monday through Saturday Availability Required
- Welcomes members and guests by name, provides routine information concerning services and directs members to the appropriate department for specific information and service. Overall, provides friendly, professional, accurate, personal service to all members.
- Completes member transactions including but not limited to deposits; withdrawals; transfers; loan and VISA payments; check cashing; wire transfers; coin machine transactions; cash advances; non-member and shared branching transactions; opening IRAs; ordering members checks; and direct deposits. Sells VISA gift cards, foreign checks and cashier's checks to member. Processes debit and credit card disputes. Sorts incoming mail and processes mail transactions including night deposit transactions.
- Fulfills the stated financial needs of members and through directed conversation uncovers the unstated financial needs of members. Cross-sells various deposit, loan and convenience services appropriate to each individual member in person as well as by mail and telephone.
- Completes routine tasks including but not limited to maintaining cash drawer maximum allowed limits; verifying and balancing a cash drawer; assists in verifying cash shipments and orders; services and fills TCRs; audits gift cards; balances the vault book and services the coin machine.
- Resolves member questions and concerns; researches account inquiries; and troubleshoots and replies to internal inquiries in a timely, friendly and accurate manner. Completes additional follow up as needed.
- Becomes familiar with and abides by policies, procedures and guidelines set forth by the credit union, e.g. Security; Bank Secrecy Act; Identity Theft and Red Flags; Cash Over/Short Guidelines; Check Cashing and Holds; Confidentiality; etc.
- Follows proper procedures for dual control.
- Performs a variety of miscellaneous tasks including typing, filing, computer input, answering the telephone before three rings and other duties as assigned.
- Maintains a dependable record of attendance and timeliness.
- Participate in training and professional development activities to acquire and maintain standards established by the credit union. This could include attending conferences, seminars and workshops as directed by Management.
-
Member Service Representative
2 weeks ago
Service 1st Federal Credit Union Muncy, United States Part time**Part Time - 25 Hours Per Week**: · - ** Monday through Saturday Availability Required** · **Role**: A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectation for service. To accomplish this ...
-
Client Service Representative
2 weeks ago
VCA Animal Hospitals Allenwood, United StatesClient Service Representative · We are seeking an experienced Client Service Representative to join our team. · At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunit ...
-
Remote Customer Service Representative
3 weeks ago
Acc Premiere Montoursville, United States**Work From Home-Customer Service** · **Equipment Provided** · **Paid Training** · We are currently hiring professionals to work in the role of**:Remote Customer Service Representative** · **RESPONSIBILITIES**: · - Handle customer inquiries and complaints · - Document and update ...
-
Field Service Representative- Cementation
3 hours ago
Weatherford San Francisco, United States PermanentOverview · Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, servic ...
-
Technical Service Representative
3 weeks ago
PPG US Industrial Facilities Selinsgrove, United States**Technical Service Representative**: · **Location**: Boyne City, MI, 49712 · **Overview**: · We are seeking a highly motivated Technical Service Representative to join our team at our facility in Selinsgrove, PA As a Technical Service Representative, you will be responsible for ...
-
Member Service Representative
2 weeks ago
Service 1st Federal Credit Union Muncy, United States Part timePart Time - 25 Hours Per Week · Monday through Saturday Availability Required · Role: A Member Service Representatives primary responsibility is to assist members in meeting routine financial goals while exceeding their expectation for service. To accomplish this, Member Service ...
-
Member Service Representative
3 weeks ago
Service 1st Federal Credit Union Muncy, United States Part timePart Time - 25 Hours Per Week · Monday through Saturday Availability Required · Role: A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectation for service. To accomplish this, Member Service ...
-
Customer Service Representative
2 days ago
D.M. Bowman, Inc. Williamsport, United States**Job Duties and Responsibilities**: · - Answers incoming customer calls regarding inventory questions, orders for outbound shipment, order status, invoicing and billing issues, product problems, service questions and general client concerns · - Responsible for maintaining a high ...
-
Pt Customer Service Representative
2 weeks ago
Planet Fitness Williamsport, United States**Part · - Time: Starting at $XX per hour.** · **Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.** · Are you looking for a **_fun and rewarding_** place to work? National Fitness Partners (NFP) serves more than one million ...
