Jobs
>
Tampa

    Implementation Specialist - Tampa, United States - Rewst Inc

    Rewst Inc
    Rewst Inc Tampa, United States

    3 weeks ago

    Default job background
    Description

    Job Description Job Description Salary:
    $70-90kThe Implementation Specialist, internally known as the 'Guardian,' is the first point of contact for new clients on our platform. As part of our ROC Support team, this pivotal role ensures that clients are warmly welcomed and correctly oriented towards the effective use of our automation tools from the outset. Guardians are instrumental in matching clients' initial steps with our strategic expectations, setting them on the right path to achieving success with our platform.


    Key Responsibilities:
    Client

    Onboarding:
    Welcome new clients to the platform and guide them through the initial setup and implementation processes

    Education and Training:
    Provide orientation and training on how to implement and administer the Rewst platform

    Needs Assessment:
    Assess client needs and expectations to ensure tailored support that aligns with our tools and services

    Process Alignment:
    Ensure that clients' initial interactions with our platform are in sync with our operational guidelines and best practices

    Feedback Collection:
    Gather and relay client feedback to the product development and technical teams to help refine and improve our offerings

    Problem Resolution:
    Act swiftly to resolve any issues or queries that arise during the initial implementation phase, ensuring a smooth client experience

    Documentation:
    Maintain comprehensive records of client interactions, progress, and feedback to inform continuous service improvement

    Collaboration:
    Work closely with other team members within Support, Cusomer Success and other departments to ensure cohesive service delivery

    Advocacy:
    Serve as a client advocate within the company, ensuring that their needs and challenges are understood and addressed

    Qualifications / RequirementsProfessional Experience:
    At least two years of experience in client-facing roles within a tech or service-driven environment, such as an MSP

    Technical Skills:
    Proficiency with modern technology platforms and a strong grasp of automation tools, PSA, RMM or other MSP-related tools

    Personal Attributes:
    Exceptional communication skills, a proactive attitude, and a strong willingness to learn and adapt

    Desirable Qualities:

    Experience in a similar role within a tech environment, demonstrating an ability to handle client onboarding and training effectively.


    Pre-Application Requirements / What Happens Next?Culture Index Survey:
    Complete a brief survey to help us understand your alignment with our company values and culture


    Survey LinkTechnical Assessment:
    Participate in a technical skills test relevant to the Implementation Specialist role


    Technical TestApplication Submission:
    Submit your CV and a cover letter outlining your suitability for the role

    Interview Process:

    If selected, participate in a maximum of two interviews to discuss your experience, skills, and understanding of our platform.

    We are strong believers that the interview process is there for both sides of the table.


    Final Evaluation:
    Successful candidates will undergo reference checks and final evaluations before the offer stage


    Onboarding:
    Once hired, you will receive comprehensive training to prepare you for success as a Guardian on our work#J-18808-Ljbffr
  • Bill360

    Implementation Specialist

    1 week ago

    Bill360 Tampa, United States

    Role · Bill360 is a cloud-based platform that is solving some major pain points in the B2B space. We are currently building our Technology teams and are looking for someone to join our technical support and implementation team. · As an Implementation Specialist, you will play a ...

  • Bill360

    Implementation Specialist

    2 hours ago

    Bill360 Tampa, United States

    Role · Bill360 is a cloud-based platform that is solving some major pain points in the B2B space. We are currently building our Technology teams and are looking for someone to join our technical support and implementation team. · As an Implementation Specialist, you will play a ...

  • Rewst Inc

    Implementation Specialist

    3 weeks ago

    Rewst Inc Tampa, United States

    Job Description · Job DescriptionSalary: $70-90k · The Implementation Specialist, internally known as the "Guardian," is the first point of contact for new clients on our platform. As part of our ROC Support team, this pivotal role ensures that clients are warmly welcomed and cor ...

  • rewst

    Implementation Specialist

    4 weeks ago

    rewst Tampa, United States

    The Implementation Specialist, internally known as the "Guardian," is the first point of contact for new clients on our platform. As part of our ROC Support team, this pivotal role ensures that clients are warmly welcomed and correctly oriented towards the effective use of our au ...

  • M3 USA

    Training and Implementation Specialist II

    3 weeks ago

    M3 USA Tampa, United States

    Training and Implementation Specialist II - Insight *** This role is a mostly remote role, but it will be based in Tampa, Florida. Candidates will be required to attend in person team meetings monthly, so only local candidates will be considered. ***Description Summary:A Training ...

  • MassPay

    Senior HCM Implementation Specialist

    4 weeks ago

    MassPay Tampa, United States

    MP is a full-service HR and payroll services provider headquartered in Beverly, Massachusetts. Our powerful HCM platform and team of HR professionals provide a full range of solutions, from payroll and time and attendance to benefits administration, talent acquisition, HR consult ...

