- Work closely with clients to understand their business processes and requirements
- Collaborate with clients to gather and document technical specifications for the implementation
- Collect and analyze data and make informed client recommendations
- Audit and assess the client's company to see how we can best customize the product
- Configure and customize software solutions to align with client needs and specifications
- Implement and test integrations with other systems as needed
- Provide technical expertise and guidance to clients during the implementation process
- Conduct product demonstrations and training sessions for clients as required
- Create and maintain Knowledge Base on the implementation process and customer best practices, including technical specifications, configuration details and troubleshooting procedures.
- Work with training to develop user guides and training material for clients
- Collaborate with the development team to communicate client requirements and contribute to ongoing product improvements
- Provide feedback on product features and suggest enhancements based on client feedback
- Recommend enhancements to the implementation process and tools to the Product and Engineering teams
- Suggest and build monitoring tools to ensure we are meeting all of the customers requirements
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine best solution and walk customer through the solution
- Maintain ownership of assigned tickets and escalations
- Develop processes and tools to quickly diagnose and fix application issues
- In conjunction with engineering teams, add metrics and alerts to application monitoring tools (Datadog) to ensure our support teams are proactive and not just reactive
- Escalate unresolved issues to the next level of support and Engineering teams
- Knowledge of software and hardware configurations, system integration techniques, and the ability to troubleshoot issues preventing integrations like firewalls, antivirus products and other security controls
- Microsoft Windows operating systems (Server & PC)
- Familiar with database both SQL and NoSQL
- Experience with web technologies and APIs
- Strong attention to detail to ensure software is installed correctly and ready to use
- Audit and assess the client's company to see how we can best customize the product
- Excellent customer focus and customer handling skills
- Excellent verbal and written communication skills
- Ability to communicate technical concepts to non-technical stakeholders
- Strong analytics and problem-solving skills
- Ability to troubleshoot and resolve technical issues efficiently
- Ability to work collaboratively in a cross-functional team environment
- Comfortable collaborating with clients and internal teams
- Ability to adapt to changing project requirements and priorities
- Comfortable working with clients and internal teams
- Strong knowledge of payment industry and accounting systems like QuickBooks
- Experience with standard business systems, cloud computing and SaaS platforms
- Experience with SQL and NoSQL databases
- Experience with AWS Platform and Services like CloudWatch
- Proficient in programming languages like , C#, Python or similar
- Familiarity with project management tools and methodologies, such as Agile or Scrum
- Datadog and MongoDb experience
-
Implementation Specialist
2 weeks ago
Bill360 Tampa, United StatesRole · Bill360 is a cloud-based platform that is solving some major pain points in the B2B space. We are currently building our Technology teams and are looking for someone to join our technical support and implementation team. · As an Implementation Specialist, you will play a ...
-
Senior Implementation Specialist
2 days ago
BriteCore Tampa, United StatesJob Description · Job DescriptionSalary: · About BriteCore · BriteCore is a leading cloud-native core insurance software platform for Property & Casualty Insurers. Our software unlocks business growth, delivers greater productivity, and provides an intuitive customer experience ...
-
Training and Implementation Specialist II
5 days ago
M3 Tampa, United StatesJob Description · Job Description*** This role is a mostly remote role, but it will be based in Tampa, Florida. Candidates will be required to attend in person team meetings monthly, so only local candidates will be considered. *** · Description Summary: · A Training and Impleme ...
-
Senior HCM Implementation Specialist
1 week ago
MP Tampa, United StatesMP is a full-service HR and payroll services provider headquartered in Beverly, Massachusetts. Our powerful HCM platform and team of HR professionals provide a full range of solutions, from payroll and time and attendance to benefits administration, talent acquisition, HR consult ...
-
Senior Implementation Specialist
2 weeks ago
Britecore Intuitive Web Solutions Tampa, United StatesAbout BriteCore · BriteCore is a leading cloud-native core insurance software platform for Property & Casualty Insurers. Our software unlocks business growth, delivers greater productivity, and provides an intuitive customer experience to a large and rapidly modernizing industry ...
-
Project Implementation Specialist
1 day ago
Tampa Electric Company Tampa, United States**POWER UP A CAREER WITH US** · **Our people are our greatest investments.** · Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be Tampa Electric offers competitive pay, a comprehensive ...
-
Project Implementation Specialist
1 week ago
TECO Energy Tampa, United States Full timePOSITION CONCEPT: · Customer Experience works at the intersection of strategy, design, and technology to digitally transform theexperience for over 800,000 residential, commercial, and industrial customers for Tampa Electric Company (TEC),and over 400,000 customers for Peoples Ga ...
-
Implementation Specialist
17 hours ago
Actabl Oldsmar, United StatesImplementation Specialist - Travel Job Type Full-time Remote Worker - Mexico, United Kingdom, United States Description Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you In this role you will ...
-
Implementation Specialist
1 week ago
Dynasty Financial Partners St Petersburg, United StatesJob Type Full-timeDescriptionThis position is for an Implementation Specialist role who will be working across multiple instances of a customized version of Salesforce for the Registered Investment Advisory space. The candidate will be part of the Technology Network Services grou ...
