- Staff Management: Directly manages the customer service department including all staff. Will also oversee POC, compliance, and regulatory.
- Quality:
- Design and implement Departmental Quality Improvement Monitors under the direct supervision of the Laboratory Director and participate in performance improvement activities.
- Prepare monthly reports detailing the results of all Quality Improvement initiatives.
- Monitor compliance of Quality Control documentation, corrective action and appropriate supervisory signatures in compliance with the College of American Pathologists recommendations and requirements.
- Coordinates laboratory's proficiency program and monitors result submission, result review and corrective action for all P.T. failures.
- Assist the department managers in maintaining a personnel competency program that includes technologists and supervisory personnel as per directives of the Clinical Laboratory Director.
- Occurrence/Incident Reporting - Collaborate with section managers to monitor, investigate & respond to all incident occurrence reports that are submitted in RL Datix.
- Operations:
- Responsible for contract maintenance for all departments.
- Modify SOPs and edit documents, with Director approval in order to improve laboratory workflow and processes.
- Interact with IT to ensure proper functioning and troubleshooting of LIS issues.
- May write procedures and/or prepare manuals as required.
- Budget Preparation: In collaboration with the Administrative Director and department managers, prepares yearly labor and operating budgets and closely monitors expenses for any variances.
- Customer Service/
- 5+ years of progressive management experience preferred.
- Bachelor's degree required, Master's degree preferred.
- Excellent analytical, organizational, communication, interpersonal and public speaking skills are required.
- The ability to work with individuals at all organizational levels, including Executive leadership, peers, team members, other departments, patients, and the community is required.
- Experience with Quality/Regulatory Compliance/Performance Improvement programs preferred.
- Proficient in MS Office - Word, PowerPoint, and Excel.
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Laboratory Operations Mgr - Stamford, United States - The Stamford Hospital
Description
Under the direction of the Administrative Director and Medical Director, oversees the day-to-day operations of the clinical laboratory. Responsibilities will extend across all laboratory departments including Anatomic Pathology.MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:
Patient Satisfaction:
Acts as the gatekeeper of Press Ganey reports/feedback and offer recommendations in areas of opportunity through regular dialogue with site directors and managers.
Performs other related duties as assigned or requested in order to maintain a high level of serviceCERTIFICATIONS REQUIRED
ASCP certification.
