- Satisfying a broad array of customer needs, such as the ability to explain and resolve routine billing issues. Complex issues will route to our back office.
- Adhere to the WV Public Service Commission Utility guidelines while performing and maintaining routine credit and collection activities.
- Independently respond to and resolve customer questions, concerns, and complaints via calls and correspondence.
- Provides prompt and accurate service to promote an excellent customer experience while utilizing complex computer systems.
- Use precise judgement and review of accounts to establish one call resolution for the customer.
- Guidance for customers who may have trouble navigating the self-service customer portal.
- Ability to analyze accounts to answer customer inquiries regarding billing, credit, payments, rates, high bill complaints, service requests, electronic equipment issues and other customer related topics.
- Offer and explain all assistance programs.
- Carefully select, create, and schedule a variety of service order requests and understand the differences of service orders such as equipment access, customer change move in/move out requests, changing, rescheduling, or updating orders, credit orders, account transfers, and other orders as needed.
- Promote, explain, and set up budgets and payment plans.
- Agent should be able to read a Hope Gas Bill and analyze the customer's account if they have any questions or concerns on the billing invoice such as usage-based charges, miscellaneous charges, debits, credits, or adjustments.
- Must be flexible and able to maintain professional disposition during diverse and stressful conditions.
- Assessing customer needs and educating on procedures and services.
- Clarify information, research every concern, and provide solutions/alternatives.
- Use complex SAP system to identify, track and document correspondence, issues, actions, resolutions and enter customer meter reads.
- Provide administrative and clerical support as needed within the Customer Service Center.
- Must possess and maintain a valid driver's license.
- Must be proficient in computer applications including Microsoft Office, SAP, and phone applications.
- Ability to work and multitask in a high volume and fast paced environment.
- Excellent written, verbal, and interpersonal communication skills; able to address complex customer needs and determine appropriate action independently.
- Strong negotiation skills to resolve problems.
- De-escalate situations involving dissatisfied customers, while offering patience and support.
- Organized, meticulous, and must exercise discretion while operating within complex PSC regulatory requirements.
- Must be flexible and able to maintain professional disposition during diverse and stressful conditions.
- Reliable, regular attendance is an essential function of this job.
- Must be available to participate in a 6-week company sponsored comprehensive training on internal company SAP systems, as designated by the company.
- High school diploma or equivalent, and related customer experience required.
- The employee can make up to an additional 3% bonus if all required goals are achieved.
-
Guest Service Representative
4 days ago
Bubbly Paws Kingwood, United StatesGuest Service Representative · Do you love dogs? Would it be a dream to hang out with them all day? If you answered YES, we'd love to meet you. · We are looking for a Guest Service Representative to join our team. This is a critical role to our stores and is the first impression ...
-
Customer Service Representative
5 days ago
West Virginia Employer Morgantown, United StatesAs a Customer Service Representative working in our site in Morgantown, WV, youll be a part of creating and delivering amazing customer experiences. Duties: Answer incoming communications from customers, conduct research to provide answers for customers to resolve their issues. Q ...
-
Customer Service Representative
1 week ago
TTEC Morgantown, WV, United StatesBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working in our site in Morgantown, WV, you'll be a part of bringing humanity to business. #experienceTTEC · Our employees have spoken. Ou ...
-
customer service representative
1 week ago
Family Dollar Morgantown, United StatesFamily Dollar - 100 FIELDVIEW AVENUE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete ...
-
Customer Service Representative
1 week ago
Navy Times Morgantown, United StatesCustomer Service Representative - Full Time and Part Time At a glance Location: US-WV-Morgantown Posted: 02/11/2022 Closing: 03/10/2022 Degree: High School Type: Part-Time Experience: Not Specified Job description At TTEC, were all about the Human Experience. Elevated. As a **Cus ...
-
Guest Service Representative
1 week ago
EXCL Hospitality Morgantown, United States: · The Guest Service Representative is responsible for exceptional guest sales and service at the front desk and in the evening executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day. This includes sales and reservations via ph ...
-
Customer Service Representative
4 days ago
Sterling Association Services Inc. Kingwood, United States**Responsibilities and Duties** · - Handle multiple phone lines · - Take phone calls for up to eight hours · - Use internal search tools to research information · - Communicate extensively in Microsoft Outlook · - De-escalate and resolve conflicts with difficult or upset customer ...
-
Customer service representative
2 weeks ago
Aurora Solutions Millsboro, PA, United States Freelance"JOBS FOR HAPPY FACES in Millsboro, PA · We have the perfect job for you We are looking for you as a **Customer Service Representative/ Service Center in the energy industry (m/f/d)** for a client in Bremen, starting immediately and as a full-time position. · **You are the welcom ...