-
Implementation Specialist
1 week ago
Dynasty Financial Partners St Petersburg, United StatesJob Type · Full-time · Description · This position is for an Implementation Specialist role who will be working across multiple instances of a customized version of Salesforce for the Registered Investment Advisory space. The candidate will be part of the Technology Network Ser ...
-
Implementation Specialist
1 week ago
Dynasty Financial Partners, LLC Saint Petersburg, United StatesJob Description · Job DescriptionDescription:This position is for an Implementation Specialist role who will be working across multiple instances of a customized version of Salesforce for the Registered Investment Advisory space. The candidate will be part of the Technology Netwo ...
-
Tampa General Hospital Tampa, United States**Analytics Education and Implementation Specialist · - CareComm** **-** **(**240002PZ**)** · **Description** · **Job Summary** · **Qualifications** · - Bachelor's degree in a relevant field, such as Data Science, Business Analytics, or Education. Master's degree preferred. · - 4 ...
-
Implementation Support Specialist
4 weeks ago
Zelis St. Petersburg, United States Full timePosition Overview · ***This role requires you to be in the office 3 days per week in either St Louis, MO or St Petersburg, FL · The Implementation Support Specialist collaborates closely with the Implementation Team to facilitate seamless client implementations. Working alongside ...
-
FIS Tampa, United StatesJob Description · FIS Management Services, LLC seeks Systems Administrator Specialist-Implementation Leads (Cloud Technologies) in Jacksonville, FL to contribute to cloud strategy discussions and decisions on overall cloud design and best approach for implementing cloud migratio ...
-
Reports Implementation Specialist
1 week ago
SCC Soft Computer Clearwater, United StatesPOSITION SUMMARY: The Reports Implementation Specialist Level 1 provides professional Soft Reports application support, troubleshooting and training to an assigned number of upgrade or simple implementation clients. This position will be responsible for creating and maintaining r ...
-
Implementation Support Specialist
3 weeks ago
Zelis Healthcare St Petersburg, United StatesPosition Overview · ***This role requires you to be in the office 3 days per week in either St Louis, MO or St Petersburg, FL · The Implementation Support Specialist collaborates closely with the Implementation Team to facilitate seamless client implementations. Working alongsi ...
-
Implementation Support Specialist
1 week ago
Zelis St Petersburg, United StatesPosition Overview · ***This role requires you to be in the office 3 days per week in either St Louis, MO or St Petersburg, FL · The Implementation Support Specialist collaborates closely with the Implementation Team to facilitate seamless client implementations. Working alongsi ...
-
Lab Services Implementation Specialist
3 weeks ago
SOFT COMPUTER CONSULTANTS Clearwater, United StatesJob Description · Job DescriptionPOSITION SUMMARY: · The Lab Implementation Specialist provides professional SoftLAB, system suite applications support, troubleshooting and training to an assigned number of upgrade or simple implementation clients. Provides SoftLAB system suite a ...
-
Reports Implementation Specialist Level 1
6 days ago
SOFT COMPUTER CONSULTANTS Clearwater, United StatesJob Description · Job DescriptionPOSITION SUMMARY: · The Reports Implementation Specialist Level 1 provides professional Soft Reports application support, troubleshooting and training to an assigned number of upgrade or simple implementation clients. This position will be respons ...
-
Blood Svcs Implementation Specialist Level 1
3 weeks ago
SOFT COMPUTER CONSULTANTS Clearwater, United StatesJob Description · Job DescriptionPOSITION SUMMARY: · The Blood Services Implementation Specialist Level 1 provides on-site and in-house application support, troubleshooting and training to an assigned number of upgrade, hardware, or simple implementation clients for the duration ...
Implementation Specialist - Tampa, United States - Bill360
Description
Role
Bill360 is a cloud-based platform that is solving some major pain points in the B2B space. We are currently building our Technology teams and are looking for someone to join our technical support and implementation team.
As an Implementation Specialist, you will play a critical role in the successful deployment of our software solutions. Your responsibilities will include collaborating with clients, understanding their requirements, and configuring our systems to meet their needs. You will work closely with cross-functional teams and act as a technical liaison to ensure a smooth and effective implementation process.
When not onboarding new customers, you will assist customers as part of our technical support team. In this role, you will leverage your technical skills to trouble shoot and solve any customer issue. In addition to responding to customer issues this role will work with our DevOps team to proactively monitor any system issues that may cause customer errors.
This is an excellent opportunity to showcase your skills and continue to expand your learning as a part of a growing fintech start-up with an exciting future.
Essential Responsibilities
Client Collaboration
System Configuration
Technical Consultation
Documentation
Collaborate with Product and Engineering Teams
Technical Support
Qualifications (Required Minimum Knowledge, Skills & Abilities)
What you need to be successful in this position:
Technical Skills
Attention to detail
Communication Skills
Problem Solving
Team Collaboration
Adaptability
What will set you apart for this position (bonus points):
The Tech Stack:
We are a startup and cloud first in everything that we do. We host on AWS, use .Net Core for some microservices and for the front end. Our backend utilizes AWS services like S3, RDS, EC2, SNS, SQS and Lambda.
Education
Educational requirements and experience to be successful:
Bachelors degree in information technology, Computer Science, Math, or related field with 3+ years of experience in a software implementation