Customer Service Representative - Williamsport, United States - D.M. Bowman, Inc.

D.M. Bowman, Inc.
D.M. Bowman, Inc.
Verified Company
Williamsport, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Duties and Responsibilities:


  • Answers incoming customer calls regarding inventory questions, orders for outbound shipment, order status, invoicing and billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database in a timely and accurate manner
  • Work with the management team to stay updated on new customers, customer activity, product and industry knowledge and be informed of any changes in company policies
  • Impact the company's bottom line by problem solving and turning frustrated clients into repeat, longterm customers
  • Remains flexible with work scheduled hours and overtime as scheduled
  • Develops and maintains logistics forms and standard operating procedures
  • Processes daily data entry for inbound receipts and outbound shipments
  • Initiate daily stow audits and reconcile results, making Logistics Manager aware of any discrepancies
  • Coordinates with Logistics Manager and warehouse staff to ensure timely and accurate preparation of shipping and receiving documents along with any other questions or concerns about customers' orders or inventory
  • Utilize other systems as provided by Bowman or a customer
  • Manage office supplies
  • Other duties as assigned

Qualifications & Skills:


  • Required: High school diploma or GED
  • Preferred: 1+ years of customer service experience within the logistics field
  • Strong communication skills
  • Selfstarter mentality
  • Strong computer skills; including Microsoft Excel and Microsoft Word
  • Team oriented
  • Must be at least 18 years or older

Benefits:


  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson

Education:


  • High school or equivalent (required)

Work Location:
In person
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