Part Time Automotive Customer Service Specialist Ii - Morgantown, United States - Cox Automotive

Cox Automotive
Cox Automotive
Verified Company
Morgantown, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Part time
Description

Responsibilities:


  • Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
  • Review and update condition report; approve and audit vehicle repair report.
  • Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
  • Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
  • Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
  • In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
  • Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
  • Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.

Qualifications:


  • High School Diploma/GED and 3 years' experience in a related field.
  • OR 5 years' experience in a related field.
  • Safe drivers needed; valid driver's license required.
  • Ability to drive vehicles with standard and automatic transmission.
  • Effective communication and organization skills required.
  • Commitment to providing excellent customer service essential.
  • Prior experience in vehicle reconditioning, general auto body knowledge, etc. preferred.
  • Satisfactory computer skills and the ability to utilize a handheld portable terminal preferred.
  • Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat and climb.

Work Environment:


  • This is an outdoor role, meaning exposure to weather elements is to be expected.

Job Types:
Full-time, Part-time


Pay:
$ $18.00 per hour

Expected hours: 20 per week


Benefits:


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year
  • 2 years
  • No experience needed
  • Under 1 year

Shift:

  • 4 hour shift
  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson
  • Office

Work Location:
In person
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