-
Customer Service Representative
1 week ago
Orion Innovations Avis, PA, United States Freelance**Join Avis, PA and support renowned partner companies in the telecommunications and energy industries with their search for personal customer advisors. We offer everyone the opportunity to enter the sales field** · **We need your talent - Start your career in sales now** · **You ...
-
Customer Service Representative I
1 week ago
Construction Specialties Muncy, United StatesCustomer Service Representative I · **Description** · **CONSTRUCTION SPECIALTIES, INC.** · Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, fa ...
-
Customer Service Representative I
3 weeks ago
Construction Specialties Muncy, United StatesCustomer Service Representative I AZ ) · **Description** · **CONSTRUCTION SPECIALTIES, INC.** · Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owner ...
-
Customer Service Representative I
3 weeks ago
Construction Specialties Muncy, United StatesCONSTRUCTION SPECIALTIES, INC. · Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since invent ...
-
Pharmacy Field Service Representative
3 weeks ago
Apex Ventures Garden View, United StatesAt VIATRIS, we don't see the healthcare industry as it is, but as it should be. We act with determination and our unique positioning provides stability in a world where healthcare needs are constantly changing. Viatris empowers people all over the world, in every stage of life, t ...
-
Sales representative in the internal service
3 weeks ago
Stellar Enterprises Fernville, United StatesSales Representative - Inside Sales (m/f/d) at Fernville · About Us: · We are the independent subsidiary of an internationally operating trading company for packaging with a focus on "fruit and vegetables". NNZ is a global company that has been family-owned since . The company cr ...
-
customer service representative
1 week ago
Family Dollar Hughesville, United StatesFamily Dollar US-220 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register tr ...
-
Full Time Customer Service Representative
2 weeks ago
Susquehanna Community Bank Mifflinburg, United States Full time**Full-Time Customer Service Representative (Teller)** · Are you passionate about helping customers with their financial needs and goals? At Susquehanna Community Bank, we understand that community banking is built on trusted relationships, and our "touch" is personalized. Our de ...
-
Customer Service Representative
3 weeks ago
Spring Window Fashions, LLC Montgomery, United StatesAbout Us. Springs Window Fashions (SWF) is/has been a reliable local employer in the window treatments industry since 1939. Our products are available in nearly every major retailer, in thousands of designer showrooms and showcased in large commercia Customer Service Representati ...
-
Customer Service Representative/Office Clerk
1 week ago
Stellar Enterprises Stillwater, PA, United States Freelance**Customer Service Representative/Office Clerk (m/f/d)**: · Löwenstein Medical SE & Co. KG · Bad Ems, DE · Neuhäusel · Experience · Commercial Professions (Other) · Full-time · **Why Löwenstein Medical?**: · **Taking new paths.** But never forgetting where we come from. For over ...
-
Servicing Representative
2 weeks ago
NESCO Inc Montoursville, United StatesNesco Resource is looking for a Servicing Representative for a full-time, long term assignment with a Company located in Montoursville, PA. The Servicing Representative provides first-in-class support to their customers via phone and other modes of communication regarding their a ...
Member Service Representative - Muncy, United States - Service 1st Federal Credit Union
Description
Job Description
Job DescriptionRole: A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectation for service. To accomplish this, Member Service Representatives are responsible for performing routine account transactions, cross-selling various products and services in order to fulfill the member's financial needs and researching and resolving member account questions and concerns.
Essential Functions & Responsibilities:
40% - Receives and processes member's financial transactions.
30% - Cross-sells various deposit, loan and convenience services appropriate to each individual member.
15% - Uses problem solving skills to research member account questions and concerns.
10% - Performs other daily, weekly and monthly routine tasks.
5% - Performs other duties as assigned.
Performance Measurements:
Knowledge, Skills and Abilities:
Experience - One year to three years of similar or related experience in customer service, cash handling, sales, banking or financial services.
Education - Requires a high school education or GED.
Interpersonal Skills - Requires well developed interpersonal skills for communicating with members.
Requires the ability to operate a computer and basic mathematical skills (adding, subtracting, multiplying and dividing).
Service 1st Federal Credit Union provides equal opportunity without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law in employment and in our business activities.
Powered by JazzHR
BxLYlsGu5y