- Staff Management: Directly manages the customer service department including all staff. Will also oversee POC, compliance, and regulatory.
- Quality:
- Design and implement Departmental Quality Improvement Monitors under the direct supervision of the Laboratory Director and participate in performance improvement activities.
- Prepare monthly reports detailing the results of all Quality Improvement initiatives.
- Monitor compliance of Quality Control documentation, corrective action and appropriate supervisory signatures in compliance with the College of American Pathologists recommendations and requirements.
- Coordinates laboratory's proficiency program and monitors result submission, result review and corrective action for all P.T. failures.
- Assist the department managers in maintaining a personnel competency program that includes technologists and supervisory personnel as per directives of the Clinical Laboratory Director.
- Occurrence/Incident Reporting - Collaborate with section managers to monitor, investigate & respond to all incident occurrence reports that are submitted in RL Datix.
- Operations:
- Responsible for contract maintenance for all departments.
- Modify SOPs and edit documents, with Director approval in order to improve laboratory workflow and processes.
- Interact with IT to ensure proper functioning and troubleshooting of LIS issues.
- May write procedures and/or prepare manuals as required.
- Budget Preparation: In collaboration with the Administrative Director and department managers, prepares yearly labor and operating budgets and closely monitors expenses for any variances.
- Customer Service/Patient Satisfaction: Acts as the gatekeeper of Press Ganey reports/feedback and offer recommendations in areas of opportunity through regular dialogue with site directors and managers.
- 5+ years of progressive management experience preferred.
- Bachelor's degree required, Master's degree preferred.
- Excellent analytical, organizational, communication, interpersonal and public speaking skills are required.
- The ability to work with individuals at all organizational levels, including Executive leadership, peers, team members, other departments, patients, and the community is required.
- Experience with Quality/Regulatory Compliance/Performance Improvement programs preferred.
- Proficient in MS Office - Word, PowerPoint, and Excel.
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Laboratory Operations Mgr - Stamford, United States - Stamford Health
Description
Job DescriptionUnder the direction of the Administrative Director and Medical Director, oversees the day-to-day operations of the clinical laboratory. Responsibilities will extend across all laboratory departments including Anatomic Pathology.
MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:
Qualifications
ASCP certification.
About Us
About Stamford Health
Stamford Health is a non-profit independent health care system with more than 3,800 employees committed to caring for the community through a wide range of high-quality health and wellness services. Patients and their families receive expert, compassionate care through the system's 305-bed Stamford Hospital; Stamford Health Medical Group, with more than 40 offices in lower Fairfield County offering primary and specialty care; a growing number of ambulatory locations across the region; and support through the Stamford Hospital Foundation.
Stamford Health is known for its expert, person-centered care through its many recognitions and partnerships. U.S. News & World Report has recognized Stamford Hospital as a High-Performing Hospital. The Centers for Medicare and Medicaid Services (CMS) rated Stamford Hospital as a five-star hospital for Overall Quality and The Leapfrog Group awarded Stamford Hospital an "A" for patient safety. The American Nurses Credentialing Center has granted Stamford Hospital Magnet Status, which recognizes superior patient care with the highest level of safety, quality, and patient satisfaction. Stamford Health is Planetree Gold-Certified for Excellence in Person-Centered Care and is a CertifiedTM Great Place to Work.
Stamford Health is a major teaching affiliate of the Columbia University Vagelos College of Physicians and Surgeons and has recently expanded its relationship with Columbia to offer treatment and expertise from Columbia University Irving Medical Center's nationally recognized heart surgeons. Stamford Health and Hospital for Special Surgery (HSS) have created a premier center for specialty orthopedic care right in Stamford, Connecticut. Additionally, in 2020 Stamford Health's Carl & Dorothy Bennett Cancer Center entered into an expanded collaboration with Dana-Farber Brigham Cancer Center.
Dedicated to being the community's most trusted health care partner, Stamford Health puts patients first to build long-lasting relationships. For more information, visit Like us on Facebook and follow us on Twitter, Instagram, YouTube, and LinkedIn.
About the Team
Why work for Stamford Health?
Stamford Health offers an extremely competitive salary with generous shift differentials where appropriate.
Our Total Rewards Program is ranked as one of the highest satisfiers based on our employee engagement surveys.
With over 100 transfers and promotions each year for the past 5 years, Stamford Health is a place for you to grow and develop your career. Many departments from Nursing to Information Systems and Rehabilitation have Career Ladder programs that foster career development.
Whether employees choose to live in the greater Stamford, CT area or commute from New York or Fairfield, we offer free convenient parking and free transportation from the Stamford train stations.
Our collaborative with Hospital for Special Surgery, and the Dana Farber Brigham and Women's Cancer Care Collaborative, connect us directly with world class expertise, research, resources and technology to put us at the forefront of patient care.
We have a robust Professional Development and Organization Development program that provides both clinical and non-clinical staff with the opportunity to develop and grow professionally.
For organizational leaders, we offer a comprehensive New Manager Orientation four times per year. Our program designed specifically for Stamford Health will help prepare today's and tomorrow's leaders for success with an innovative curriculum based on best practices. It will also enhance the skills of our leaders that bring their fresh leadership perspective from other organizations.
