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Account Manager - Toledo, United States - City Wide Facility Solutions
Description
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City WideCity Wide Facility Solutions is actively seeking a Northern Facility Solutions Manager (FSM) for our Franchise location in Northwest Ohio.
City Wide, the nation's leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities.
In this position, you will serve the City Wide Facility SolutionsObjectiveThe Facility Services Manager is responsible for the business operations of an assigned client contracted service area.
This position provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors.
Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.Essential functions Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client. Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics. Manage all Contractor relationships includingEffectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc. Schedule each non-routine activity in client facilities using Outlook. Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's.Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy. Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client. Participate and be present in monthly IC paydays. RequirementsPosition Requirements 3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience. 3+ years track record of success in a client retention role, with goals and metrics to support. High School diploma required, bachelor's degree highly desirable. Highly detail-oriented and excellent follow-through on commitments. Positive and outgoing personality; great at building relationships. Excellent verbal and strong written communication skills. Proficient in Microsoft Office and knowledge of CRM database. Ability to travel on a daily basis to client locations.Working ConditionsPhysical DemandsThe physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job.
Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.EnvironmentDescribe the work environment the employee will be exposed to and safety requirements.
Example:
"While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and extreme heat. Safety requirements for this position are safety glasses, hearing protection, and steel-toed work boots.
"BenefitsCompetitive compensation plan including:
Base salary + Monthly Commissions plan Anticipated first-year total comp of $70k; top performers exceed $90k PTO Gas & Phone allowance
