Supervisor, Health Information Operations - Hackensack, United States - Hackensack Meridian Health
Description
Overview:
Our team members are the heart of what makes us better.
At
Hackensack Meridian _Health_** we help our patients live better, healthier lives — and we help one another to succeed.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The
Supervisor, Health Information Operations oversees the daily activities and operations of the Health Information (HI) Analysts for chart processing/ scanning and deficiency tracking/ suspension.
Responsible for ensuring compliance with Centers for Medicare & Medicaid Services (CMS), The Joint Commission (TJC), Health Insurance Portability and Accountability Act (HIPAA), New Jersey Department of Health (NJDOH) regulatory requirements and HMH policies and procedures.
Serves as a resource for team members and acts as the liaison for any HI vendors.This is a fulltime, day shift position based out of Hackensack University Medical Center.
Responsibilities:
A day in the life of a Supervisor, Health Information Operations at
Hackensack Meridian _Health_** includes:
- Supervises the daily HI operations which includes but not limited to chart pick up, discharge desk, assembly, chart preparation, scanning, quality control document correction, archiving/retention of medical records, chart completion, deficiency tracking and physician suspension.
- Assists patients with MyChart issues, providing verification codes, password assistance, and proxy access.
- Responsible for ensuring adequate training and education is received by the HI team members.
- Prepares and conducts performance evaluations for team members with oversight by the Mgr, Deficiency Tracking/Susp and Mgr, Chart Processing/Scanning.
- Informs the Mgr, Deficiency Tracking/Susp and Mgr, Chart Processing/Scanning on team member performance and assists with identifying training opportunities.
- Provides feedback and recommendations for team member progressive disciplinary actions and recognition.
- Monitors the daily workload ensuring work queues in Epic are maintained and completed within turnaround time.
- Coordinates with other departments in resolving issues such as missing charts or portions of charts (loose documentation).
- Supervises scheduling of team members, monitoring productivity and quality of the HI Analysts.
- Recommends changes to the HI Operations Policies and Procedures as work flows and duties change.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Qualifications:
Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Minimum of 3 years supervisory position in the Health Information Department.
- Proficient in computer skills.
- Excellent written and verbal communication skills.
- Proficient computer skills such as Microsoft Office and Google Suite platforms.
Education, Knowledge, Skills and Abilities Preferred:
- Associates Degree in Health Information Management (HIM) or health related field.
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