  • MassPay

    Senior Benefits Implementation Specialist

    2 weeks ago

    MassPay Tampa, United States

    ABOUT MP: · MP is a full-service HR and payroll services provider headquartered in Beverly, Massachusetts. Our powerful HCM platform and team of HR professionals provide a full range of solutions, from payroll and time and attendance to benefits administration, talent acquisition ...

  • MP

    Senior Benefits Implementation Specialist

    2 weeks ago

    MP Tampa, United States

    ABOUT MP: · MP is a full-service HR and payroll services provider headquartered in Beverly, Massachusetts. Our powerful HCM platform and team of HR professionals provide a full range of solutions, from payroll and time and attendance to benefits administration, talent acquisition ...

  • M3

    Training and Implementation Specialist II

    4 weeks ago

    M3 Tampa, United States

    Job Description · Job Description*** This role is a mostly remote role, but it will be based in Tampa, Florida. Candidates will be required to attend in person team meetings monthly, so only local candidates will be considered. *** · Description Summary: · A Training and Impleme ...

  • M3

    Training and Implementation Specialist II

    3 weeks ago

    M3 Tampa, United States

    Job Description · Job Description*** This role is a mostly remote role, but it will be based in Tampa, Florida. Candidates will be required to attend in person team meetings monthly, so only local candidates will be considered. *** · Description Summary: · A Training and Impleme ...

  • BriteCore

    Senior Implementation Specialist

    3 weeks ago

    BriteCore Tampa, United States

    Job Description · Job Description Salary: · About BriteCore · BriteCore is a leading cloud-native core insurance software platform for Property & Casualty Insurers. Our software unlocks business growth, delivers greater productivity, and provides an intuitive customer experience ...

  • Britecore Intuitive Web Solutions

    Senior Implementation Specialist

    1 week ago

    Britecore Intuitive Web Solutions Tampa, United States

    About BriteCore · BriteCore is a leading cloud-native core insurance software platform for Property & Casualty Insurers. Our software unlocks business growth, delivers greater productivity, and provides an intuitive customer experience to a large and rapidly modernizing industry ...

  • TECO Energy

    Project Implementation Specialist

    4 days ago

    TECO Energy Tampa, United States Full time

    POSITION CONCEPT: · Customer Experience works at the intersection of strategy, design, and technology to digitally transform theexperience for over 800,000 residential, commercial, and industrial customers for Tampa Electric Company (TEC),and over 400,000 customers for Peoples Ga ...

  • M3 USA

    Training and Implementation Specialist II

    3 weeks ago

    M3 USA Tampa, United States

    Training and Implementation Specialist II - Insight · *** This role is a mostly remote role, but it will be based in Tampa, Florida. Candidates will be required to attend in person team meetings monthly, so only local candidates will be considered. *** · Description Summary: · A ...

  • Dynasty Financial Partners

    Implementation Specialist

    2 hours ago

    Dynasty Financial Partners St Petersburg, United States

    Job Type Full-timeDescriptionThis position is for an Implementation Specialist role who will be working across multiple instances of a customized version of Salesforce for the Registered Investment Advisory space. The candidate will be part of the Technology Network Services grou ...

  • Dynasty Financial Partners

    Implementation Specialist

    1 day ago

    Dynasty Financial Partners St Petersburg, United States

    Job Type · Full-time · Description · This position is for an Implementation Specialist role who will be working across multiple instances of a customized version of Salesforce for the Registered Investment Advisory space. The candidate will be part of the Technology Network Ser ...

  • Dynasty Financial Partners, LLC

    Implementation Specialist

    2 days ago

    Dynasty Financial Partners, LLC Saint Petersburg, United States

    Job Description · Job DescriptionDescription:This position is for an Implementation Specialist role who will be working across multiple instances of a customized version of Salesforce for the Registered Investment Advisory space. The candidate will be part of the Technology Netwo ...

  • Tampa General Hospital

    Analytics Education and Implementation Specialist

    3 days ago

    Tampa General Hospital Tampa, United States

    **Analytics Education and Implementation Specialist · - CareComm** **-** **(**240002PZ**)** · **Description** · **Job Summary** · **Qualifications** · - Bachelor's degree in a relevant field, such as Data Science, Business Analytics, or Education. Master's degree preferred. · - 4 ...

  • Zelis

    Implementation Support Specialist

    2 weeks ago

    Zelis St. Petersburg, United States Full time

    Position Overview · ***This role requires you to be in the office 3 days per week in either St Louis, MO or St Petersburg, FL · The Implementation Support Specialist collaborates closely with the Implementation Team to facilitate seamless client implementations. Working alongside ...

  • FIS

    Systems Administrator Specialist-Implementation Leads

    2 weeks ago

    FIS Tampa, United States

    Job Description · FIS Management Services, LLC seeks Systems Administrator Specialist-Implementation Leads (Cloud Technologies) in Jacksonville, FL to contribute to cloud strategy discussions and decisions on overall cloud design and best approach for implementing cloud migratio ...