-
Customer Service Representative
1 week ago
SilverTech Brave, United StatesAbout the Company · At Brave, we are one of the leading specialists in leather goods in the fashion industry. Our success brands include Bogner, Gerry Weber, Joop, Joop Jeans, and Strellson, as well as our own brand, Maître. Our product range includes a variety of shoes, small le ...
-
Sales Representative in Field Service
2 weeks ago
SilverLinx Baxter, WV, United States FreelanceCurrently, I am looking for a **Sales Representative (m/f/d)** for my client, an electrical wholesaler who is also a producer and direct distributor on the B2B level, in Baxter, WV. · My client offers a wide range of products in the fields of lighting, installation, building tech ...
-
Technical Sales Representative in Field Service"
2 weeks ago
ZephyrTech Carmichaels, PA, United States FreelanceAIDe PersonalService - for over 30 years, the specialist for temporary staffing and recruitment. We are a successful, owner-managed company for personnel services in the fields of AUTOMOTIVE, AVIATION, ELECTRICS, HEALTHCARE, HOSPITALITY, INDUSTRIES, LOGISTICS, and OFFICES. · For ...
-
Cox Automotive Morgantown, United States Part time**Responsibilities**: · - Manage account relationships, maintaining effective communications and ensuring customer requirements are met. · - Review and update condition report; approve and audit vehicle repair report. · - Walk vehicles with account representative and make recomme ...
-
Driver Care Coordinator
4 days ago
Pinnacle Transport Group Morgantown, United StatesThe Driver Care Coordinator is responsible for implementing and maintaining driver safety protocols and procedures within an organization. They work to ensure that all drivers adhere to safety regulations and guidelines, reducing the risk of accidents and injuries. This role invo ...
-
Continuous Improvement Tech
4 days ago
Morgan Truck Body Morgantown, United States**Location**: Morgantown, PA · **How You Will Make an Impact**: · Lead & support initiatives and projects related to standardization, waste reduction, 5S, SQDCIT, Value Stream mapping, cost savings, flow, and process improvement. Utilize cross-functional teams to improve the busi ...
-
EXCL Hospitality Morgantown, United States Part timeSeeking Part Time Hotel Guest Service Representative responsible for exceptional guest sales and service at the front desk and in the evening executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day. This includes sales and reserva ...
-
customer service representative
1 day ago
Family Dollar Smithfield, United StatesFamily Dollar - 63 MAIN STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash r ...
-
Member Services Representative
2 weeks ago
Planet Fitness Fairmont, United StatesPlanet Fitness - JobID: [Guest Service / Front Desk] As a Member Services Representative at Planet Fitness, you'll: Greet members, prospective members and guests, and provide exceptional customer service; Handle all front desk-related activities including answering phones in a fr ...
-
customer service representative
2 weeks ago
Family Dollar Fairmont, United StatesFamily Dollar - 609 BELLVIEW BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cas ...
-
Guest Service Representative
5 days ago
Bubbly Paws Kingwood, United StatesGuest Service Representative · Do you love dogs? Would it be a dream to hang out with them all day? If you answered YES, we'd love to meet you. · We are looking for a Guest Service Representative to join our team. This is a critical role to our stores and is the first impressio ...
-
customer service representative
2 weeks ago
Family Dollar Monongah, United StatesFamily Dollar - 539 CAMDEN AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash r ...
Customer Service Representative - Morgantown, United States - United Talent
Description
Job Description
Job DescriptionUnited Talent Staffing is seeking Customer Service Representatives (CSR) FOR FUTURE OPPORTUNITIES to join the Hope Gas team at their Morgantown, WV location.This position will perform all the duties incidental to the operation of the Customer Contact Center with handling call volume from our customers.Primary Responsibilities
Work Location: Morgantown Headquarters – Morgantown, WV
Reporting to: Manager- Customer Contact Center
Pay Rate: $20.80 per hour
UGWU Local 69
Benefits: Medical, Rx, Dental, Vision, HSA, FSA, 401K, LTD, Life, Vacation, Holidays, and a whole lot more
About Hope Gas: Hope Gas is a natural gas distribution company proudly providing service to more than 111,000 residential, industrial, and commercial customers in the beautiful Mountain State of West Virginia. Hope Gas is headquartered in Morgantown, West Virginia and is a part of the Hope Utilities family of great businesses.
Customer Service Representative professionals in Morgantown
-
Leana Blosser
Customer service
-
Allie Voris
Crew Member